Best Call-Center Services in United States

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Found 1232 matching agencies

A
Aberdeen
Transforming Business through Data-Driven Insights

team of 26 - 50 people

30+ years of industry experience

contact for pricing

contact for pricing

I
Invoca
Defend Your Marketing Spend with AI-Powered Insights 💡

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

P
Polaris Market Research
Delivering Accurate Insights Through Proprietary 360-Degree Research

team of 2 - 10 people

8 years of industry experience

contact for pricing

Min project budget $1k

C
CIENCE Technologies
Unlocking predictable pipeline growth through AI-powered demand generation

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

Min project budget $1k

O
Orderhive
Manage less, sell more, connect everything

team of 26 - 50 people

10+ years of industry experience

contact for pricing

Min project budget $1k

T
TransPerfect
Connecting Audiences Globally in Any Language

team of 501 - 1000 people

30+ years of industry experience

contact for pricing

Min project budget $1k

H
Helpware
Transforming customer experiences through AI and people-driven services

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

Min project budget $5k

E
EXL Service
Make sense of data; drive business forward

team of 1000+ people

20+ years of industry experience

contact for pricing

Min project budget $1k

R
Regalix, Inc.
Unlock Revenues and Unleash Growth with Regalix

team of 501 - 1000 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

K
Kareo
Streamlining practice management for independent healthcare providers

team of 101 - 250 people

20+ years of industry experience

contact for pricing

Min project budget $1k

U
Upcall
Engage & Convert Your Leads

team of 2 - 10 people

9 years of industry experience

contact for pricing

Min project budget $5k

C
Conversational
Professional Virtual Receptionist Services for Business

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

I
Insight Global
Empowering people through staffing and talent solutions

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

W
Webhelp
Transforming customer journeys worldwide

team of 1000+ people

20+ years of industry experience

contact for pricing

contact for pricing

R
Ruby
Delivering personal experiences online and over the phone with one central point for communication.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

contact for pricing

C
CloudTask
RevOps talent solutions for businesses, delivered remotely

team of 2 - 10 people

10+ years of industry experience

contact for pricing

Min project budget $1k

M
Moneypenny
Answering Services for Businesses of Every Shape and Sector

team of 101 - 250 people

20+ years of industry experience

contact for pricing

contact for pricing

A
AnswerForce
Powering the service industry with real people 24/7.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

B
BELAY
Transform Your Workday with a Virtual Assistant or Accounting Expert

team of 101 - 250 people

15+ years of industry experience

Rate $25 - $50 / hr

contact for pricing

O
OTAVA®
Enabling business growth through technology solutions

team of 26 - 50 people

30+ years of industry experience

Rate $100 - $150 / hr

contact for pricing

V
VirtusaPolaris
Engineering First, Business Transformation that Lasts

team of 501 - 1000 people

30+ years of industry experience

contact for pricing

Min project budget $1k

T
TeleTech
Customer First, Human Always

team of 1000+ people

40+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

A
AdvancedMD
Simplifying healthcare operations for private practices.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

Min project budget $1k

S
SYKES
Delivering Customer Experiences Globally

team of 1000+ people

40+ years of industry experience

contact for pricing

Min project budget $5k

C
Cogito Corp
Powering Great Service and Sales

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

B
Belkins
Unlock consistent B2B lead generation and sales growth

team of 26 - 50 people

8 years of industry experience

contact for pricing

Min project budget $1k

L
Lighthouse
Domestic and International 24/7/365 Reporting Hotlines Securely

team of 2 - 10 people

unknown

Rate $25 - $50 / hr

Min project budget $1k

A
Alliance Virtual Offices
Grow your business, flexibly and save money.

team of 2 - 10 people

15+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

A
Arise
Connects people to brands at the speed of now!

team of 101 - 250 people

30+ years of industry experience

Rate $25 - $50 / hr

Min project budget $250k

F
Five9
Revolutionize Your CX with GenAI Studio

team of 101 - 250 people

20+ years of industry experience

Rate $100 - $150 / hr

contact for pricing

H
Helplama
Streamlining customer operations through automation and human touch

team of 101 - 250 people

9 years of industry experience

contact for pricing

Min project budget $1k

N
NETbilling
Complete Merchant Solutions

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

M
ModSquad
Transforming support and moderation projects

team of 1000+ people

15+ years of industry experience

contact for pricing

contact for pricing

N
NICE inContact
Transforming customer experiences with AI and cloud

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

Min project budget $1k

S
SupportYourApp
Expert customer service outsourcing solutions

team of 501 - 1000 people

15+ years of industry experience

contact for pricing

Min project budget $1k

8
8x8
Communications for the Customer Obsessed

team of 501 - 1000 people

30+ years of industry experience

contact for pricing

Min project budget $1k

I
Infosys BPM Limited
Energize the Core, Deliver Design-Led Experiences

team of 1000+ people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

T
TaskUs
Delivering Ridiculously Good innovation to the world's best companies

team of 1000+ people

15+ years of industry experience

contact for pricing

Min project budget $50k

S
SS&C Technologies
Investment Operations Expertise

team of 501 - 1000 people

30+ years of industry experience

contact for pricing

Min project budget $1k

C
Convoso
Powering conversations at scale for sales and lead generation teams

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

C
Cyara
AI-Powered CX Assurance Platform Provider | Cyara Customer Experience Assurance Platform AI-Powered CX Assurance Platform Provider NEW! Cyara Number Trust for call line ID (CLID) assurance lets YOU see how your customers see you. Learn More!

team of 26 - 50 people

15+ years of industry experience

contact for pricing

contact for pricing

O
OutboundEngine
Marketing automation for small businesses, done for you

team of 2 - 10 people

10+ years of industry experience

Rate $100 - $150 / hr

Min project budget $5k

C
CallMiner
Transforming customer experience through conversation intelligence 📞

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

A
Aspect
Empowering human connection through innovative technology.

team of 501 - 1000 people

50+ years of industry experience

contact for pricing

Min project budget $1k

A
Aureon
Connecting Businesses for 40 Years 💻📈

team of 101 - 250 people

30+ years of industry experience

contact for pricing

Min project budget $1k

S
Sitel
Simplifying CX for brands worldwide 💻

team of 501 - 1000 people

40+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

F
Flatworld Solutions
Unlocking winning ways through innovation and expertise

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

Min project budget $1k

S
Smith.ai
Customer engagement powered by AI

team of 101 - 250 people

10+ years of industry experience

contact for pricing

contact for pricing

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What Are Call-Center Services?

Call-center services involve managing inbound and outbound customer communications, including support, sales, and inquiries. In United States, businesses rely on call-centers for effective customer engagement and problem resolution.

These services ensure your customers receive timely, friendly assistance, improving brand reputation and retention.


Types of Call-Center Services

Call-centers offer a variety of services such as inbound support, outbound sales, telemarketing, technical support, and helpdesk functions. Agencies in United States often specialize in sectors like finance, healthcare, or retail, tailoring their services accordingly.


Benefits of Outsourcing Call-Center Services

Outsourcing can reduce operational costs, provide access to trained professionals, and offer scalability. Local agencies in United States provide cultural and language advantages that enhance customer satisfaction.

Outsourcing also allows companies to focus on core business activities while ensuring excellent customer care.


Inbound Call-Center Services

These focus on handling incoming customer calls for support, orders, or inquiries. Inbound call-centers in United States excel in providing prompt responses and personalized service to local customers.


Outbound Call-Center Services

Outbound services include sales calls, lead generation, surveys, and appointment setting. Agencies in United States use local insights to optimize outreach strategies and improve conversion rates.


Customer Support and Technical Assistance

Call-centers often provide product support, troubleshooting, and FAQs. Technical support teams in United States are trained to handle industry-specific challenges efficiently.


Multilingual and 24/7 Support

Many call-centers offer multilingual agents and round-the-clock service. In United States, agencies often provide support in English, Hindi, Spanish; Castilian, French and Urdu, catering to diverse customer bases.


Technology and Infrastructure

Modern call-centers use CRM systems, call routing, and analytics to improve efficiency. Agencies in United States leverage local internet infrastructure, with average speeds of 279.93 Mbps, ensuring reliable communication.


How to Choose the Right Call-Center Service in United States

Consider factors such as experience, language capabilities, technology stack, and industry expertise. Agencies in United States with proven track records in your sector offer the best fit.


Pricing Models for Call-Center Services

Pricing may be hourly, per-minute, per-call, or project-based. Expect competitive rates in United States starting at $10 per hour.


Ensuring Quality and Compliance

Quality assurance and data privacy are critical. Agencies in United States comply with local regulations and industry standards to protect customer information.


Training and Staff Expertise

Professional training programs equip agents with communication skills and product knowledge. Local call-centers in United States often train agents to understand regional nuances and customer expectations.


Scalability and Flexibility

Call-center services can scale with your business growth or seasonal demands. Flexible packages in United States help companies adapt quickly to market changes.


Integration with Other Customer Channels

Call-centers often integrate with chat, email, and social media for omnichannel support. Agencies in United States help create seamless customer experiences across platforms.


Challenges in Call-Center Management

Managing high call volumes, maintaining agent morale, and ensuring consistency are common challenges. Experienced agencies in United States deploy best practices to overcome these issues effectively.

Frequently asked questions

In United States, agencies benefit from local infrastructure and cultural understanding to provide superior service quality.

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