Leading agencies include Everise, Texas Call Center Solutions, LLC, Insight Global, ContactWorks and TrachMar, LLC. A total of 11 Customer Service Outsourcing providers in Austin, United States are ready to help. They serve clients such as Healthcare, Manufacturing, SaaS, Sales, Legal, Retail, Energy, EdTech, Finance and FinTech. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Austin, United States is 961,855. Average local salaries are around $80,116, reflecting market rates.
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Found 11 matching agencies
AthenaHealth provides comprehensive practice management solutions that deliver EHR, RCM, and patient engagement software and services. This integrated approach empowers clinicians to streamline clinical complexity, improve overall performance, and enhance care coordination. By leveraging cloud-based healthcare products and services, AthenaHealth helps reduce costs, improve patient outcomes, and boost efficiency and profitability. The company's suite of tools and platforms supports small practices and complex healthcare organizations, enabling them to scale as they grow. With a focus on expert consulting and support, AthenaHealth enables clients to maximize their performance and ROI.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Everise provides expert customer experience solutions to businesses, leveraging its extensive expertise in AI development, IoT development, IT services & consulting, business services, customer service outsourcing, call center services, and sales outsourcing. These services help clients streamline operations, reduce costs, improve customer satisfaction, and drive business growth.
team of 1000+ people
9 years of industry experience
contact for pricing
min project budget $250k
Info Hub Consultancy Services (ICS) is a leading medical billing service provider based out of India. The company offers business services and customer service outsourcing solutions to healthcare providers seeking efficiency and adaptability in managing medical billing operations. With the FTE Model, ICS helps clients streamline their processes, unlock smoother DME billing, and optimize ASC billing for better revenue impact. By partnering with Info Hub Consultancy Services (ICS), healthcare providers can simplify their medical billing services and focus on providing quality care to their patients.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
TransForm Solutions offers comprehensive business process management, intelligent automation, and data-rich services to drive business growth. Their expertise in customer service outsourcing, digital marketing, and business services helps companies streamline operations, accelerate growth, and optimize tedious end-to-end processes. With over two decades of experience, TransForm Solutions provides tailored solutions for industries such as EdTech, eCommerce, HealthTech, SaaS, FinTech, and others. By leveraging their knowledge and expertise, businesses can focus on customer experience, make informed decisions, and achieve operational efficiency.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
Hastings Humans has been serving businesses for over 70 years, providing personalized customer service and support. With a focus on courtesy and efficiency, they offer 24/7 live virtual receptionist services to keep customers happy and coming back. This approach has resulted in increased customer satisfaction and loyalty. Hastings Humans' team of highly-trained professionals ensures that every interaction is handled with care and attention to detail. Their comprehensive range of human and contact center services helps businesses maintain smooth operations and build a stronger, more loyal client base. Whether it's answering calls, dispatching leads, or managing orders, Hastings Humans has the expertise to help clients thrive.
team of 2 - 10 people
70+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Texas Call Center Solutions, LLC is a leading provider of call center services, specializing in business services, customer service outsourcing, social media marketing, and sales outsourcing. With over twenty-five years of experience in the marketing, sales, and management of timeshare, resort, cruise, and travel industry developments, they have developed a range of solutions to cater to diverse client needs. Their customized call center reports allow for efficient production results monitoring, while their WAV format recordings provide peace of mind for customer service and quality control. With a state-of-the-art security system and private cloud, they ensure the highest level of confidentiality and data safety. By leveraging their expertise, clients can benefit from enhanced customer engagement, improved sales performance, and increased operational efficiency.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
contact for pricing
mindStart Solutions offers high-quality customer service and support to businesses. They provide quick, around-the-clock assistance via various channels, ensuring customers receive help when needed. The company also monitors social media platforms to maintain brand credibility. Additionally, mindStart creates informative content that empowers customers to solve problems independently. Furthermore, they develop efficient systems and processes to optimize database information for better support solutions. By partnering with mindStart, businesses can optimize their support operations. This enables them to focus on core activities while ensuring excellent customer experience.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Valuecent Consultancy provides high-quality business advisory, tax & regulatory, bookkeeping and accounting outsourcing, audit & assurance services to clients looking to expand their business horizons in India and international market. The company offers one-stop solutions for offshoring accounting services, helping businesses cut costs and increase efficiency. With over 11 years of experience, Valuecent Consultancy assists government organizations, MSMEs, and businesses in adapting to new environments, increasing operational efficiencies, and maintaining compliance. The firm provides specialized, independent, and highly professional attention, designed to create growth and increase value for clients. By outsourcing accounting and bookkeeping services, businesses can reduce costs by 40% to 60%. Valuecent Consultancy is a member firm of Antea International, a leading alliance of independent firms with a strong presence in Europe and Latin America.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
TrachMar offers a comprehensive suite of services to support businesses nationwide. Their call center services provide efficient communication channels, including live voice, interactive voice, chat, and email. The company's print and mailing solutions offer flexibility and accuracy for various needs and budgets. With expertise in creative services like graphic design and UI/UX, TrachMar ensures quality consistency across projects. By integrating communication channels and providing specialized services, TrachMar enables businesses to streamline processes and deliver high-value results.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
ContactWorks provides a range of business solutions, including customer service outsourcing, call center services, and sales outsourcing. These services help businesses improve their efficiency, reduce costs, and enhance customer satisfaction. By partnering with ContactWorks, companies can benefit from increased productivity, better communication, and improved relationships with customers. With expertise in technical support and global capabilities, ContactWorks helps businesses succeed in today's competitive market.
team of 26 - 50 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $75k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Austin from 11 available options
Before contacting Customer Service Outsourcing agencies in Austin, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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