Hire 2 companies in Mandaue, Philippines for Customer Service Outsourcing services!

Leading agencies include Booth & Partners and Contact Center Solutions PH. A total of 2 Customer Service Outsourcing providers in Mandaue, Philippines are ready to help. They serve clients such as Global Businesses and Varies not specified. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Mandaue, Philippines is 364,116. Average local salaries are around $3,000, reflecting market rates.

Average starting budget
$3,000
while min. project budget is $500
based on 2 profiles
Average hourly rate
$13
and starting from $10 / hr
based on 2 profiles
Popular skills
Intel Duo Core processorsDedicated backup providersProject management softwareGenerators for power supplyLatest computers and UPS systemsWestern-educated, college-graduate agents
Key technical proficiencies
based on found companies
Also specialize in
Business Services (2)Customer Service Outsourcing (2)Sales Outsourcing (1)Digital Marketing (1)Maintenance & Support (1)
Complementary specialties
validated by client feedback
Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

B
Makati, Philippines

Specializing in Business Services, Customer Service Outsourcing, and Call Center Services, Booth & Partners empowers businesses to scale efficiently. By leveraging the expertise of remote professionals from the Philippines and Colombia, clients can focus on growth, innovation, and success. With tailored outsourcing solutions, Booth & Partners enables companies to build high-performing teams that drive results. From all over the world, businesses partner with Booth & Partners to overcome challenges and achieve their goals.

team of 101 - 250 people

10+ years of industry experience

contact for pricing

min project budget $1k

C
Mandaue, Philippines

Contact Center Solutions PH provides a range of services to support businesses, including e-commerce development, IT staff augmentation, maintenance & support, business services, customer service outsourcing, digital marketing, search engine optimization (SEO), social media marketing (SMM), and sales outsourcing. These services are designed to help businesses improve their online presence and operations, ensuring they can focus on growth and innovation. By partnering with Contact Center Solutions PH, businesses can benefit from expert staff management, including phone systems, computers, office space, and staff training. The company's team also provides benefits and opportunities for personal growth, creating a great workplace environment that fosters quality work.

team of 26 - 50 people

3 years of industry experience

contact for pricing

min project budget $5k

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Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

  • What specific customer service channels do they support?
  • How do they ensure quality control and train their agents?
  • Can they integrate seamlessly with your existing technologies and workflows?
  • What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.

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