Leading agencies include AnswerForce, NexRep, Ruby, CSR Personnel and Insight Global. A total of 11 Customer Service Outsourcing providers in Portland, United States are ready to help. They serve clients such as Sales, Marketing, Law Firms, IT, HVAC, CPAs, Teams, Legal, Energy and Roofers. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Portland, United States is 652,503. Average local salaries are around $80,116, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 11 matching agencies
Ruby provides business services, customer service outsourcing, and call center services to help small businesses manage their customer communication effectively. With its virtual receptionist and live chat solutions, Ruby enables businesses to engage with customers in a more personalized way, capturing more opportunities and outmaneuvering the competition. The company's flexible solutions are designed to meet the needs of businesses of all sizes and specialties, providing 24/7 support to help them stay focused on their goals.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Prialto provides managed virtual assistant services that increase efficiency and achieve more. With over 13 years of experience, they deliver strong and proactive support to power success. Their consultative approach ensures productivity without managing another employee. Prialto offers executive, sales, operations, and other virtual assistant services to enhance productivity. They analyze workflows and provide best practices to proactively outline work that can be performed on behalf of clients. Engagement managers guide clients on how to delegate tasks. Prialto's assistants are trained and supported with a deep bench of experienced people, tools, and processes. This ensures seamless transition when an assistant is out or leaves.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Lex Reception provides professional, reliable, and efficient legal reception services to law firms. Their services include business services, customer service outsourcing, call center services, sales outsourcing, and specialized legal intake and case screening. With 24/7 availability, Lex Reception helps law firms stay ahead of the competition and provide excellent client service. By partnering with Lex Reception, law firms can improve lead response time, automate feedback-tracking, eliminate data-entry, and streamline their workflow. This allows them to focus on high-value tasks and grow their practice. Lex Reception's dedicated team of legal receptionists provides personalized support, ensuring that every call is answered with a smile.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
NexRep provides human-focused contact center services that empower agents to deliver world-class customer experiences. Their business services include customer service outsourcing, call center services, and sales outsourcing. These services enable clients to achieve a better work-life balance and superior customer experience teams. With their proprietary platforms, NexRep sources the best and brightest agents across 32 states, providing a diverse and talented agent workforce. This leads to exceptional results, unrivaled flexibility, and more fulfilling work-life balance for people joining their marketplace as independent contractors.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
TechSpeed provides innovative data processing solutions, personalized customer service, and globally competitive pricing to clients in the US and abroad. The company offers a range of services, including web & software development, AI development, business services, and customer service outsourcing. By outsourcing non-core activities, clients can focus on growing their business. TechSpeed's expertise includes data extraction, digitization, and refreshing outdated data to provide current and accurate information. The company also offers optimized AI/machine learning programs with quality data and turnkey procedures for the full range of field services processes in the mortgage industry. With 99.95% -100% data input accuracy and a guaranteed 100% on-time delivery, TechSpeed is a trusted partner for leading law firms and corporate legal departments. The company's solutions help clients deliver more for less, increase the value they offer their own clients, and achieve predictable costs and outcomes.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
HelloSells provides a range of services designed to help businesses connect with real people and close sales. Their 24/7 lead qualification and capture service allows customers to focus on closing deals, while qualified leads are booked into their calendar. This helps to maximize time and increase conversions. With HelloSells, businesses can fill their pipeline with hot leads synced directly to their CRM in real-time. By leveraging this technology, companies can drive new leads to their business, convert qualified leads into customers, and grow their sales. The service provides a human touch, keeping businesses connected 24/7. This allows for appointment booking to be easy and efficient, turning web visitors into warm leads. HelloSells is an all-in-one tech solution that keeps businesses in control and connected with leads and customers.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
contact for pricing
CSR Personnel provides targeted recruiting, contract staffing services, and on-site contingent workforce management to help companies build and align teams around strategic business goals. The company specializes in helping businesses with production staffing, customer service, administration, and HR outsourcing. By providing customized solutions, CSR Personnel aims to redefine contract staffing and professional recruiting services. The company is committed to investing in the long-term potential of human talent. With a focus on people being the key to success, CSR Personnel helps companies achieve their goals by delivering the right talent at the right time.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
WellReceived provides medical answering services to help healthcare practices grow and succeed. With 24/7 coverage, they offer a range of benefits including increased patient satisfaction, improved communication with clinicians, and enhanced patient experience. By partnering with WellReceived, healthcare practices can focus on their core business while knowing that sensitive patient information is handled by trained professionals. WellReceived's services include medical reception, new patient intake, after-hours support, and more. They are fully HIPAA-compliant and committed to providing exceptional care to patients. With WellReceived, you can rest assured that your practice will receive personalized attention and support every day of the year.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
Gateway Communications Inc. specializes in providing business services, customer service outsourcing, and call center services to clients. These services enable businesses to focus on their core operations while leveraging the company's expertise to deliver exceptional support. With its printing and mail production capabilities, Gateway helps clients manage their print needs efficiently. The company's telephone fundraising services assist organizations in raising funds for charitable causes or other initiatives. By outsourcing these functions, businesses can reduce costs and improve customer satisfaction. Through its call center services, Gateway provides around-the-clock support to clients' customers, ensuring timely resolutions to issues and concerns. This allows businesses to maintain a positive reputation and build strong relationships with their customers. The company's services are designed to meet the unique needs of various industries, including those that require high levels of customer service expertise. By partnering with Gateway Communications Inc., businesses can enhance their overall performance and achieve their goals.
team of 2 - 10 people
unknown
rate $25 - $50 / hr
min project budget $1k
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.