Leading agencies include Oracle CMS, TSA Group and Supporting Enterprises. A total of 3 Customer Service Outsourcing providers in Kambalda West, Australia are ready to help. They serve clients such as Retail, Finance, Technology and Healthcare. Local internet speeds average 150 Mbps, supporting fast development and collaboration. Population of Kambalda West, Australia is 1,789. Average local salaries are around $41,880, reflecting market rates.
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Found 3 matching agencies
OracleCMS offers a range of contact centre services designed to enhance the customer experience. By outsourcing call handling to their Australian-based call centre, businesses can focus on their core operations while maintaining a professional image. With 24/7 support, OracleCMS provides fast response times for emails and live chats, ensuring that customers receive prompt assistance. Their expert staff are trained to maintain high standards of professionalism, providing exceptional customer experiences through social media, mobile apps, and voice talent services. By partnering with OracleCMS, businesses can improve their reputation, increase sales, and expand their customer base.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
TSA Group is a leading customer experience solutions provider in Australia, offering a range of services to help businesses connect with their customers. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, which can benefit clients by providing them with personalized and blended omnichannel experiences. By utilizing the latest cx technology innovations, TSA Group designs, builds, and deploys cloud-based customer engagement solutions that deliver exceptional results. With their local expertise and team of experienced professionals, TSA Group helps organizations engage with their customers in authentic and meaningful ways. This approach enables businesses to improve their overall customer experience and increase customer satisfaction. As a leading Australian call centre outsourcing provider, TSA Group considers itself an extension of its partners' businesses, providing end-to-end care, acquisition, sales, back office, and collections services. Additionally, TSA Group is proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
Supporting Enterprises provides a comprehensive range of services to help businesses succeed in the global market. With years of experience, they offer dedicated remote staff recruitment and management solutions tailored to meet clients' specific needs. Their services include web & software development, business services, admin services, customer service outsourcing, graphic design, video production, digital marketing, and search engine optimization. By partnering with Supporting Enterprises, businesses can tap into a skilled and affordable workforce, reducing costs and increasing efficiency while expanding their global presence.
team of 26 - 50 people
15+ years of industry experience
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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