Leading agencies include Golden Goose Marketing, Insight Global, ModSquad and TeleDirect. A total of 4 Customer Service Outsourcing providers in Sacramento, United States are ready to help. They serve clients such as Sales, Legal, Energy, Creative, Clerical, Nonprofit, Marketing, Logistics, Insurance and Education. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Sacramento, United States is 490,712. Average local salaries are around $80,116, reflecting market rates.
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Found 4 matching agencies
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
ModSquad provides customer success and moderation services that offer transparency, control, and results. With its tech-centric approach, the company intelligently automates services to improve efficiency and enhance customer satisfaction. ModSquad's secure workspace powered by Cubeless ensures a safe community for customers, while its customer support services are customized to meet business goals. The company helps clients deliver satisfaction, inspire loyalty, and stay on budget. By outsourcing to ModSquad, businesses can pivot, scale up, and improve quality without trade-offs.
team of 1000+ people
15+ years of industry experience
contact for pricing
contact for pricing
TeleDirect provides a range of services to help businesses succeed. Their call center solutions offer personalized engagement and instant scalability, allowing companies to connect with customers 24 hours a day, 7 days a week. This enables businesses to build strong relationships with their clients and grow their revenue. TeleDirect's services can benefit businesses in various ways, including improved customer service, increased efficiency, and enhanced brand identity. By outsourcing call center operations to TeleDirect, companies can focus on core activities while enjoying the benefits of a professional call center. With TeleDirect, businesses can separate themselves from competitors through immediate multi-channel communication tools and expertise. This allows them to personalize their workshops and seminars with an all-in-one RSVP service, easily register and confirm attendees. The company's lead response management tools enable companies to respond quickly to leads and opportunities, helping them grow their business substantially. TeleDirect's secure software provides instant scalability and flexibility, allowing businesses to pay-as-you-go without surprise fees or flat monthly rates.
team of 101 - 250 people
60+ years of industry experience
contact for pricing
contact for pricing
No description available.
team of 2 - 10 people
7 years of industry experience
rate $100 - $150 / hr
min project budget $1k
We found 4 Customer Service Outsourcing agencies in Sacramento. Here's how to make the best choice for your project.
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Sacramento from 4 available options
Before contacting Customer Service Outsourcing agencies in Sacramento, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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