Leading agencies include liveops and Veza Reception. A total of 2 Customer Service Outsourcing providers in Scottsdale, United States are ready to help. They serve clients such as Various industries. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Scottsdale, United States is 241,361. Average local salaries are around $80,116, reflecting market rates.
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Found 2 matching agencies
Liveops provides business services, including customer service outsourcing, call center services, and sales outsourcing. These services enable companies to strengthen their brand by delivering cost-effective solutions for planned and unplanned customer experience needs. Liveops' VirtualFlex platform powers a distributed contact center that allows agents to work flexibly, providing great customer experiences. With the right talent at the right time, Liveops helps build brand loyalty and improves customer satisfaction. Companies can trust Liveops to represent their brand, ensuring excellent customer interactions.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
Veza Reception provides top-rated virtual receptionist services to businesses, ensuring they never miss a call again. Their friendly and professional staff handle incoming calls according to specific instructions, making outbound calls for appointments and reminders. This service helps businesses streamline scheduling processes, maintain focus on important tasks, and prioritize productivity. By employing Veza Reception's phone answering service, companies can create a professional image with clients, elevate customer satisfaction, and reduce costs associated with frequent interruptions. With 24/7 support, businesses can rest assured that their calls will be answered professionally, regardless of the time of day.
team of 2 - 10 people
2 years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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