There are 3 companies in Winnipeg, Canada offering Call Center Services services!

Leading agencies include Skybridge Americas, 24-7 INTOUCH and eCom Customer Care Inc. A total of 3 Call Center Services providers in Winnipeg, Canada are ready to help. They serve clients such as Asia Pacific, North America, Various industries, North American companies and Latin America & Caribbean. Local internet speeds average 100.6 Mbps, supporting fast development and collaboration. Population of Winnipeg, Canada is 663,617. Average local salaries are around $36,946, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 3 profiles
Average hourly rate
$25
and starting from $10 / hr
based on 3 profiles
Also specialize in
Business Services (3)Call Center Services (3)Customer Service Outsourcing (3)Marketing Strategy (1)Web & Software Development (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
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Spotify
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Found 3 matching agencies

2
Winnipeg, Canada

24-7 INTOUCH offers custom-fit customer experience solutions designed by experts. The company delivers real-world results and insights, meeting the needs of clients across various industries. By providing tailored CX services, 24-7 INTOUCH helps businesses achieve their objectives. Custom-fit CX solutions are offered for North America, Latin America & Caribbean, Asia Pacific, and more. Joining the future of customer support allows clients to exceed their expectations. With a focus on customer experience, 24-7 INTOUCH ensures that every interaction is meaningful and efficient.

team of 1000+ people

20+ years of industry experience

contact for pricing

min project budget $1k

S
Rockford, United States

Skybridge Americas provides a range of services to help businesses deliver exceptional customer experiences. Their contact center solutions are designed to transform conventional consumer interactions into more lucrative customer relationships, ensuring 100% compliance and dramatically reduced costs. With their team of highly skilled customer-focused problem solvers, they offer world-class Omni Channel Customer Contact Services that cater to the needs of aspiring and iconic brands. Skybridge Americas is committed to process ingenuity, security, and IT innovation that mitigates risk and ensures memorable customer experiences.

team of 101 - 250 people

70+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

e
Winnipeg, Canada

eCom Customer Care Inc provides a range of services to meet client needs, including web and software development, business services, and social media marketing. Their multichannel approach ensures seamless communication via email, live chat, and inbound calls. With a centrally located facility and 100-seat capacity, they cater to clients effectively. Working for eCom guarantees internal promotions and business incentives, making it an attractive career opportunity. As an employee, one can look forward to a fast-growing company that maintains its core values.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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