Leading agencies include TalkAgent, Vserve Ebusiness Solutions, Integreon, Sun Knowledge and VirtusaPolaris. A total of 38 Customer Service Outsourcing providers in New York, United States are ready to help. They serve clients such as Healthcare, Retail, Hospitals, E-commerce, Financial Services, Travel, Finance, Insurance, Technology and Real Estate. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of New York, United States is 8,804,190. Average local salaries are around $80,116, reflecting market rates.
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Found 38 matching agencies
With over 30 years of experience, TransPerfect helps organizations connect with their audiences worldwide. The company offers a range of services including Business Services, Customer Service Outsourcing, and Call Center Services. These services enable clients to reach new markets efficiently and effectively, maximizing gains for their business. By leveraging its specialized industry expertise, GlobalLink technology, and a team of 10,000 native-speaking linguists, TransPerfect simplifies multilingual content management and automates translation processes. This results in cost savings of up to 50% for clients. With a focus on professional translations in over 200 languages, TransPerfect is the leading choice for top companies seeking to engage with global audiences.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
VirtusaPolaris is a leading provider of engineering services that transform businesses. With a strong focus on Big Data & BI, AI Development, IoT Development, IT Services & Consulting, and more, VirtusaPolaris helps clients harness the power of technology to drive growth and innovation. By combining human intelligence with generative AI, VirtusaPolaris enables clients to accelerate adoption, enhance automation efforts, and unlock new possibilities for digital assurance. The company's experts work closely with clients to create seamless experiences, uncover hidden challenges, and optimize operations to meet industry benchmarks. With a proven track record of success in healthcare, ERP, travel, manufacturing, and information services, VirtusaPolaris is the strategic partner clients need to drive business forward.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
EXL Service helps businesses unlock their full potential by leveraging cutting-edge technologies like generative AI, data analytics, and automation. Their services enable organizations to scale the integration of generative AI, deliver exceptional customer experiences, and create measurable value through advanced analytics and AI. By combining data, AI, and analytics, EXL partners with clients across various industries to drive growth, improve operating margins, and achieve sustainability.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $1k
Boldly provides premium executive assistants to leaders in crucial roles. Their services include Business Services, Admin Services, Customer Service Outsourcing, Digital Marketing, Social Media Marketing, and Content Writing/Copywriting. By partnering with Boldly, clients can benefit from personalized support, reduced hiring time, and increased productivity. With a focus on long-term partnerships and the opportunity for fulfilling remote careers, Boldly EAs are driven by a passion for helping leaders succeed.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
NETGAINS empowers retailers with omni-channel approaches, helping them gain a competitive edge in the digital-physical continuum. By leveraging digital transformation and expert software solutions, businesses can unlock new market opportunities and reach targeted audiences worldwide. NETGAINS' services encompass web development, mobile app development, e-commerce development, IT staff augmentation, business services, customer service outsourcing, and more. These comprehensive offerings enable clients to streamline operations, enhance customer experiences, and drive growth. With a focus on innovative solutions and exceptional support, NETGAINS has established itself as a trusted partner for businesses worldwide.
team of 26 - 50 people
20+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
WiserBrand is a trusted digital partner for small to medium-sized businesses, providing comprehensive services to drive growth and success. With expertise in web & software development, e-commerce development, AI development, business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), digital marketing, search engine optimization (SEO), pay per click, WiserBrand empowers businesses to overcome challenges and achieve long-term growth. From analysis to transformation, WiserBrand's team of experts delivers tailored solutions that enhance user experience, establish reliable security, and create web design options that help businesses stand out from the competition.
team of 26 - 50 people
10+ years of industry experience
rate $50 - $75 / hr
min project budget $5k
Ecartize provides comprehensive ecommerce solutions to help businesses grow and thrive. With expertise in business services, customer service outsourcing, eCommerce marketing, SEO, SMM, content marketing, pay per click, and marketing strategy, Ecartize helps clients unlock actionable insights and drive retail performance through data-driven decision making. By leveraging 100+ platforms, integrating applications, and providing real-time reporting and custom alerts, Ecartize empowers businesses to save time, increase efficiency, and achieve better business outcomes.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
CrewBloom offers a range of services to help businesses save on hiring costs. The company provides business services, customer service outsourcing, and sales outsourcing. By leveraging offshoring expertise, clients can slash staffing costs by up to 70%. CrewBloom's simplified remote hiring process allows for rapid team setup in just days. A dedicated client success manager is assigned to each project, ensuring seamless onboarding and training. The company takes care of full-cycle recruitment, reducing overall costs and hassle. Clients can receive qualified candidates that match their hiring needs, with the option to handpick whom to join their team.
team of 26 - 50 people
9 years of industry experience
contact for pricing
min project budget $1k
Vserve Ebusiness Solutions offers a wide range of e-commerce services that cater to the unique needs of online retailers. With their expert team, businesses can create and manage their own online stores, leveraging the power of digital marketing to reach a wider audience. From product catalog management to customer support outsourcing, Vserve provides tailored solutions to help clients succeed in the competitive world of e-commerce. By utilizing their services, businesses can streamline operations, automate data processes, and provide seamless customer experiences across channels. This enables them to focus on growing their business, while relying on a reliable partner for all their e-commerce needs.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
Union Resolute specializes in generating highly qualified leads to help businesses succeed. By combining AI and human outreach, they provide powerful software, data, and outbound services to power sales organizations. This enables companies to focus on closing deals and growing revenue. Union's services include business services, customer service outsourcing, call center services, and sales outsourcing, which can be beneficial for clients looking to boost their sales pipeline. With a strong track record of delivering results, Union Resolute has partnered with leading companies like Dell, Mercer, and Verndale to develop digital content solutions and generate targeted qualified leads.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Abacus Cambridge Partners empowers enterprises to harness the power of artificial intelligence, big data, and business process optimization. By leveraging cutting-edge frameworks and expert managed services, the company helps clients unlock new business horizons, drive efficiency, and deliver unparalleled customer experiences. With a proven track record in innovation solutions built on API-first, cloud-first, and data-first architecture, Abacus Cambridge Partners supports management, extension, and operations of enterprise systems and innovation solutions. The company's repertoire of managed services ensures seamless support for clients across 40 industries and 18 countries.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
Sun Knowledge offers a comprehensive range of revenue cycle management solutions to healthcare providers, enabling them to streamline their billing processes and improve cash flow. Their services include medical billing, coding, and eligibility verification, which can help reduce denials and rejections. By leveraging Sun Knowledge's expertise, healthcare practices can focus on what matters most - providing quality patient care. With a proven track record of success, Sun Knowledge is the trusted partner for healthcare providers seeking to optimize their revenue cycles.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
The VOIP Guru provides expert business VoIP solutions and consulting services to businesses in the USA. The company offers a wide range of services, including VoIP phone systems, internet services, wireless services, and more. With years of experience in the industry, The VOIP Guru has established itself as a trusted partner for businesses looking to upgrade their communication infrastructure. By leveraging the latest technology and expertise, The VOIP Guru helps businesses save money, increase productivity, and improve overall performance.
team of 2 - 10 people
3 years of industry experience
contact for pricing
contact for pricing
Vserve Amazon Listing Service provides comprehensive solutions to help businesses manage their Amazon stores efficiently. With their team of experienced professionals, clients can outsource tasks such as product advertising, day-to-day operations, and order management. This allows entrepreneurs to focus on growing their business while Vserve handles the complexities of Amazon Seller Central and Vendor Central. By utilizing Vserve's services, clients can increase their return on investment (ROI) through targeted advertising and optimized product listings. The company also offers 24/7 email and chat support for customer inquiries, ensuring a seamless experience for customers. Furthermore, Vserve provides data management and product sourcing capabilities to streamline operations. With its commitment to quality and expertise, Vserve Amazon Listing Service has become the go-to solution for businesses seeking to succeed on Amazon.
team of 101 - 250 people
9 years of industry experience
contact for pricing
min project budget $1k
Brand Connections empowers brands to thrive in the digital landscape. By combining Virtual Reality / Augmented Reality Development, Business Services, Customer Service Outsourcing, Video Production, Advertising, Social Media Marketing, and Marketing Strategy, they create immersive experiences that drive engagement and conversion. This synergy enables businesses to tap into new revenue streams, enhance customer satisfaction, and stay ahead of the competition. With expertise in a range of industries, including but not limited to technology and e-commerce, Brand Connections helps brands achieve their objectives through innovative solutions.
team of 26 - 50 people
20+ years of industry experience
rate $100 - $150 / hr
min project budget $5k
Messages Plus provides live telephone answering services to large corporations and small businesses, helping build relationships with customers through meaningful connections. With over 40 years of industry experience, the company offers customized call center solutions, including voice mail, live interaction, call forwarding, and connectivity services. This enables businesses to provide accurate and courteous customer service, ultimately driving sales and growth. Messages Plus' extensive team of virtual receptionists and IT professionals ensure seamless operation, minimizing errors and maximizing efficiency.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
TalkAgent provides comprehensive customer service solutions to help businesses succeed. Their services include live chat, email support, and call center outsourcing, designed to improve customer experience and increase conversions. With 24/7 availability, TalkAgent's team of agents is always ready to assist clients through various channels. By providing proactive support and personalized engagement, TalkAgent helps businesses build strong relationships with their customers. This results in increased customer loyalty, improved reputation, and ultimately, a competitive edge in the market.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
GetCallers provides quality, affordable remote virtual assistants and callers to help businesses achieve 10x growth. Their services include customer service outsourcing, call center services, and sales outsourcing, which can benefit clients by increasing efficiency, reducing costs, and managing administrative tasks. GetCallers' cloud-based platform allows clients to monitor agents' real-time performance and provide feedback. This helps businesses scale their operations without sacrificing quality of service.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
NEO MD is a leading provider of medical billing and revenue cycle management services. They offer expert solutions for physician practices, hospitals, and healthcare organizations. Their team of experienced professionals helps clients manage their revenue cycle from start to finish, ensuring timely payments and maximizing profits. By leveraging their expertise, clients can focus on providing high-quality patient care while NEO MD handles the administrative tasks. Their services include medical billing, coding, claims management, and practice management. With NEO MD, clients can enjoy improved cash flow, reduced administrative burdens, and enhanced relationships with payers. Whether you're a small physician practice or a large healthcare system, NEO MD has the expertise and resources to help you succeed.
team of 26 - 50 people
4 years of industry experience
contact for pricing
min project budget $1k
MPC Call Centers is a leading provider of call center services, empowering businesses to focus on their core operations. The company offers a range of services including Business Services, Customer Service Outsourcing, and Call Center Services, enabling companies to maintain a stellar image and provide exceptional customer experiences. With its high-tech infrastructure and experienced agents, MPC Call Centers helps businesses build strong relationships with their customers, leading to increased loyalty and growth. By outsourcing call center needs, companies can streamline operations, reduce costs, and improve overall efficiency. MPC Call Centers' services are designed to meet the unique needs of each business, providing a tailored solution for success.
team of 26 - 50 people
100+ years of industry experience
contact for pricing
contact for pricing
This company provides a range of services to help businesses access top talent, boost productivity, and save time. With their dedicated remote staffing solutions, clients can hire high-quality professionals who work as full-time employees, providing 100% control over work and monitoring methods. The company's focus on quality and data security ensures that clients receive premium virtual team performance. Their services include business services, customer service outsourcing, web design (UI/UX), app designing (UI/UX), graphic design, digital marketing, search engine optimization (SEO), social media marketing (SMM), content marketing, pay per click, email marketing, mobile & app marketing, and content writing/copywriting. By hiring remote staff from top Indian talent, clients can save over 50% on employee costs and retain 100% control of their work. The company's unique approach to remote staffing ensures that clients receive the best virtual team performance.
team of 26 - 50 people
3 years of industry experience
contact for pricing
min project budget $1k
Window Repair US Inc. provides professional window repair and replacement services to customers in New York City. The company's goal is to exceed customer expectations on each project, offering timely and reliable services without cutting corners. Window Repair US Inc.'s window repair and replacement prices are competitive, making them an attractive option for homeowners seeking high-quality services at affordable rates.
team of 1 person
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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