Leading companies include Webhelp, TSA Group, MicroSourcing, ePerformax Contacts Center and BPO and Customer Umbrella. A total of 5 Call Center Services providers in Pasay, Philippines are ready to help. They serve clients such as Retail, B2C, B2B, Gaming, Fintech, Finance, Fashion, Tech Firm, Ecommerce and Technology. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Pasay, Philippines is 416,522. Average local salaries are around $3,000, reflecting market rates.
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
MicroSourcing offers a comprehensive suite of business services, including customer service outsourcing and call center services. By partnering with MicroSourcing, businesses can significantly reduce costs while maintaining complete operational control. The company's experienced team provides tailored solutions to meet the unique needs of each client, ensuring seamless integration into their existing operations. With 13 locations in purpose-built hubs across the Philippines, MicroSourcing offers unparalleled access to a wider talent pool and cutting-edge infrastructure. This enables businesses to achieve unparalleled growth while maintaining complete control over their teams.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
TSA Group is a leading customer experience solutions provider in Australia, offering a range of services to help businesses connect with their customers. Their services include business services, customer service outsourcing, call center services, and sales outsourcing, which can benefit clients by providing them with personalized and blended omnichannel experiences. By utilizing the latest cx technology innovations, TSA Group designs, builds, and deploys cloud-based customer engagement solutions that deliver exceptional results. With their local expertise and team of experienced professionals, TSA Group helps organizations engage with their customers in authentic and meaningful ways. This approach enables businesses to improve their overall customer experience and increase customer satisfaction. As a leading Australian call centre outsourcing provider, TSA Group considers itself an extension of its partners' businesses, providing end-to-end care, acquisition, sales, back office, and collections services. Additionally, TSA Group is proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral.
team of 501 - 1000 people
20+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
ePerformax is a premier provider of Business Services and Call Center Services that empowers Fortune 1000 companies to deliver world-class customer experience. With over 18 years of expertise, they offer innovative solutions that drive business growth, increase customer satisfaction, and reduce operational costs. Their cutting-edge technology, rigorous training programs, and exceptional teamwork enable clients to achieve their goals while maintaining a high level of service quality. By partnering with ePerformax, businesses can unlock new levels of innovation, efficiency, and profitability.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Customer Umbrella provides a range of services to help businesses improve their operational efficiency and customer satisfaction. With a focus on scalability, flexibility, and expertise, the company offers custom solutions for web & software development, mobile app development, testing services, business services, customer service outsourcing, call center services, sales outsourcing, and more. By partnering with Customer Umbrella, businesses can increase revenue, retention, loyalty, and brand perception, while focusing on growth and developing their brand. The company's agents are at least bilingual and professional in English + second language, and all of them have received quality assurance and customer success management training.
team of 101 - 250 people
4 years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Pasay from 5 available options
Before contacting Call Center Services agencies in Pasay, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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