Leading agencies include Golden Goose Marketing, Insight Global, ModSquad and TeleDirect. A total of 4 Customer Service Outsourcing providers in Sacramento, United States are ready to help. They serve clients such as Sales, Legal, Energy, Creative, Clerical, Nonprofit, Marketing, Logistics, Insurance and Education. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Sacramento, United States is 490,712. Average local salaries are around $80,116, reflecting market rates.
And chose the best one! It‘s free and takes only few minutes
Found 4 matching agencies
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
ModSquad provides customer success and moderation services that offer transparency, control, and results. With its tech-centric approach, the company intelligently automates services to improve efficiency and enhance customer satisfaction. ModSquad's secure workspace powered by Cubeless ensures a safe community for customers, while its customer support services are customized to meet business goals. The company helps clients deliver satisfaction, inspire loyalty, and stay on budget. By outsourcing to ModSquad, businesses can pivot, scale up, and improve quality without trade-offs.
team of 1000+ people
15+ years of industry experience
contact for pricing
contact for pricing
TeleDirect provides a range of services to help businesses succeed. Their call center solutions offer personalized engagement and instant scalability, allowing companies to connect with customers 24 hours a day, 7 days a week. This enables businesses to build strong relationships with their clients and grow their revenue. TeleDirect's services can benefit businesses in various ways, including improved customer service, increased efficiency, and enhanced brand identity. By outsourcing call center operations to TeleDirect, companies can focus on core activities while enjoying the benefits of a professional call center. With TeleDirect, businesses can separate themselves from competitors through immediate multi-channel communication tools and expertise. This allows them to personalize their workshops and seminars with an all-in-one RSVP service, easily register and confirm attendees. The company's lead response management tools enable companies to respond quickly to leads and opportunities, helping them grow their business substantially. TeleDirect's secure software provides instant scalability and flexibility, allowing businesses to pay-as-you-go without surprise fees or flat monthly rates.
team of 101 - 250 people
60+ years of industry experience
contact for pricing
contact for pricing
No description available.
team of 2 - 10 people
7 years of industry experience
rate $100 - $150 / hr
min project budget $1k
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.