Compare 2 companies in Muntinlupa, Philippines offering Customer Service Outsourcing services!

Leading agencies include Firstsource Solutions and Outsourced. A total of 2 Customer Service Outsourcing providers in Muntinlupa, Philippines are ready to help. They serve clients such as FinTech, Health Plans, Life Sciences, Private Equity, Testing services, Health Insurance, Digital marketing, Business services, Healthcare Providers and Education Technology. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Muntinlupa, Philippines is 543,445. Average local salaries are around $3,000, reflecting market rates.

Average starting budget

$100,000

while min. project budget is $500

based on 2 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 2 profiles

Popular skills

AIAutomationMachine LearningDigital TransformationRemote workforce solutionsWorld-class talent managementCost-effective outsourcing strategyPhilippines-based recruitment and staffing services

Key technical proficiencies

based on found companies

Also specialize in

Business Services (2)Call Center Services (2)Customer Service Outsourcing (2)Big Data & BI (1)Testing Services (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

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Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 2 matching agencies

Firstsource Solutions

London, United Kingdom

Customer Service Outsourcing Business Services Big Data & BI +1 service

Firstsource Solutions is a digital-forward, people-first business process solutions company that helps businesses achieve more by combining the latest technologies, human capabilities, and industry expertise. They provide a range of services including Big Data & BI, Business Services, Customer Service Outsourcing, Call Center Services, which enable clients to create powerful customer experiences and drive revenue growth. By leveraging AI and machine learning, they help companies transform their operations, improve efficiency, and reduce costs. With a strong focus on innovation and customer satisfaction, Firstsource Solutions is trusted by global brands, niche players, and start-ups to fuel their digital transformation.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

min project budget $100k

Outsourced

Quezon City, Philippines

Customer Service Outsourcing IT Staff Augmentation Software Development +6 services

Outsourced provides recruitment and staffing services to businesses seeking to build high-performing teams in the Philippines. With a focus on delivering world-class talent, Outsourced helps clients save up to 75% of costs compared to hiring locally. The company's unique recruitment process ensures that only the best professionals are selected for each role. Outsourced offers full-time remote staff offshoring and dedicated offshore staffing services, catering to various industries such as business services, customer service outsourcing, digital marketing, call center services, web & software development, mobile app development, testing services, IT staff augmentation, and more. By partnering with Outsourced, businesses can scale quickly, increase efficiency, and reduce costs while accessing top talent from the Philippines.

team of 501 - 1000 people

10+ years of industry experience

contact for pricing

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.