Spotlight on 3 companies in Manila, Philippines providing Call Center Services services!

Leading agencies include Aidey, Yugorithm and Regalix, Inc.. A total of 3 Call Center Services providers in Manila, Philippines are ready to help. They serve clients such as Retail, Finance, Start-ups, Technology, Healthcare, E-commerce, Manufacturing and SaaS companies. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Manila, Philippines is 1,846,513. Average local salaries are around $3,000, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 3 profiles
Average hourly rate
$21
and starting from $10 / hr
based on 3 profiles
Also specialize in
Business Services (3)Call Center Services (3)Social Media Marketing (SMM) (2)Customer Service Outsourcing (2)Branding (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
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Found 3 matching agencies

R
San Mateo, United States

Regalix is a leading provider of end-to-end revenue acceleration and sales solutions. By enabling the world's top brands to scale up their marketing, sales, and success operations, Regalix helps businesses unlock predictable growth and maximize revenue potential. With expertise in customer life cycle strategy, innovation, design, and technology capabilities, Regalix delivers exceptional results for clients. The company offers a range of services, including web & software development, maintenance & support, business services, customer service outsourcing, and digital marketing. By leveraging Regalix's RevOps methodology, businesses can shape new workflows, break down silos, and pave the way for collaboration. With best-in-class predictive insights and guidance, Regalix empowers teams to improve product adoption, reduce customer churn, and drive desired business outcomes.

team of 501 - 1000 people

20+ years of industry experience

rate $25 - $50 / hr

min project budget $1k

A
Manila, Philippines

Aidey offers exceptional customer support services, tailored to meet the unique needs of businesses like yours. With a profound understanding of the local and global start-up ecosystem, Aidey provides premium customer support for start-ups, e-commerce, and SaaS companies from various industries and sizes. Their expert team offers 24/7/365 scalable customer support, including phone, chat, and email support, in any required time-zone, shared and dedicated teams, and with native English-speaking support representatives. Aidey's services help businesses scale up effectively, improve customer satisfaction rates, and increase revenue. With over seven years of experience in providing premium customer support, Aidey is a trusted partner for companies looking to enhance their customer service capabilities.

team of 2 - 10 people

10+ years of industry experience

contact for pricing

min project budget $1k

Y
Manila, Philippines

Yugorithm provides world-class virtual assistant services to businesses, enabling them to maximize their objectives. With a team of experienced professionals, Yugorithm offers affordable and flexible solutions for business management, social media marketing, and customer support. This allows businesses to focus on core activities while leveraging the expertise of dedicated virtual assistants.

team of 2 - 10 people

4 years of industry experience

contact for pricing

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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