Leading agencies include Konnektors, ND-KNOW SOLUTIONS, Open Access BPO, Onlinejobhunters and Connext. A total of 11 Customer Service Outsourcing providers in Davao City, Philippines are ready to help. They serve clients such as Technology, SaaS, Finance, Healthcare, E-commerce, Mobile Apps, Regional Bank, Media Company, Manufacturing and Global Brands. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Davao City, Philippines is 1,776,949. Average local salaries are around $3,000, reflecting market rates.
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Found 11 matching agencies
Pepper VA provides expert virtual assistant services to support businesses in maximizing their full potential. By hiring a virtual assistant, clients can free up time to focus on strategy, build close bonds with customers, and enjoy more personal time. Pepper VA's team of skilled virtual assistants is equipped to handle various tasks, including administrative duties, customer service, project management, and social media assistance. With continuous support and assistance in tools and duties, the company ensures accurate and timely completion of tasks.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
Open Access BPO provides innovative business services and solutions to drive client success. Their customer service outsourcing services help businesses establish a strong online presence, while their back office support streamlines operations and enhances efficiency. By partnering with Open Access BPO, clients can benefit from personalized customer care, tech support, content moderation, and more. This enables them to focus on core business activities and grow their market share. With a global footprint and diverse talent pool, Open Access BPO delivers operational excellence across various industries.
team of 501 - 1000 people
8 years of industry experience
contact for pricing
contact for pricing
Conectys provides customer experience and trust & safety services to companies worldwide. The company creates and strategizes with clients, helping them create scalable solutions that work exactly the same way as if they were running in-house. Conectys offers customer experience outsourcing services, CXM and omnichannel contact centers outsourcing, digital CXM projects, trust & safety outsourcing services, content moderation, data labeling & annotation, chatbots, robotic process automation, bespoke/custom AI solutions, and a proprietary CRM. These tailored solutions enable companies to scale their operations without the need for an in-house team. Conectys has 14 locations, supports over 35 languages, offers work-from-home agents, and provides 24/7 availability. The company collaborates with clients and informs product/sales decisions, providing customized pricing models, staffing models, training approaches, and more. Conectys is recognized for its expertise in contact center and customer service outsourcing, having won several awards including the Silver Stevie Award for Contact Center of the Year, Best Use of Technology in CX Stevie award, and Bronze Stevie Award for Contact Center of the year.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $250k
Fair Trade Outsourcing helps leading brands achieve their goals by providing top-notch IT staff augmentation, business services, customer service outsourcing, and sales outsourcing. With a proven track record of delivering 98% customer support resolution rates and 20% higher productivity rates than the industry average, this company empowers businesses to scale with confidence.
team of 501 - 1000 people
9 years of industry experience
contact for pricing
contact for pricing
Connext builds high-performing offshore teams to help businesses grow and thrive. With expertise in IT Staff Augmentation, Business Services, and Customer Service Outsourcing, Connext provides tailored solutions for clients seeking to expand their operations globally. By recruiting and managing top talent from the Philippines and Latin America, Connext empowers businesses to focus on their core functions while leveraging the benefits of offshore staffing. From hiring to training, management support, and quality audits, Connext delivers seamless end-to-end services to ensure successful team integration and optimal performance.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
ND-Know Solutions empowers businesses to reach their full potential. By providing a range of services, the company enables clients to streamline their operations and improve productivity. IT Staff Augmentation helps organizations supplement their teams with skilled professionals, while Business Services offer expert support for day-to-day operations. Customer Service Outsourcing ensures that customers receive exceptional support, allowing them to focus on growth. Web Design (UI/UX) and Graphic Design enhance brand presence, making it easy for businesses to establish a strong online identity. Logo design is a crucial aspect of branding, helping companies make a lasting impression. By leveraging these services, clients can increase efficiency, reduce costs, and ultimately drive business success.
team of 26 - 50 people
7 years of industry experience
contact for pricing
min project budget $1k
Telestar Communications provides a wide range of services to help businesses achieve their objectives. Their call center services cater to various industries, ensuring optimal results for each campaign. The company offers data entry, payment processing, accounting, research, and information gathering services to enhance business operations. Additionally, they provide customer service, technical support, warranty support, and help desk services to ensure client satisfaction. Telestar Communications' lead generation, cross-selling, retention, appointment setting, and election services are designed to drive sales and revenue growth.
team of 26 - 50 people
unknown
contact for pricing
min project budget $1k
FGC+ provides a range of services to support business growth, including customer service outsourcing and call center services. By partnering with FGC+, businesses can focus on scaling their operations while the company handles staffing and team management. This approach enables companies to build sustainable operations that support long-term success. With expertise in areas such as medical billing and coding, accounting and bookkeeping, and data entry, FGC+ helps clients achieve efficient and accurate handling of critical business data. The company's all-inclusive approach ensures seamless integration with businesses' existing operations, leading to exceptional results and a skilled workforce aligned with their vision.
team of 101 - 250 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
SPLACE provides a comprehensive range of business process outsourcing services, including maintenance & support, business services, customer service outsourcing, web design (UI/UX), digital marketing, call center services, sales outsourcing, and more. By outsourcing these functions to SPLACE, businesses can focus on growth without worrying about the logistics of running the company itself. With a strong team of experts, SPLACE helps clients build, connect, and expand their business by providing all necessary tools and support. This enables companies to concentrate on core competencies while ensuring seamless customer service across multiple channels.
team of 101 - 250 people
8 years of industry experience
contact for pricing
min project budget $5k
Konnektors offers a range of services designed to help businesses generate more leads and appointments. By leveraging outbound and inbound marketing channels, they can identify specific market criteria and tailor personalized email campaigns to build strong follow-ups with potential clients. This approach helps turn decision-makers' interest into confirmed appointments. The company's expertise includes customer service outsourcing, social media marketing, content marketing, email marketing, call center services, sales outsourcing, and more. By partnering with Konnektors, businesses can streamline their marketing efforts and achieve greater success.
team of 2 - 10 people
7 years of industry experience
contact for pricing
min project budget $1k
OnlineJobHunters provides a comprehensive one-stop-shop experience for businesses seeking exceptional applicants. With advanced search and matching technology, they simplify the recruitment process without traditional costs. This allows companies to attract top-tier talent efficiently and transparently. By offering customized job listings, direct communication, and interview scheduling, OnlineJobHunters streamlines hiring processes, saving time and resources. Services such as customer service outsourcing, call center services, and video marketing enable businesses to focus on growth. With expertise in search engine optimization and social media marketing, companies can expand their online presence and reach new audiences. By leveraging these technologies, businesses can build high-quality remote teams without breaking the bank.
team of 2 - 10 people
2 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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