Leading companies include CCIG Med, Call Center Dynamic Sales, Profitcrew Ltd, Text, Inc. and KODA. A total of 5 Customer Service Outsourcing providers in Wrocław, Poland are ready to help. They serve clients such as Healthcare, E-commerce, Business Services and Various sizes and industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Wrocław, Poland is 634,487. Average local salaries are around $11,270, reflecting market rates.
Text, Inc. provides AI development and business services to help brands deliver exceptional customer service at scale. By leveraging data and machine learning, the company offers text-based products that analyze, enrich, and automate communication. This enables businesses to gain insights into customer queries, summarize conversations, and extract essential details from tickets with ease. With a focus on automation and control, Text, Inc.'s solutions empower brands to improve their service operations and enhance customer satisfaction. The company's AI-driven approach is powered by machine learning and data analysis, allowing for accurate insights and personalized experiences.
team of 101 - 250 people
20+ years of industry experience
rate $300 - $400 / hr
min project budget $250k
Profitcrew Ltd offers comprehensive e-commerce solutions, enabling businesses to expand their reach through international marketplaces. By leveraging expertise in customer service outsourcing, graphic design, content marketing, pay-per-click advertising, and conversion optimization, clients can increase revenue and improve customer engagement. With Profitcrew's support, companies can tap into vast consumer bases on Amazon, eBay, OTTO, Kaufland, and CDiscount platforms. This allows businesses to streamline their operations, enhance brand visibility, and drive sales growth in a competitive global market.
team of 2 - 10 people
5 years of industry experience
rate $50 - $75 / hr
min project budget $50k
KODA is a leading provider of conversational AI solutions, empowering businesses to automate customer service, sales, and marketing activities. Their platform integrates with various systems, enabling companies to streamline processes, reduce costs, and enhance client engagement. By leveraging advanced AI technology and live learning algorithms, KODA's solutions provide precise and cost-optimized answers to user queries. The company's expertise spans multiple industries, including customer service outsourcing, call center services, sales outsourcing, and business services. With over 150 projects completed since its inception in 2017, KODA has established itself as a trusted partner for businesses seeking to elevate their communication automation capabilities.
team of 2 - 10 people
8 years of industry experience
rate $25 - $50 / hr
min project budget $10k
CCIG Med offers a wide range of services to improve the quality of healthcare delivery. Their call center solutions provide comprehensive support to healthcare providers, enabling them to focus on patient care. With over 20 years of experience, CCIG Med has established itself as a leading player in the Polish call center market. Their team of experts combines cutting-edge technology with industry knowledge to deliver tailored solutions for businesses and organizations. From customer service outsourcing to email marketing and sales outsourcing, CCIG Med's services cater to various needs of healthcare providers. By leveraging advanced technologies and innovative approaches, CCIG Med helps clients enhance their operations, improve patient outcomes, and reduce costs.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
contact for pricing
Call Center Dynamic Sales provides expert call center services that help businesses achieve their goals. With a focus on customer service outsourcing and sales outsourcing, the company enables companies to expand their reach and improve their bottom line. By leveraging innovative solutions and creative approaches, the team at Call Center Dynamic Sales helps clients achieve success in various industries, including Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. The company's services can benefit businesses by improving customer satisfaction, increasing sales, and reducing costs. With a strong team of experienced professionals, Call Center Dynamic Sales is committed to delivering high-quality solutions that meet the unique needs of each client.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Wrocław from 5 available options
Before contacting Customer Service Outsourcing agencies in Wrocław, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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