Leading agencies include Axiem Corp., Eastvantage and Magellan Solutions Outsourcing Inc. A total of 3 Customer Service Outsourcing providers in Mandaluyong, Philippines are ready to help. They serve clients such as US, UK, Small to large businesses, Business-to-Consumer (B2C) and Business-to-Business (B2B). Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Mandaluyong, Philippines is 425,758. Average local salaries are around $3,000, reflecting market rates.
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Found 3 matching agencies
Magellan Solutions Outsourcing Inc is a leading provider of outsourced call center services, leveraging its expertise in big data analytics and business intelligence to deliver exceptional customer experience. By harnessing the power of AI-powered chatbots, speech recognition technology, and advanced data analytics, Magellan helps businesses streamline their operations, enhance customer satisfaction, and drive growth. With a focus on delivering tailored solutions for small and medium-sized enterprises (SMEs), Magellan's services encompass inbound call center outsourcing, customer service outsourcing, telemarketing, lead generation, appointment setting, and more. By partnering with Magellan Solutions Outsourcing Inc, businesses can unlock significant benefits, including improved customer engagement, increased sales conversions, and enhanced operational efficiency.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $10k
Eastvantage provides a range of services to help businesses navigate the complexities of the ever-changing business landscape. Their managed services partner offers expertise in software development, AI development, IT services & consulting, cybersecurity & pentesting, and more. By leveraging their solutions, clients can streamline operations, reduce costs, and enhance their overall performance. With a focus on operational excellence, Eastvantage helps businesses unlock their full potential and achieve success. The company's commitment to innovation and customer satisfaction has earned them prestigious certifications like the Great Place to Work certification and HR Excellence Awards.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Axiem Corp. provides a range of services to help businesses reduce costs and increase productivity. Their offshore outsourcing solutions include customer service, call center services, sales outsourcing, business process outsourcing, data entry, accounting, and information technology services. By leveraging the strengths of their Filipino workforce, Axiem helps clients enhance their performance, improve website speed and performance, and gain a competitive advantage in the market. With expertise in BPO and IT services, Axiem enables businesses to focus on their core goals and drive growth through efficient operations.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
We found 3 Customer Service Outsourcing agencies in Mandaluyong. Here's how to make the best choice for your project.
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Mandaluyong from 3 available options
Before contacting Customer Service Outsourcing agencies in Mandaluyong, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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