Leading agencies include TASCO Message Centers, RemSource, Gain Bargain Support, Insight Global and HiLivePro (Officense). A total of 6 Customer Service Outsourcing providers in Baltimore, United States are ready to help. They serve clients such as SAAS, Sales, Legal, Energy, Creative, Clerical, Business, Nonprofit, Marketing and Logistics. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Baltimore, United States is 585,708. Average local salaries are around $80,116, reflecting market rates.
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Found 6 matching agencies
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
A Personal Answering Service provides a comprehensive suite of telephone answering and online appointment scheduling services, designed to free up staff time and improve customer satisfaction. By outsourcing these tasks to a professional call center, businesses can enjoy streamlined operations and enhanced communication with clients. The company's highly trained agents are available 24/7 to handle calls, schedule meetings, and take orders, ensuring that every interaction is polite and efficient. With A Personal Answering Service, businesses can say goodbye to missed calls and hello to increased productivity. This affordable solution allows companies to focus on their core activities while maintaining a high level of customer service. By partnering with A Personal Answering Service, businesses can enjoy a professional call center experience that meets their unique needs.
team of 2 - 10 people
40+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
RemSource provides exceptional business services, customer service outsourcing, and call center solutions to help small businesses manage their workload efficiently. With a US-based virtual assistant office in Baltimore, MD, they offer administrative support, bookkeeping, project management, consulting, and more. By taking over back-office tasks, clients can free up valuable time to focus on generating revenue and growing their business. RemSource's team of experienced and capable professionals work remotely but are integrated into the day-to-day operations, ensuring seamless service and attention to detail. Their services cater to businesses across various industries, enabling them to achieve operational efficiencies and improve overall performance.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
min project budget $1k
TASCO Message Centers offers a range of services to meet the specific needs of each client. Their high-quality customer service is backed by friendly, well-trained operators and modern communications technology. With experience dating back to 1938, TASCO provides customized messaging, customer service, and contact center solutions for businesses and medical practices. By partnering with TASCO, clients can benefit from reliable service, efficient call routing, and personalized support.
team of 2 - 10 people
80+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
HiLivePro (Officense) provides exceptional answering services to businesses, ensuring seamless communication and efficient operations. With over 16 years of experience, they offer customized solutions tailored to each client's specific needs. Their team of professionals handles incoming calls, screens calls, and directs them to the right person or department. This enables businesses to save time, reduce costs, and focus on core activities. By outsourcing answering services to HiLivePro (Officense), companies can benefit from improved customer experience, increased productivity, and enhanced reputation. Whether it's call answering, screening, or directing calls, HiLivePro (Officense) has the expertise to meet the unique requirements of each business.
team of 2 - 10 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Gain Bargain Support provides expert business process outsourcing solutions to help businesses scale efficiently. Their services include customer service outsourcing, call center services, and more. With a team of experienced professionals, they handle complex tasks and ensure that customers receive high-quality support. By outsourcing business processes, companies can reduce costs and improve operational efficiency. Gain Bargain Support offers full back office support services, including application engineers, workflow experts, and project managers who streamline back-end processes. Their solutions help businesses focus on growing their operations while maintaining top-notch customer service.
team of 2 - 10 people
5 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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