Leading agencies include Call2Dial Inc and TDCX. A total of 2 Customer Service Outsourcing providers in Pavia, Philippines are ready to help. They serve clients such as Tech, Gaming, Fintech and E-commerce. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Pavia, Philippines is 70,388. Average local salaries are around $3,000, reflecting market rates.
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TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Call2Dial Inc provides a range of business services to help companies succeed in today's fast-paced market. Their customer service outsourcing services enable businesses to provide exceptional support to their customers, while their direct marketing and call center services help increase sales and revenue. By leveraging the expertise of Call2Dial Inc, businesses can improve customer satisfaction, reduce costs, and gain a competitive edge. With years of experience in the industry, Call2Dial Inc has developed a unique approach that combines human touch with technology to deliver results-driven solutions.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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