Best 2 companies in Plano, United States for Customer Service Outsourcing services!

Leading agencies include Assistant Media Group and OverDrive Services. A total of 2 Customer Service Outsourcing providers in Plano, United States are ready to help. They serve clients such as Global clients, Businesses of all sizes and Companies from New York to Nairobi Kenya. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Plano, United States is 288,253. Average local salaries are around $80,116, reflecting market rates.

Average starting budget

$1,000

while min. project budget is $500

based on 2 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 2 profiles

Popular skills

Branding expertiseStunning web designData-driven servicesUnlimited monthly supportProven three-step processCreative digital marketingFlexible subscription plansMonth-to-month pricing with no long-term contract obligations

Key technical proficiencies

based on found companies

Also specialize in

Business Services (2)Customer Service Outsourcing (2)Branding (1)PR services (1)Logo design (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 2 matching agencies

OverDrive Services

Plano, United States

Customer Service Outsourcing Business Services Sales Outsourcing

OverDrive Services provides expert business process outsourcing solutions to help businesses grow and thrive. By leveraging their team of professionals, businesses can eliminate HR risk and turnover while reducing labor and training costs. OverDrive's services include customer service outsourcing, sales outsourcing, and more. These services enable businesses to focus on customer satisfaction and revenue growth, ultimately leading to increased profitability. With over two decades of experience, OverDrive has helped numerous clients save up to 45% in staff costs and achieve significant increases in profitability. By partnering with OverDrive, businesses can tap into a stable and bright team of professionals dedicated entirely to their success.

team of 2 - 10 people

20+ years of industry experience

contact for pricing

Assistant Media Group

Plano, United States

Customer Service Outsourcing Logo design PR services +14 services

This award-winning digital marketing agency brings together a team of experts to deliver innovative solutions for businesses seeking growth and success. With a focus on socially conscious practices, AMG provides a comprehensive range of services including web development, software development, business services, customer service outsourcing, and more. By combining creative digital marketing, stunning web design, and branding expertise, AMG helps clients uncover their purpose and showcase it effectively online. The agency's suite of features includes unlimited monthly support, month-to-month pricing with no long-term contract obligations, and flexible subscription plans tailored to meet the unique needs of each business. With a proven three-step process and a commitment to excellence, AMG empowers businesses to thrive in the digital age.

team of 26 - 50 people

6 years of industry experience

contact for pricing

min project budget $1k

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.