Browse 1 companies in Burnaby, Canada for Customer Service Outsourcing services!

Leading agencies include TeamVan Outsourcing. A total of 1 Customer Service Outsourcing providers in Burnaby, Canada are ready to help. They serve clients such as Businesses. Local internet speeds average 100.6 Mbps, supporting fast development and collaboration. Population of Burnaby, Canada is 249,125. Average local salaries are around $36,946, reflecting market rates.

Average starting budget

$1,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 1 profiles

Popular skills

free business phone number

Key technical proficiencies

based on found companies

Also specialize in

Sales Outsourcing (1)Business Services (1)Call Center Services (1)IT Services & Consulting (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

TeamVan Outsourcing

Burnaby, Canada

Customer Service Outsourcing Sales Outsourcing Business Services +2 services

TeamVan Outsourcing provides IT services and consulting, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with TeamVan Outsourcing, businesses can elevate their customer experience, boost efficiency, and slash overhead costs by up to 80%. With a focus on cost-efficient solutions, expert support, and seamless communication, TeamVan Outsourcing helps clients convert leads into loyal customers and retain visitors. The company's call center expertise enables businesses to transform interactions into unforgettable moments and loyal buyers. By leveraging TeamVan Outsourcing's unparalleled services, businesses can ensure HIPAA compliance effortlessly, connect with a broader audience through bilingual communication, and thrive in their respective industries.

team of 26 - 50 people

15+ years of industry experience

contact for pricing

min project budget $1k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.