Leading 1 companies in Florence, Italy for Customer Service Outsourcing services!

Leading agencies include Graffio. A total of 1 Customer Service Outsourcing providers in Florence, Italy are ready to help. They serve clients such as Retail, Finance, Technology and E-commerce. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Florence, Italy is 382,808. Average local salaries are around $18,300, reflecting market rates.

Average starting budget

$1,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$75

and starting from $50 / hr

based on 1 profiles

Popular skills

Media AdvertisingUser Experience (UX)Search Experience Optimization (SEO)

Key technical proficiencies

based on found companies

Also specialize in

Branding (1)Logo design (1)Pay Per Click (1)Graphic Design (1)Web Design (UI/UX) (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

Graffio

Lucca, Italy

Customer Service Outsourcing Email Marketing eCommerce Marketing +22 services

Graffio helps businesses thrive in today's digital landscape by providing a range of services including web & software development, mobile app development, e-commerce development, and more. With expertise in digital transformation, multi-channel engagement, and concrete strategy, Graffio enables companies to reach new heights. From branding and graphic design to search engine optimization and social media marketing, Graffio's comprehensive approach ensures businesses achieve their goals. By leveraging cutting-edge technologies such as user experience, search experience optimization, and media advertising, Graffio drives results-driven growth for its clients.

team of 2 - 10 people

20+ years of industry experience

rate $50 - $75 / hr

min project budget $1k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.