Leading agencies include XP Plus, Bristol Healthcare Services and Hire Live Support Inc. A total of 3 Customer Service Outsourcing providers in Cerritos, United States are ready to help. They serve clients such as SMEs, Startups, Healthcare and Enterprises. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Cerritos, United States is 49,041. Average local salaries are around $80,116, reflecting market rates.
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Found 3 matching agencies
XP Plus is a leading provider of comprehensive outsourcing solutions to businesses seeking to optimize their financial health, boost productivity, and enhance services. With expertise in web & software development, business services, customer service outsourcing, web design (UI/UX), digital marketing, email marketing, and sales outsourcing, they help clients deliver better results and achieve higher returns. Their innovative approach to business process management empowers businesses to meet their goals and excel at meeting client needs. By leveraging superior service excellence, efficiency, operational excellence, leadership, and quality of talent, XP Plus Solutions Inc. makes the world a better place by helping businesses deliver better. The company's experience and commitment to sustainability make them an excellent partner for businesses seeking to unlock possibilities.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
Hire Live Support Inc offers live chat, digital marketing, and business solutions to startups, SMEs, and enterprises. The company provides phone support, email support, and virtual assistant services to help businesses achieve their goals. With its team of experts in customer service outsourcing, graphic design, video production, and software development, Hire Live Support Inc enables companies to grow and succeed. By leveraging the latest digital marketing trends and tools, the company helps clients build strong online presence and engage with customers effectively.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Bristol Healthcare Services provides comprehensive revenue cycle management solutions to transform the financial outlook of healthcare organizations. The company offers a range of services, including business services, customer service outsourcing, and call center services, designed to tackle the biggest challenges in revenue cycle management. With expertise in billing and coding for over 40+ medical specialties, Bristol Healthcare Services helps clients get their revenue cycle back on track. The company's team of certified specialists utilizes industry-proven methodologies and relentless attention to detail to deliver transformational revenue cycle outcomes. By providing customized solutions, Bristol Healthcare Services enables clients to achieve sustainable growth and improve operational efficiency. The company's commitment to excellence, accountability, transparency, integrity, and service excellence has earned it a reputation as a trusted partner in the healthcare industry.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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