Leading agencies include OptimumSource, XP Plus, Enshored, Fusion CX and Exton Consulting. A total of 12 Customer Service Outsourcing providers in Cebu City, Philippines are ready to help. They serve clients such as E-commerce, Tech, Sales, Gaming, Fintech, Startups, Marketing, Automotive, Testing services and Small Businesses. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Cebu City, Philippines is 964,169. Average local salaries are around $3,000, reflecting market rates.
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Found 12 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Enshored provides a range of services to help ambitious businesses scale efficiently. Their custom-built teams of elite outsourcers deliver voice-driven customer service excellence, streamlining administrative tasks and boosting productivity. By leveraging global talent, Enshored's clients can focus on driving growth without the usual growing pains. With expertise in customer service outsourcing, digital marketing, and sales outsourcing, Enshored helps businesses like Novaalab, TravelPerk, Rocksbox, Paddle, Ecovacs, Merchbar, and others succeed. By partnering with Enshored, companies can enjoy top-quality solutions, reduced overhead, and increased margins.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Outsourced provides recruitment and staffing services to businesses seeking to build high-performing teams in the Philippines. With a focus on delivering world-class talent, Outsourced helps clients save up to 75% of costs compared to hiring locally. The company's unique recruitment process ensures that only the best professionals are selected for each role. Outsourced offers full-time remote staff offshoring and dedicated offshore staffing services, catering to various industries such as business services, customer service outsourcing, digital marketing, call center services, web & software development, mobile app development, testing services, IT staff augmentation, and more. By partnering with Outsourced, businesses can scale quickly, increase efficiency, and reduce costs while accessing top talent from the Philippines.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Exton Consulting is a leading provider of comprehensive services designed to drive business growth and success. With expertise in web & software development, mobile app development, e-commerce development, big data & BI, AI development, robotic process automation, web3 / blockchain development, cloud consulting, cybersecurity & pentesting, branding, eCommerce marketing, digital strategy development, and marketing strategy, Exton Consulting enables businesses to unlock their full potential. By leveraging the latest technologies and innovative approaches, they help clients achieve greater business value in today's fast-paced AI economy. With a strong focus on customer satisfaction and long-term partnerships, Exton Consulting has established itself as a trusted partner for businesses seeking to reinvent themselves in the age of generative AI.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
contact for pricing
OptiBPO offers a range of business services to help companies achieve growth and success. By outsourcing non-core functions, businesses can free up resources to focus on core activities, drive innovation, and improve customer satisfaction. OptiBPO's services include business process offshoring, customer service outsourcing, marketing strategy, and sales outsourcing. These services can benefit clients by reducing costs, improving efficiency, and enhancing competitiveness. With a team of experienced professionals, OptiBPO helps clients plan, build, and manage dedicated teams in the Philippines, ensuring seamless transition and minimal disruption. By partnering with OptiBPO, businesses can tap into a global talent pool, improve productivity, and drive growth.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Staff Outsourcing Solutions offers a wide range of outsourcing services to help businesses maximize performance and efficiency. Their team provides expert IT staff augmentation, business services, customer service outsourcing, eCommerce marketing, call center services, and sales outsourcing solutions. By leveraging their talent pool and state-of-the-art facility in Cebu City, Philippines, clients can gain a competitive edge and improve customer experience. With a focus on customer advocacy and efficiency, Staff Outsourcing Solutions delivers customized creative solutions to meet specific business needs.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
OptimumSource provides Business Process Outsourcing (BPO) services to simplify operations for businesses. By outsourcing non-core functions, clients can reduce costs and increase efficiency. Our customer service outsourcing solutions help companies manage their customer interactions more effectively. Call center services enable businesses to handle a high volume of calls with ease. Sales outsourcing allows companies to focus on growing their business while we handle the sales process. With OptimumSource, businesses can benefit from our expertise in BPO to streamline their operations and achieve their goals.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
XP Plus is a leading provider of comprehensive outsourcing solutions to businesses seeking to optimize their financial health, boost productivity, and enhance services. With expertise in web & software development, business services, customer service outsourcing, web design (UI/UX), digital marketing, email marketing, and sales outsourcing, they help clients deliver better results and achieve higher returns. Their innovative approach to business process management empowers businesses to meet their goals and excel at meeting client needs. By leveraging superior service excellence, efficiency, operational excellence, leadership, and quality of talent, XP Plus Solutions Inc. makes the world a better place by helping businesses deliver better. The company's experience and commitment to sustainability make them an excellent partner for businesses seeking to unlock possibilities.
team of 2 - 10 people
4 years of industry experience
contact for pricing
contact for pricing
AmeeraTel is a trusted provider of business process outsourcing (BPO) services, helping companies in various industries to grow and improve their efficiency. The company offers a wide range of innovative solutions uniquely programmed to fit each business framework, including IT Services & Consulting, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By leveraging AmeeraTel's expertise, businesses can focus on growing their current operations while improving productivity, reducing costs by up to 60 percent, and enhancing quality. The company's services enable companies to outsource all their business needs, so they can focus on their core competencies. With a focus on customer satisfaction and communication, AmeeraTel provides a friendly environment for businesses to thrive.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $5k
Sophi Outsourcing provides tailored outsourcing solutions to businesses of all sizes, helping them streamline operations, cut costs, and drive growth. By leveraging the company's skilled and cost-effective labor, businesses can focus on core competencies and achieve long-term competitiveness in the dynamic marketplace. With advanced recruitment strategies, businesses can access top-tier talent tailored to their needs. This allows companies to improve customer satisfaction, enhance online presence, and optimize processes for sustained success. The outsourcing services provided by Sophi Outsourcing include business services, customer service outsourcing, social media marketing, call center services, and more. These services help entrepreneurs from ideation to execution, guiding them to launchpad for startup success.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Transforming businesses by providing high-quality call center services and solutions. IT Services & Consulting, Business Services, Customer Service Outsourcing, Call Center Services, Sales Outsourcing are some of the key offerings that can help businesses grow faster. With Prospects DM, clients can enjoy reliable services that enhance their relationships with individual consumers and businesses. The company provides onshore and offshore call center needs and services, leveraging technology to create a quality experience for customers. By partnering with Prospects DM, businesses can focus on achieving their goals while the company handles every aspect of their call center needs.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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