Leading agencies include Liveware Labs, Visaya Knowledge Process Outsourcing Corporation, Integreon, Infinit-O Global and Omada One. A total of 16 Customer Service Outsourcing providers in Makati, Philippines are ready to help. They serve clients such as Healthcare, E-commerce, Technology, Finance, Real Estate, B2B, SaaS, Travel, Malaysia and Singapore. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Makati, Philippines is 582,602. Average local salaries are around $3,000, reflecting market rates.
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Found 16 matching agencies
Loop Contact Solutions helps businesses optimize their supply chains by providing modern audit and pay services. Their solutions enable efficient payment processing, reducing the risk of non-payment and associated costs. By leveraging cutting-edge technologies, Loop Contact Solutions ensures seamless payment transactions, allowing companies to focus on growth and development. The company's customer service outsourcing services provide 24/7 support, ensuring timely resolutions and enhanced customer satisfaction. With its business services, Loop Contact Solutions empowers businesses to streamline their operations, improve profitability, and drive success. Its call center services offer personalized support, while sales outsourcing enables companies to reach new customers and expand their market share.
team of 26 - 50 people
9 years of industry experience
contact for pricing
min project budget $5k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
VXI Global Solutions Inc. provides world-class customer service solutions to top brands. By leveraging premium talent, custom-built technology, and comprehensive BPO & IT support, businesses can boost customer satisfaction, increase operational efficiency, reduce cost without compromising quality, turn clients into advocates, and provide seamless customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $25k
Specializing in Business Services, Customer Service Outsourcing, and Call Center Services, Booth & Partners empowers businesses to scale efficiently. By leveraging the expertise of remote professionals from the Philippines and Colombia, clients can focus on growth, innovation, and success. With tailored outsourcing solutions, Booth & Partners enables companies to build high-performing teams that drive results. From all over the world, businesses partner with Booth & Partners to overcome challenges and achieve their goals.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
SuperStaff provides a range of outsourcing services to help businesses grow and succeed. The company offers customized call center solutions, customer service outsourcing, and back-office support to help clients improve efficiency and reduce costs. By outsourcing repetitive tasks, businesses can focus on their core competencies and increase productivity. SuperStaff's team of experienced professionals is dedicated to delivering high-quality services that meet the unique needs of each client. With a strong presence in the Philippines and Colombia, SuperStaff is well-equipped to handle global business operations. The company's scalable processes and transparent approach make it an ideal partner for businesses of all sizes.
team of 101 - 250 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $10k
Open Access BPO provides innovative business services and solutions to drive client success. Their customer service outsourcing services help businesses establish a strong online presence, while their back office support streamlines operations and enhances efficiency. By partnering with Open Access BPO, clients can benefit from personalized customer care, tech support, content moderation, and more. This enables them to focus on core business activities and grow their market share. With a global footprint and diverse talent pool, Open Access BPO delivers operational excellence across various industries.
team of 501 - 1000 people
8 years of industry experience
contact for pricing
contact for pricing
MCVO Talent Outsourcing Services delivers tailored business process outsourcing solutions to small and medium-sized enterprises, providing cost-effective efficiency and top-notch quality. Their services encompass a wide range of offerings, including web & software development, digital marketing, customer service outsourcing, and more. By leveraging the expertise of skilled professionals in the Philippines, businesses can reduce labor costs, increase productivity, and focus on growth. With a streamlined 3-step process, clients can easily onboard outsourced staff, minimizing hassle and maximizing benefits. From bookkeeping to video editing, MCVO Talent Outsourcing Services offers customized solutions that cater to each client's unique requirements.
team of 26 - 50 people
8 years of industry experience
contact for pricing
min project budget $1k
A leading business process optimization company, Infinit-O Global creates endless opportunities by redefining agile culture and innovation. With 18 years of experience in strategic business process optimization, they partner with fast-growing companies in Investment Management, Healthcare, and Technology to deliver data-driven solutions and provide a strategic advantage. Their services include project management, customer service outsourcing, call center services, and sales outsourcing, which help clients boost growth by future-proofing their success.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
Telestar Communications provides a wide range of services to help businesses achieve their objectives. Their call center services cater to various industries, ensuring optimal results for each campaign. The company offers data entry, payment processing, accounting, research, and information gathering services to enhance business operations. Additionally, they provide customer service, technical support, warranty support, and help desk services to ensure client satisfaction. Telestar Communications' lead generation, cross-selling, retention, appointment setting, and election services are designed to drive sales and revenue growth.
team of 26 - 50 people
unknown
contact for pricing
min project budget $1k
This leading outsourcing company specializes in providing tailored tech services to help businesses overcome operational inefficiencies. With a strong focus on customer service outsourcing, digital marketing, and market research, One Outsource helps clients streamline talent acquisition, increase brand visibility, and automate processes. By leveraging cutting-edge technologies, the company enables businesses to stay ahead of their competitors. Whether it's sourcing, onboarding, or creating customized software solutions, One Outsource provides comprehensive support to help businesses thrive.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Omada One provides business services that help companies achieve their goals. By outsourcing non-core functions, businesses can reduce costs and improve efficiency. Omada One's contact centre solutions are designed to build, empower, and improve back-office teams, ensuring they have the right mix of skills and deliver amazing end-to-end service. With over 30 years of experience, Omada One creates teams and agents of the future. The company offers sustainable contact centre solutions that help businesses grow and succeed. Whether it's building internal capability or making the most of external expertise, Omada One is here to help. By providing hands-on training and consultation, Omada One sets up teams for success. Additionally, the company offers expert outsourcing and management services to improve output immediately.
team of 101 - 250 people
5 years of industry experience
contact for pricing
min project budget $5k
Visaya Knowledge Process Outsourcing Corporation is a Filipino firm dedicated to delivering top-tier service, blending innovation and quality with the cultural essence of 'malasakit' to foster lasting client relationships. The company provides business services and customer service outsourcing, enabling clients to thrive in a supportive environment. By combining global best practices with local insights, Visaya KPO drives innovation with clear intent and meticulous execution. This results in tailored solutions that fuel business growth. With 24/7 availability for end-customers, the company fosters lasting relationships through empathetic customer experiences. Founded in 2007, Visaya KPO is committed to excellence.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $25k
PremiumHelp provides a range of virtual assistant services to support businesses in achieving their goals. With over 10 years of experience, the company offers expert graphic designers, web developers, social media management, transcription, translation, subtitles and closed captioning, data entry, content writing, real estate support, digital marketing, and customer support. These services help businesses save time and money, improve productivity, and expand their reach to a wider audience.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Staffwiz LLC provides a comprehensive range of services to help businesses thrive. The company's IT staff augmentation services enable clients to access skilled and experienced professionals on-demand, allowing them to focus on core operations. Business services, customer service outsourcing, call center services, sales outsourcing, and more are available to support various business needs. By partnering with Staffwiz LLC, businesses can improve productivity, reduce costs, and enhance their overall competitiveness. The company's services benefit clients by providing flexible staffing solutions, increased efficiency, and improved customer satisfaction.
team of 2 - 10 people
4 years of industry experience
contact for pricing
min project budget $1k
At Liveware Labs, we help businesses improve their bottom line and increase efficiencies by outsourcing to the Philippines. Our team of experts analyze your needs thoroughly and match premium outsourcing solutions through our delivery centers globally based on our analysis. We combine business knowledge and years of experience to drive business value and growth. With a focus on customer satisfaction, we deliver high-quality services that meet or exceed client expectations. Our goal is to provide cost-effective solutions that help businesses succeed in today's competitive market.
team of 26 - 50 people
7 years of industry experience
rate $25 - $50 / hr
min project budget $1k
Quinn Data Facilities, Inc offers a wide range of services to help businesses succeed. With over 14 years of experience in the industry, they provide top-notch web & software development, business services, customer service outsourcing, graphic design, call center services, and sales outsourcing solutions. These services enable companies to streamline their operations, improve efficiency, and enhance customer satisfaction. By leveraging cutting-edge technologies such as data analytics and artificial intelligence, Quinn Data Facilities, Inc helps clients make informed decisions and drive growth. Their expertise extends across various industries, including healthcare, finance, and e-commerce. With a strong focus on innovation and customer satisfaction, Quinn Data Facilities, Inc is the go-to partner for businesses seeking reliable and effective solutions.
team of 26 - 50 people
15+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Makati from 16 available options
Before contacting Customer Service Outsourcing agencies in Makati, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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