Leading agencies include OptimumSource, iSuporta Outsourcing, Allied Fusion Services, Incorporated, SupportSave and Enshored. A total of 14 Call Center Services providers in Cebu City, Philippines are ready to help. They serve clients such as E-commerce, Telecom, Finance, USA, Tech, I.T., DRTV, BFSI, Retail and Global. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Cebu City, Philippines is 964,169. Average local salaries are around $3,000, reflecting market rates.
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Found 14 matching agencies
TDCX is a leading provider of business process outsourcing (BPO) services in customer experience. The company offers a range of services, including business services, customer service outsourcing, call center services, and sales outsourcing. These services enable clients to scale faster, perform better, and go further. TDCX combines cutting-edge technology with human intelligence to help clients surpass their customer experience goals. With expertise in digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel, the company is a trusted partner for high-growth, new economy companies. By leveraging Asia's growth potential, clients can achieve greater efficiency, productivity, and profitability. TDCX's innovative approach to customer experience solutions has made it a renowned outsourced services provider of digital customer experience solutions.
team of 1000+ people
30+ years of industry experience
contact for pricing
min project budget $100k
Enshored provides a range of services to help ambitious businesses scale efficiently. Their custom-built teams of elite outsourcers deliver voice-driven customer service excellence, streamlining administrative tasks and boosting productivity. By leveraging global talent, Enshored's clients can focus on driving growth without the usual growing pains. With expertise in customer service outsourcing, digital marketing, and sales outsourcing, Enshored helps businesses like Novaalab, TravelPerk, Rocksbox, Paddle, Ecovacs, Merchbar, and others succeed. By partnering with Enshored, companies can enjoy top-quality solutions, reduced overhead, and increased margins.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
Fusion CX delivers a peerless customer experience by combining innovative technology with human connect. They cater to various customer engagement solution outsourcing needs, providing business services such as BPM solutions that guarantee superior CX management. Their inbound and outbound services ensure the best-in-class service delivery across all communication channels in over 40 languages, building a strong connection between customers and businesses. With their premium BPM solutions, they bridge the gap between business goals and customer expectations, fostering brand loyalty and reputation. By leveraging their global presence and 14K+ local talents, Fusion CX accelerates growth for its clients. They power human connect to deliver exceptional customer experiences.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $10k
Emapta provides premium outsourcing services, offering expertly sourced talent that aligns with operational standards, brand, and culture. Their customized staffing solutions cater to clients' needs, from filling one position to staffing entire organizations. With a global workforce from the world's most talent-rich hubs, Emapta helps companies expand their minds and perspective on what they can achieve. Their services include IT staff augmentation, business services, call center services, and access to skilled resources across industries.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Outsourced provides recruitment and staffing services to businesses seeking to build high-performing teams in the Philippines. With a focus on delivering world-class talent, Outsourced helps clients save up to 75% of costs compared to hiring locally. The company's unique recruitment process ensures that only the best professionals are selected for each role. Outsourced offers full-time remote staff offshoring and dedicated offshore staffing services, catering to various industries such as business services, customer service outsourcing, digital marketing, call center services, web & software development, mobile app development, testing services, IT staff augmentation, and more. By partnering with Outsourced, businesses can scale quickly, increase efficiency, and reduce costs while accessing top talent from the Philippines.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
Allied Fusion Services, Incorporated is a leading provider of business process outsourcing solutions that empower companies to scale efficiently. By leveraging cutting-edge technologies and expert professionals, Allied Fusion helps clients optimize their sales and marketing funnels, enhance customer engagement, and streamline operational processes. This results in improved productivity, increased revenue, and enhanced competitiveness. With over 13 years of experience, Allied Fusion has established itself as a trusted partner for mid-sized to large enterprises across various industries, including e-commerce, finance, and more.
team of 26 - 50 people
15+ years of industry experience
contact for pricing
min project budget $1k
Staff Outsourcing Solutions offers a wide range of outsourcing services to help businesses maximize performance and efficiency. Their team provides expert IT staff augmentation, business services, customer service outsourcing, eCommerce marketing, call center services, and sales outsourcing solutions. By leveraging their talent pool and state-of-the-art facility in Cebu City, Philippines, clients can gain a competitive edge and improve customer experience. With a focus on customer advocacy and efficiency, Staff Outsourcing Solutions delivers customized creative solutions to meet specific business needs.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
OptimumSource provides Business Process Outsourcing (BPO) services to simplify operations for businesses. By outsourcing non-core functions, clients can reduce costs and increase efficiency. Our customer service outsourcing solutions help companies manage their customer interactions more effectively. Call center services enable businesses to handle a high volume of calls with ease. Sales outsourcing allows companies to focus on growing their business while we handle the sales process. With OptimumSource, businesses can benefit from our expertise in BPO to streamline their operations and achieve their goals.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
AmeeraTel is a trusted provider of business process outsourcing (BPO) services, helping companies in various industries to grow and improve their efficiency. The company offers a wide range of innovative solutions uniquely programmed to fit each business framework, including IT Services & Consulting, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By leveraging AmeeraTel's expertise, businesses can focus on growing their current operations while improving productivity, reducing costs by up to 60 percent, and enhancing quality. The company's services enable companies to outsource all their business needs, so they can focus on their core competencies. With a focus on customer satisfaction and communication, AmeeraTel provides a friendly environment for businesses to thrive.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $5k
SupportSave provides a range of services to help businesses improve their customer service and scale their operations. Their inbound and outbound call center services are designed to cater to the needs of small businesses, providing them with a high level of customer support and efficiency. With SupportSave, businesses can unlock the full potential of their brand, drive sales and improve customer outreach through telemarketing. The company's 24/7 availability and multi-channel support ensure seamless communication between customers and businesses. SupportSave's expert solutions for order processing, help desk support, and answering services also add value to businesses looking to streamline their operations. By outsourcing customer services to SupportSave, businesses can take control of their CX and CSAT, improve their brand reputation, and drive growth.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Sophi Outsourcing provides tailored outsourcing solutions to businesses of all sizes, helping them streamline operations, cut costs, and drive growth. By leveraging the company's skilled and cost-effective labor, businesses can focus on core competencies and achieve long-term competitiveness in the dynamic marketplace. With advanced recruitment strategies, businesses can access top-tier talent tailored to their needs. This allows companies to improve customer satisfaction, enhance online presence, and optimize processes for sustained success. The outsourcing services provided by Sophi Outsourcing include business services, customer service outsourcing, social media marketing, call center services, and more. These services help entrepreneurs from ideation to execution, guiding them to launchpad for startup success.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
iSuporta Outsourcing provides innovative remote staffing and outsource solutions to businesses, enabling them to expand their operations without the need for a physical presence. With expertise in web and software development, testing services, IT staff augmentation, business services, digital marketing, SEO, SMM, content marketing, email marketing, call center services, affiliate marketing, and more, iSuporta Outsourcing helps clients achieve their goals by providing talented individuals tailored to their operational needs. The company offers full control of staff, tasks, and KPIs, along with supervision, office support, HR, legal, and team assistance. This turnkey solution allows businesses to scale quickly and cost-effectively. iSuporta Outsourcing's managed remote operations ensure the highest quality of operations, while its fail-safe infrastructure and Results Coach provide an additional layer of support.
team of 101 - 250 people
8 years of industry experience
contact for pricing
min project budget $5k
Transforming businesses by providing high-quality call center services and solutions. IT Services & Consulting, Business Services, Customer Service Outsourcing, Call Center Services, Sales Outsourcing are some of the key offerings that can help businesses grow faster. With Prospects DM, clients can enjoy reliable services that enhance their relationships with individual consumers and businesses. The company provides onshore and offshore call center needs and services, leveraging technology to create a quality experience for customers. By partnering with Prospects DM, businesses can focus on achieving their goals while the company handles every aspect of their call center needs.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Tele-net Corporation delivers business services and call center solutions that help businesses achieve their objectives. By providing a human touch, the company increases FCR ratings and revenue for its clients. With over 20 years of experience, Tele-net sets a new standard in customer service. Its goal is to understand customer needs and opinions, delivering personalized solutions and creating value through customer retention.
team of 101 - 250 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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