There are 4 companies in Winnipeg, Canada offering Customer Service Outsourcing services!

Leading agencies include Cantalk, Skybridge Americas, 24-7 INTOUCH and eCom Customer Care Inc. A total of 4 Customer Service Outsourcing providers in Winnipeg, Canada are ready to help. They serve clients such as Asia Pacific, North America, Tourism industry, Utility companies, Various industries, Software companies, Emergency services, Insurance companies, Financial institutions and North American companies. Local internet speeds average 100.6 Mbps, supporting fast development and collaboration. Population of Winnipeg, Canada is 663,617. Average local salaries are around $36,946, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 4 profiles
Average hourly rate
$25
and starting from $10 / hr
based on 4 profiles
Also specialize in
Business Services (4)Customer Service Outsourcing (4)Call Center Services (3)Sales Outsourcing (1)Marketing Strategy (1)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Found 4 matching agencies

2
Winnipeg, Canada

24-7 INTOUCH offers custom-fit customer experience solutions designed by experts. The company delivers real-world results and insights, meeting the needs of clients across various industries. By providing tailored CX services, 24-7 INTOUCH helps businesses achieve their objectives. Custom-fit CX solutions are offered for North America, Latin America & Caribbean, Asia Pacific, and more. Joining the future of customer support allows clients to exceed their expectations. With a focus on customer experience, 24-7 INTOUCH ensures that every interaction is meaningful and efficient.

team of 1000+ people

20+ years of industry experience

contact for pricing

min project budget $1k

C
Winnipeg, Canada

Cantalk provides professional translation services in Canada and the US, offering a range of language solutions to meet the needs of customers. Their services can benefit clients by enabling them to communicate effectively with diverse audiences, ensuring customer experience and market share. With real-time interpretation available in over 200 languages, Cantalk helps businesses connect with ethnic neighborhoods, tourists, and clients from different backgrounds. Their language and technology partnership enables clients to navigate complex markets and operations.

team of 2 - 10 people

30+ years of industry experience

contact for pricing

contact for pricing

S
Rockford, United States

Skybridge Americas provides a range of services to help businesses deliver exceptional customer experiences. Their contact center solutions are designed to transform conventional consumer interactions into more lucrative customer relationships, ensuring 100% compliance and dramatically reduced costs. With their team of highly skilled customer-focused problem solvers, they offer world-class Omni Channel Customer Contact Services that cater to the needs of aspiring and iconic brands. Skybridge Americas is committed to process ingenuity, security, and IT innovation that mitigates risk and ensures memorable customer experiences.

team of 101 - 250 people

70+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

e
Winnipeg, Canada

eCom Customer Care Inc provides a range of services to meet client needs, including web and software development, business services, and social media marketing. Their multichannel approach ensures seamless communication via email, live chat, and inbound calls. With a centrally located facility and 100-seat capacity, they cater to clients effectively. Working for eCom guarantees internal promotions and business incentives, making it an attractive career opportunity. As an employee, one can look forward to a fast-growing company that maintains its core values.

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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