Leading agencies include AnswerForce, Xperigo, Bill Gosling Outsourcing, Predictable Revenue™ Inc. and Yesler. A total of 154 Call Center Services providers in Canada are ready to help. They serve clients such as Healthcare, B2B, Business Services, Financial Services, Finance, Various industries, B2C, Business, Technology and E-commerce. Local internet speeds average 100.6 Mbps, supporting fast development and collaboration. Average local salaries are around $36,946, reflecting market rates.
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Found 154 matching agencies
With over 30 years of experience, TransPerfect helps organizations connect with their audiences worldwide. The company offers a range of services including Business Services, Customer Service Outsourcing, and Call Center Services. These services enable clients to reach new markets efficiently and effectively, maximizing gains for their business. By leveraging its specialized industry expertise, GlobalLink technology, and a team of 10,000 native-speaking linguists, TransPerfect simplifies multilingual content management and automates translation processes. This results in cost savings of up to 50% for clients. With a focus on professional translations in over 200 languages, TransPerfect is the leading choice for top companies seeking to engage with global audiences.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Predictable Revenue helps businesses boost sales development efforts through its Four Core Processes, designed to maximize return on investment. The company provides business services and call center services that enable companies to build pipeline, manage deals, and nurture relationships with potential customers. By leveraging Predictable Revenue's expertise, businesses can overcome common pain points such as unclear rules of engagement and out-of-sync playbooks. With a focus on sales outsourcing, Predictable Revenue helps clients achieve their growth goals and stay ahead in the market.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Martal Group is a leading provider of B2B lead generation services, specializing in identifying and connecting businesses with high-potential clients. With expertise in precision targeting, streamlined sales pipelines, and data-driven decision making, Martal Group helps companies like Vidmind expand their technology partnerships in the US market. By harnessing cutting-edge technologies and innovative strategies, Martal Group delivers high-quality leads that drive meaningful sales appointments and revenue growth. Through its team of seasoned sales executives and proprietary workflows, Martal Group empowers clients to scale faster and achieve their business goals.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
WEBDESK SOLUTION helps eCommerce business owners achieve their goals through branding, marketing, and custom design & development. The company is a certified partner with leading eCommerce technologies, including BigCommerce, Shopify, Shift4Shop, PrestaShop, and CS-Cart. This expertise enables the creation of one-of-a-kind UX experiences that attract new consumers and deliver personalized user experience based on customer groups. WEBDESK SOLUTION offers a range of services to help businesses prosper, from creating unique customer experiences powered by robust API-driven architecture to leveraging B2B & Wholesale expertise. The company's professionals provide front-end development services using the best technologies and tools, build resilient and secure backend solutions, and ensure all maintenance & support issues are addressed.
team of 2 - 10 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
A Toronto-based SEO company that specializes in search engine optimization, content marketing, and digital PR. Their team of experts provides customized strategies to help businesses dominate online rankings, increase visibility, and drive leads. By understanding the unique needs of each client, they create tailored solutions that boost website traffic, conversion rates, and overall revenue growth. With their expertise in SEOlogist's proven formula, they deliver results-driven campaigns that make a significant impact on businesses' digital presence.
team of 2 - 10 people
20+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Callnovo provides comprehensive customer service solutions to businesses worldwide. With a strong focus on multilingual support, the company helps clients navigate the complexities of global customer service across various industries. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, designed to unlock success for companies of all sizes. By partnering with Callnovo, clients can tap into a team of experienced representatives who offer 7*24-hour chat services, rapid response speeds, and expertise in multiple languages. This enables businesses to build strong relationships with their customers, improve customer satisfaction, and drive revenue growth. With Callnovo's help, companies can establish efficient brand service channels that support phone, email, online chat, and social media, providing a competitive edge in the market.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Xperigo provides innovative mobility products and services to automotive partners and their customers, enhancing overall customer experiences. With over 30 years of industry success, Xperigo offers customized solutions that decrease operating costs and maximize efficiencies. The company's forward-thinking team and mobility technologies provide premium customer experiences. Xperigo successfully manages customer experiences on behalf of top automotive brands globally. Their highly integrated service delivery platform provides real-time access to a suite of automotive mobility services. By offering end-to-end solutions, Xperigo helps clients improve their customers' experience, leading to increased loyalty and satisfaction.
team of 101 - 250 people
30+ years of industry experience
contact for pricing
contact for pricing
Pat's Marketing helps small to medium-sized businesses and franchises grow their online presence through a range of digital marketing services. With over 15 years of experience in SEO, SEM, and website design, they provide tailored solutions to improve brand reputation, attract new customers, and drive sales. Their services include search engine optimization, pay-per-click advertising, content marketing, social media marketing, email marketing, PR services, mobile and app marketing, and call center services.
team of 2 - 10 people
15+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Cybage is a leading IT services company that provides a range of solutions to help businesses transform their operations and improve efficiency. Their product engineering services enable clients to accelerate revenue and profits by up to 15% using their proprietary Product Intensive Engineering (PIE) framework. The company's digital transformation strategy consulting services help organizations navigate the strategic inflection point and achieve success in today's fast-paced business environment. With expertise in areas such as mobile app development, software development, big data and BI, testing services, IT services & consulting, cloud consulting, maintenance & support, business services, web design (UI/UX), digital marketing, digital strategy development, mobile & app marketing, call center services, and more, Cybage helps clients deliver value through their modern and unique delivery platform powered by data science. By leveraging tools like RPA bots, the company enables businesses to automate processes and reduce processing time, leading to improved productivity and competitiveness.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Contact Point 360 is a leading provider of customer experience solutions, leveraging advanced technologies to drive business growth. By harnessing the power of big data, IoT, and AI, they help brands create omnichannel experiences that delight customers and set them apart from the competition. With expertise in areas such as customer support outsourcing, call center services, and sales outsourcing, Contact Point 360 empowers businesses to achieve their goals and build lasting relationships with their clients.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Lex Reception provides professional, reliable, and efficient legal reception services to law firms. Their services include business services, customer service outsourcing, call center services, sales outsourcing, and specialized legal intake and case screening. With 24/7 availability, Lex Reception helps law firms stay ahead of the competition and provide excellent client service. By partnering with Lex Reception, law firms can improve lead response time, automate feedback-tracking, eliminate data-entry, and streamline their workflow. This allows them to focus on high-value tasks and grow their practice. Lex Reception's dedicated team of legal receptionists provides personalized support, ensuring that every call is answered with a smile.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Synchroworks empowers businesses to safeguard their operations with unmatched security, exceptional service, and unwavering support. Their strategic solutions keep clients on the cutting edge of their industry, protecting against cyber threats and ensuring business continuity. With expertise in web and software development, IT services and consulting, cloud consulting, cybersecurity and pentesting, and more, Synchroworks helps businesses overcome vulnerabilities, optimize network performance, and maximize IT investments.
team of 2 - 10 people
15+ years of industry experience
rate $100 - $150 / hr
min project budget $1k
This renowned outsourcing firm has been in operation since 1955, offering an array of services to enhance business efficiency. Their expertise encompasses AI Development, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By partnering with Bill Gosling Outsourcing, clients can benefit from streamlined operations, increased productivity, and improved customer satisfaction. The company's commitment to innovation and agility enables it to stay ahead of the curve in the ever-evolving business landscape. With a focus on trust, transparency, and creativity, they help their clients soar to new heights. Whether it's Accounts Receivable Management or Live Chat support, Bill Gosling Outsourcing provides tailored solutions that meet the unique needs of each client.
team of 501 - 1000 people
70+ years of industry experience
contact for pricing
min project budget $10k
VoiceLogic is a full-service marketing communications house that offers innovative messaging solutions for generating sales, business leads, and event attendance. The company provides business services, customer service outsourcing, call center services, and sales outsourcing. Their senior consultants offer professional campaign guidance and market advice to help clients make informed decisions. VoiceLogic generates prequalified 'sales-ready leads' using proven calling scripts and ringless voicemail broadcasts. Free data scrubbing, duplicate removal, and web scraping or extraction services are also provided to clients. By leveraging new marketing technologies, VoiceLogic has been a pioneer in the industry since 1996.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
MarketOne International is a leading global B2B demand generation agency that offers a range of services to help businesses drive growth and conversions. Their big data & BI, business services, digital marketing, marketing strategy, conversion optimization, call center services, sales outsourcing, and account-based marketing (ABM) solutions are designed to help clients achieve their goals through targeted and effective marketing campaigns. By leveraging their expertise in telemarketing, automation platforms, and marketing analytics, MarketOne International can help businesses overcome common challenges such as migrating marketing automation platforms, optimizing MQLs, and improving customer experience. With a focus on delivering results-driven solutions, MarketOne International is the go-to partner for businesses looking to elevate their demand generation efforts.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Expert in IT services and consulting, Millennium1 Solutions provides a comprehensive range of business services to help organizations enhance their brand promise. By delivering connected frictionless customer experiences, the company helps clients attract, win, secure, and grow their customer relationships. With a strong onshore and offshore delivery footprint, talented people, process knowledge, and enabling technology, Millennium1 Solutions acts as a trusted partner for its clients in various industries such as Financial Services, Retail, eCommerce, Telecommunications, and Government. The company offers secure facilities with PCI certification, CISD certifications, and SOC 3 reports, supporting multiple languages including English, French, Cantonese, Mandarin, and Spanish.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
At Prestige Marketing, they specialize in delivering expert digital marketing solutions to help businesses stand out from the competition. Their team of experts offers a wide range of services, including business services, app designing, advertising, social media marketing, content marketing, email marketing, PR services, mobile & app marketing, and call center services. By utilizing these services, businesses can increase their online visibility, drive more free traffic to their websites, and ultimately boost their sales.
team of 2 - 10 people
10+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
This company provides a range of customer experience services, including call center services and business services. They empower customers to succeed in every dimension, at every stage. Using the latest technology, they never stop improving CX design, process, execution, workforce management, or quality assurance. Their comprehensive approach helps clients transform their CX from ailment to health, from status quo to momentous growth. By leveraging the latest CX technology and industry-specific knowledge, they come up with a game plan unique to each client's pain points, leading to cost savings and more customers. They work closely with employees on the ground to deliver winning CX strategies and track progress using proper metrics. With their full life-cycle involvement in CX, they implement and manage changing CX capabilities, guiding clients' growth and introducing best ideas, cutting-edge CX expertise, and new winning strategies.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
24-7 INTOUCH offers custom-fit customer experience solutions designed by experts. The company delivers real-world results and insights, meeting the needs of clients across various industries. By providing tailored CX services, 24-7 INTOUCH helps businesses achieve their objectives. Custom-fit CX solutions are offered for North America, Latin America & Caribbean, Asia Pacific, and more. Joining the future of customer support allows clients to exceed their expectations. With a focus on customer experience, 24-7 INTOUCH ensures that every interaction is meaningful and efficient.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $1k
Yesler empowers businesses to thrive in the digital landscape. They offer a comprehensive suite of services, including Business Services, Digital Marketing, Social Media Marketing, Content Marketing, Marketing Strategy, Market Research, and Call Center Services. By leveraging these services, clients can gain a competitive edge, drive revenue growth, and stay ahead of the curve. With expertise in marketing strategy and execution, Yesler helps businesses navigate the ever-evolving digital landscape. Whether it's building brand awareness, driving website traffic, or generating leads, Yesler provides tailored solutions to meet the unique needs of each client.
team of 26 - 50 people
20+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
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Post your project — free & easyThe digital agency industry in Canada has experienced substantial growth in recent years, driven by increasing digital transformation efforts among businesses. Canadian digital agencies specialize in various services, including web design and development, digital marketing, SEO optimization, content creation, social media management, and analytics. Major cities such as Toronto, Montreal, and Vancouver have become prominent hubs for digital agencies, attracting both local businesses and international clients seeking innovative digital solutions.
The digital advertising market in Canada reached CAD $13.6 billion in 2022, according to the Interactive Advertising Bureau of Canada (IAB Canada), representing a year-over-year growth rate of around 15%. Canadian companies now allocate approximately 60% of their total advertising budgets to digital channels. Mobile advertising continues to dominate, accounting for nearly two-thirds of digital ad spending.
Social media marketing and content creation remain key growth areas, driven by increased consumer engagement on platforms such as Instagram, TikTok, and LinkedIn. Additionally, the industry is seeing growing demand for specialized services in areas including e-commerce solutions, artificial intelligence-driven analytics, and user experience design.
The digital agency industry in Canada faces several challenges, including intense competition, talent shortages, and rapidly evolving technology. The competition for skilled digital professionals remains high, with agencies often competing for talent against large tech companies and startups.
However, considerable opportunities exist within niche markets and specialized services. Agencies focusing on emerging technologies such as artificial intelligence, augmented reality, and data-driven marketing strategies can differentiate themselves. Furthermore, the increasing trend toward remote work allows agencies to access talent pools beyond traditional geographic limitations.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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