Explore 5 companies in Pasay, Philippines providing Call Center Services services!

Leading agencies include Webhelp, TSA Group, MicroSourcing, ePerformax Contacts Center and BPO and Customer Umbrella. A total of 5 Call Center Services providers in Pasay, Philippines are ready to help. They serve clients such as Retail, B2C, B2B, Gaming, Fintech, Finance, Fashion, Tech Firm, Ecommerce and Technology. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Pasay, Philippines is 416,522. Average local salaries are around $3,000, reflecting market rates.

Average starting budget
$125,500
while min. project budget is $500
based on 5 profiles
Average hourly rate
$25
and starting from $10 / hr
based on 5 profiles
Popular skills
Cloud PlatformMachine TranslationArtificial Intelligence
Key technical proficiencies
based on found companies
Also specialize in
Business Services (5)Call Center Services (5)Customer Service Outsourcing (4)Sales Outsourcing (3)Software Development (2)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 5 matching agencies

W
Paris, France

Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.

team of 1000+ people

20+ years of industry experience

contact for pricing

contact for pricing

M
Taguig, Philippines

MicroSourcing offers a comprehensive suite of business services, including customer service outsourcing and call center services. By partnering with MicroSourcing, businesses can significantly reduce costs while maintaining complete operational control. The company's experienced team provides tailored solutions to meet the unique needs of each client, ensuring seamless integration into their existing operations. With 13 locations in purpose-built hubs across the Philippines, MicroSourcing offers unparalleled access to a wider talent pool and cutting-edge infrastructure. This enables businesses to achieve unparalleled growth while maintaining complete control over their teams.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

T
Kambalda West, Australia

TSA Group is a leading customer experience solutions provider in Australia, offering a range of services to help businesses connect with their customers. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, which can benefit clients by providing them with personalized and blended omnichannel experiences. By utilizing the latest cx technology innovations, TSA Group designs, builds, and deploys cloud-based customer engagement solutions that deliver exceptional results. With their local expertise and team of experienced professionals, TSA Group helps organizations engage with their customers in authentic and meaningful ways. This approach enables businesses to improve their overall customer experience and increase customer satisfaction. As a leading Australian call centre outsourcing provider, TSA Group considers itself an extension of its partners' businesses, providing end-to-end care, acquisition, sales, back office, and collections services. Additionally, TSA Group is proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral.

team of 501 - 1000 people

20+ years of industry experience

rate $25 - $50 / hr

min project budget $250k

ePerformax is a premier provider of Business Services and Call Center Services that empowers Fortune 1000 companies to deliver world-class customer experience. With over 18 years of expertise, they offer innovative solutions that drive business growth, increase customer satisfaction, and reduce operational costs. Their cutting-edge technology, rigorous training programs, and exceptional teamwork enable clients to achieve their goals while maintaining a high level of service quality. By partnering with ePerformax, businesses can unlock new levels of innovation, efficiency, and profitability.

team of 501 - 1000 people

20+ years of industry experience

contact for pricing

contact for pricing

C
Varna, Bulgaria

Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.

team of 101 - 250 people

4 years of industry experience

contact for pricing

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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