Leading agencies include Groupe Marketing International and Nordia. A total of 2 Call Center Services providers in Laval, Canada are ready to help. They serve clients such as BPO and Varies (no specific industries mentioned). Local internet speeds average 100.6 Mbps, supporting fast development and collaboration. Population of Laval, Canada is 422,993. Average local salaries are around $36,946, reflecting market rates.
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Found 2 matching agencies
Groupe Marketing International provides business services and call center services to its clients. These services enable businesses to improve their performance, provide personalized support, and respond to customer inquiries in real-time. With a team of agents based in Quebec, the company offers a range of services that cater to diverse industries. By leveraging advanced technologies and automation tools, GMI ensures efficient processes and timely resolutions. This allows clients to focus on their core activities while benefiting from expert support. The company's commitment to excellence has earned it recognition over 25 years.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Nordia provides business services, including customer service outsourcing and call center services. By focusing on the three elements of people, they deliver great customer service. This approach results in high employee satisfaction and retention rates. Nordia's winning formula is based on providing a stimulating environment for employees, with competitive total compensation and opportunities to grow. As a result, 85% of their employees recommend the company to family and friends. The company's customer-centric approach helps businesses grow by retaining customers.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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