There are 1 companies in Roseville, United States offering Customer Service Outsourcing services!

Leading agencies include LEVEL 9 Virtual. A total of 1 Customer Service Outsourcing providers in Roseville, United States are ready to help. They serve clients such as Small Business. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Roseville, United States is 107,158. Average local salaries are around $80,116, reflecting market rates.

Popular skills

WebflowWordpressHighLevel

Key technical proficiencies

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Also specialize in

Graphic Design (1)Business Services (1)Call Center Services (1)Web & Software Development (1)Social Media Marketing (SMM) (1)

Complementary specialties

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Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Found 1 matching agencies

LEVEL 9 Virtual

Roseville, United States

Customer Service Outsourcing Call Center Services Web & Software Development +3 services

LEVEL 9 Virtual provides a range of services to help small businesses succeed. Their web and software development services allow for custom site designs and development from a team that delivers. The company also offers business services, customer service outsourcing, graphic design, social media marketing, call center services, and bookkeeping. By leveraging the expertise of trained virtual assistants, business owners can free up time to focus on higher-value areas and increase profits. With Level 9 Virtual's proprietary Personality and Skills Profile Match system, clients can find the perfect match for their needs. The company's virtual assistants can be used to complete projects on demand, answer live phone calls, and nurture leads through email outreach.

team of 2 - 10 people

8 years of industry experience

contact for pricing

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.