Leading agencies include Solverix, Sinetic, Fusion CX, Commercey and SIMETRIX SOLUTIONS. A total of 6 Customer Service Outsourcing providers in Tirana, Albania are ready to help. They serve clients such as US, UK, IT, Asia, Telco, Travel, Utility, Germany, Finance and Marketing. Population of Tirana, Albania is 557,422.
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Found 6 matching agencies
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
EuroCom CX offers a range of business services designed to improve customer experience and drive efficiency. The company provides customer service outsourcing, call center services, and order processing services, helping businesses like yours succeed in today's fast-paced market. With expertise spanning over eight years, EuroCom CX has developed a wide range of services tailored to the needs of diverse clients across various industries, including Telco and Utility sectors. By leveraging cutting-edge technology and a multilingual customer service team, EuroCom CX enables businesses to enhance their customer interactions, increase profitability, and boost customer satisfaction.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $5k
Commercey offers a wide range of services to help businesses thrive. With over 10 years of experience, they provide consultancy, solutions, and tips to inspire business growth. Their customer service outsourcing services help companies improve their operations, while eCommerce marketing and call center services enhance customer engagement. Additionally, Commercey's software development services ensure that businesses have a solid online presence. By leveraging their expertise in business services, companies can increase efficiency, reduce costs, and achieve greater success.Commercey's team of professionals is dedicated to providing value-driven solutions that meet the unique needs of each client.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
SIMETRIX SOLUTIONS offers bespoke customer support solutions to achieve a successful future. The company provides innovative outsourcing solutions, including software development, business services, and customer service outsourcing. With over 10 years of experience, SIMETRIX SOLUTIONS has helped numerous clients exceed customer expectations and strengthen their brand image. The company's services include 24/7 call center solutions, business process outsourcing, back office support, and data entry services. By partnering with SIMETRIX SOLUTIONS, businesses can increase revenue and profits, improve customer satisfaction, and reduce operational costs. From inbound and outbound calling services to multi-channel expert-led ticketing systems, SIMETRIX SOLUTIONS provides comprehensive customer support solutions tailored to each client's needs.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Solverix offers a comprehensive range of services that help businesses transform their technology and customer experience. From CRM and chatbot solutions to call center and cybersecurity services, Solverix provides tailored solutions to meet the unique needs of each client. By leveraging cutting-edge technologies such as PHP, Laravel, Magento, and Vue.js, Solverix helps clients improve customer engagement, streamline operations, and drive business growth. With expertise in industries like travel, finance, marketing, and IT, Solverix's team of professionals delivers high-quality services that exceed client expectations. Whether it's building a robust online store or managing complex customer relationships, Solverix is the perfect partner for businesses looking to elevate their technology and customer experience.
team of 26 - 50 people
5 years of industry experience
contact for pricing
min project budget $10k
As a pioneer in the IT industry, Sinetic offers a comprehensive range of services that cater to the evolving needs of businesses worldwide. The company's innovative approach to service provision and client orientation covers all aspects of service lifecycle management. This enables clients to identify their most fitting solutions and achieve optimal results. With a strong focus on partnership and collaboration, Sinetic provides expert IT services such as cloud consulting, cybersecurity, and customer service outsourcing. These services are designed to help businesses enhance their operational efficiency, protect their data, and deliver exceptional customer experiences. By leveraging cutting-edge technologies, Sinetic's highly motivated and dedicated employees work tirelessly to deliver tailored solutions that meet the unique requirements of each client.
team of 2 - 10 people
2 years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Tirana from 6 available options
Before contacting Customer Service Outsourcing agencies in Tirana, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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