Leading agencies include MP Telecom, NMS Callcenter, IT-Communications Vietnam Co., Ltd, DIGI-TEXX VIETNAM and Lameco. A total of 13 Customer Service Outsourcing providers in Vietnam are ready to help. They serve clients such as Fintech, E-commerce, IT, Tech, NGOs, Global, Gaming, Finance, Business and IT market. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Average local salaries are around $4,910, reflecting market rates.
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Found 13 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Designveloper provides a comprehensive range of services to help businesses grow and succeed. The company offers web and software development, mobile app development, and business services, among others. Their team of experts uses cutting-edge technology to deliver high-quality solutions that meet the unique needs of each client. By leveraging their expertise and innovative approach, businesses can improve efficiency, increase productivity, and gain a competitive edge in the market.
team of 26 - 50 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $5k
South Telecom is a leading Digital Service Provider, offering expert solutions to businesses. With advanced technology products and effective integration of customer applications, the company has created successful solutions for various industries. Their services include Business Services, Customer Service Outsourcing, Call Center Services, which can benefit clients by providing efficient communication, outsourcing non-core functions, and improving customer experience. By leveraging their expertise, businesses can increase productivity, reduce costs, and enhance competitiveness.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
MP Telecom provides innovative contact center solutions and services to help businesses overcome human, technological, and operational hurdles. With a focus on automation, AI-powered tools, and cutting-edge Genesys Cloud Platform, their comprehensive offerings ensure exceptional customer experiences. By outsourcing customer service operations, companies can streamline processes, boost efficiency, and increase productivity. This allows them to allocate more resources to strategic initiatives and drive growth. MP Telecom's commitment to quality, international standards, and tailored support enables businesses to thrive in today's competitive landscape.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Swivelt makes it easy to run any business globally, including hybrid and remote working models. Experienced teams have spent over 25 years working with start-ups to Fortune 500 companies. They offer managed customer interaction, multi-lingual hubs in top locations, and worldwide availability for fast and flexible execution. Their strong teams and performance culture improve and digitize processes, enhancing customer experiences and managing relationships and sales campaigns efficiently.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $100k
TECH JDI provides cutting-edge software solutions to help businesses meet their technological needs. With expertise in software development, IT services & consulting, business services, and customer service outsourcing, the company paves the way for a better future. By building and expanding in-house tech teams overseas or developing custom software, TECH JDI helps organizations transform their operations and unlock new opportunities. From machine learning to blockchain and digital wallets, the company offers specialized solutions tailored to unique industry requirements. With robust deep tech solutions and innovative health tech offerings, TECH JDI builds a better future for its clients.
team of 2 - 10 people
9 years of industry experience
rate $50 - $75 / hr
min project budget $25k
NMS Callcenter provides a range of services to help businesses succeed in today's fast-paced digital landscape. From IT Services & Consulting to Customer Service Outsourcing and Call Center Services, their comprehensive offerings are designed to optimize business operations, increase efficiency, and enhance customer experience. By leveraging cutting-edge technologies such as mobile/web/game development and data analytics, NMS Callcenter helps clients stay ahead of the competition and achieve their goals. With expertise in various industries including IT, Business, Customer Service, and more, they offer tailored solutions that meet the unique needs of each client.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $1k
DIGI-TEXX VIETNAM is a trusted partner for international businesses and organizations seeking high-quality services. The company offers software development, robotic process automation, business services, customer service outsourcing, document & data processing, invoice processing, image processing, data annotation & labeling, business support, document scanning and digital archiving, digital solutions, and more. By leveraging its self-developed automation platform and expertise in technologies like OCR and machine learning, DIGI-TEXX VIETNAM helps clients manage their information efficiently, preserve data from loss or damage, and make strategic business decisions. With a strong focus on quality and customer support, the company provides round-the-clock services in various languages. By partnering with DIGI-TEXX VIETNAM, businesses can simplify complicated processes, maximize productivity, and transform physical records into digital assets.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $10k
Pure Moderation provides advanced business solutions to protect user-generated content, safeguard brands, and gain valuable insight into audience behavior. Their services include mobile app development, testing services, business services, and customer service outsourcing. By partnering with Pure Moderation, businesses can operate more efficiently, regardless of size or sophistication. With expertise in data labeling, content moderation, and online gaming community management, they help clients protect their brand image and build strong relationships with customers.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
min project budget $10k
Lameco provides comprehensive e-commerce solutions to businesses in Vietnam and Southeast Asia. With its expertise in Big Data & BI, Business Services, Customer Service Outsourcing, eCommerce Marketing, and Pay Per Click, Lameco helps clients improve store performance, drive conversions, and boost sales on platforms like Lazada and Shopee. By leveraging outstanding marketing strategies, compelling content, and efficient operational techniques, Lameco enables businesses to establish a strong online presence and achieve remarkable results.
team of 26 - 50 people
6 years of industry experience
rate $25 - $50 / hr
min project budget $5k
P.A Việt Nam offers a range of customer service solutions to businesses, enabling them to improve their overall customer experience. With a focus on quick response times and high-quality communication, P.A Việt Nam's call center services can help businesses enhance their reputation and increase customer loyalty. The company also provides business services and customer service outsourcing, allowing clients to outsource their customer support needs to a dedicated team of professionals. By partnering with P.A Việt Nam, businesses can benefit from improved efficiency, reduced costs, and increased productivity. With years of experience in the industry, P.A Việt Nam has established itself as a trusted provider of customer service solutions, helping businesses achieve their goals and succeed in today's competitive market. The company's services are designed to meet the unique needs of each client, ensuring that they receive personalized support and attention. By leveraging P.A Việt Nam's expertise and resources, businesses can focus on what matters most - growing their business and serving their customers.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
IT-Communications Vietnam Co., Ltd is a trusted provider of comprehensive contact center services. This company offers expertise in customer service outsourcing, branding, advertising, digital strategy development, market research, direct marketing, and call center services to businesses globally. By outsourcing their contact centers to IT-Communications Vietnam, clients can leave those challenges to a professional team with proven track records and focus on their core businesses. The company's self-developed cutting-edge systems and skilled professionals provide high-quality customer support through various channels, including voice and non-voice channels.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
A leading digital marketing studio, Ba3.studio is dedicated to transforming businesses through design, commerce, and technology. By leveraging the latest digital commerce tools and enabling marketing transformation, this creative agency empowers Vietnamese Small and Medium-sized Enterprises (SMEs) to grow faster and smarter. With a focus on innovative and purposeful brands, Ba3.studio creates and strengthens digital commerce experiences across all platforms and brand touchpoints. The company offers a range of services including web & software development, mobile app development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), branding, graphic design, video production, logo design, product design, packaging design, e-commerce marketing, advertising, digital strategy development, content marketing, marketing strategy, mobile & app marketing, event marketing, content writing/copywriting, affiliate marketing, and video marketing. By working with Ba3.studio, businesses can evolve their operations and improve their online presence.
team of 2 - 10 people
3 years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyVietnam's digital agency industry is experiencing rapid growth, driven by increased internet penetration, rising smartphone usage, and expanding e-commerce activities. With an estimated 77 million internet users in 2023, accounting for approximately 79% of the population, Vietnam offers immense potential for digital marketing and advertising agencies. Digital agencies in Vietnam range from small boutique agencies to large international networks, specializing in services such as social media marketing, search engine optimization (SEO), content marketing, and digital advertising.
Despite significant growth, Vietnam's digital agency industry faces several challenges. Local agencies often compete fiercely on price, putting pressure on profitability. Additionally, there is a shortage of highly skilled digital marketing professionals, making talent recruitment and retention difficult.
Nevertheless, considerable opportunities exist. The rapid digital transformation of Vietnamese businesses, particularly SMEs, is creating demand for tailored digital marketing solutions. Furthermore, innovation and creativity are highly valued, allowing agencies that leverage emerging technologies and creative strategies to differentiate themselves and capture market share.
Overall, Vietnam's digital agency ecosystem is dynamic and evolving rapidly, presenting both challenges and substantial growth opportunities for industry players.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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