Leading agencies include Insight Global, Televerde, Contact One, Pac Biz Contact Center Outsourcing and Milestone Technologies Inc. A total of 9 Customer Service Outsourcing providers in Phoenix, United States are ready to help. They serve clients such as Healthcare, Sales, Legal, Energy, Swiftic, Medical, Lawyers, Finance, Creative and Clerical. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Phoenix, United States is 1,608,139. Average local salaries are around $80,116, reflecting market rates.
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Found 9 matching agencies
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Televerde is a trusted partner for B2B sales, marketing, and customer experience solutions. For almost three decades, the company has empowered Fortune 500 firms to drive revenue growth and generate high-quality leads. With a resilient and scalable business model, Televerde ensures a steady pipeline velocity. The company provides leading demand generation, sales, and customer experience solutions that maximize ROI by increasing marketing, sales, and CX spend performance. This approach leverages extensive analysis and profound insights to expand and nurture pipelines strategically, maximizing sales potential. Televerde's live agents have an average tenure of 4.5 years, providing a wealth of skills and passion for business success. The company harnesses customer sentiment and advocacy as crucial catalysts for growth, cultivating loyalty and retention while enticing new prospects. With a legacy of successful associations with global leaders like SAP, Broadcom, and Securus Technologies, Televerde has helped clients realize over $12B in revenue.
team of 101 - 250 people
30+ years of industry experience
rate $50 - $75 / hr
min project budget $250k
Milestone Technologies helps hundreds of leading corporations deliver technology around the globe. The company provides an extensive range of professional IT services, encompassing Application Services, AI and Automation, Platform and Engineering Services, Cloud and Infrastructure, Digital Workplace Services, Business Process Services, Project Management, Salesforce, ServiceNow, and numerous other business services. These services enable clients to unlock the value of their technology, build bigger and faster, and improve processes across their platform. Milestone's Intelligent, proactive, and customized staff augmentation and project management services empower businesses to overcome complex automation and migration scenarios with next-generation technologies. The company also offers digital analytics & insights, content development, value management, trust and safety, and AI-driven security services.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $50k
DDC-I provides a comprehensive range of services, including software development and e-commerce solutions. Their IT services and consulting capabilities enable clients to streamline operations, enhance efficiency, and improve bottom-line results. By partnering with DDC-I, businesses can benefit from improved customer service outsourcing, which helps to reduce operational costs and increase customer satisfaction. DDC-I's expertise in safety-critical software solutions ensures that their clients receive high-quality products that meet the highest standards of reliability and performance.
team of 26 - 50 people
40+ years of industry experience
contact for pricing
contact for pricing
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
ReceptionHQ provides expert virtual reception and business phone answering services to businesses of all sizes. Their team of highly trained receptionists can answer calls swiftly, nurture leads, and care for customers. With a focus on flexibility and reliability, ReceptionHQ offers month-to-month subscriptions and no cancellation fees. They also provide custom call greetings and scripted responses to ensure a seamless caller experience.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
Pac Biz Contact Center Outsourcing offers a range of services to help businesses deliver exceptional customer experiences. Their services include business services, customer service outsourcing, and call center services. By outsourcing these functions to Pac Biz, companies can improve their customer satisfaction and profitability. Pac Biz provides scalable strategies for any business, from agreements to billing. They supply 24/7 contact center agents for growing enterprises in various industries such as eCommerce, healthcare, transportation, and more. With Pac Biz, businesses can grow exponentially without compromising on CX quality.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
Imagenet LLC offers a range of business services designed to help organizations streamline their operations. The company provides customer service outsourcing, call center services, sales outsourcing, and data capture solutions. Its innovative claims adjudication services enable seamless processing and precise handling of healthcare claims. Additionally, Imagenet offers contact center services that deliver exceptional customer support to members and providers. By leveraging its dynamic web-based workflow solution, organizations can optimize performance, simplify database records, and enhance decision-making capabilities.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Contact One offers a range of business services, including customer service outsourcing and call center solutions. These services can benefit businesses by providing around-the-clock support to their customers, helping them to maintain a strong reputation and increase sales. With Contact One's services, businesses can focus on their core operations while knowing that their customers are being well taken care of. The company provides a cost-effective solution for businesses looking to outsource their customer service needs, allowing them to operate 24/7 without the financial burden of hiring staff.
team of 2 - 10 people
40+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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