Leading agencies include PrimeOutsourcing Inc., Axiem Corp., CSP, Eastvantage and Emapta. A total of 6 Call Center Services providers in Mandaluyong, Philippines are ready to help. They serve clients such as US, UK, Global, Finance, Technology, Small to large businesses, Business-to-Consumer (B2C), Business-to-Business (B2B) and Various countries and industries. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Mandaluyong, Philippines is 425,758. Average local salaries are around $3,000, reflecting market rates.
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Found 6 matching agencies
Magellan Solutions Outsourcing Inc is a leading provider of outsourced call center services, leveraging its expertise in big data analytics and business intelligence to deliver exceptional customer experience. By harnessing the power of AI-powered chatbots, speech recognition technology, and advanced data analytics, Magellan helps businesses streamline their operations, enhance customer satisfaction, and drive growth. With a focus on delivering tailored solutions for small and medium-sized enterprises (SMEs), Magellan's services encompass inbound call center outsourcing, customer service outsourcing, telemarketing, lead generation, appointment setting, and more. By partnering with Magellan Solutions Outsourcing Inc, businesses can unlock significant benefits, including improved customer engagement, increased sales conversions, and enhanced operational efficiency.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $10k
Emapta provides premium outsourcing services, offering expertly sourced talent that aligns with operational standards, brand, and culture. Their customized staffing solutions cater to clients' needs, from filling one position to staffing entire organizations. With a global workforce from the world's most talent-rich hubs, Emapta helps companies expand their minds and perspective on what they can achieve. Their services include IT staff augmentation, business services, call center services, and access to skilled resources across industries.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Eastvantage provides a range of services to help businesses navigate the complexities of the ever-changing business landscape. Their managed services partner offers expertise in software development, AI development, IT services & consulting, cybersecurity & pentesting, and more. By leveraging their solutions, clients can streamline operations, reduce costs, and enhance their overall performance. With a focus on operational excellence, Eastvantage helps businesses unlock their full potential and achieve success. The company's commitment to innovation and customer satisfaction has earned them prestigious certifications like the Great Place to Work certification and HR Excellence Awards.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
PrimeOutsourcing Inc. offers a comprehensive range of services to help businesses expand their workforce and improve efficiency. Their web and software development services enable companies to deliver high-quality outputs, while their graphic design capabilities create visually appealing digital assets. The company's call center services provide 24/7 support for customers, ensuring timely assistance and resolving issues efficiently. PrimeOutsourcing Inc.'s seat leasing solutions allow businesses to scale their operations without incurring significant costs. By outsourcing non-core functions, companies can focus on core operations and boost productivity. The company's virtual captive services enable clients to establish offshore operations with complete control, while their project outsourcing model provides a flexible solution for delivering desired outputs.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
Axiem Corp. provides a range of services to help businesses reduce costs and increase productivity. Their offshore outsourcing solutions include customer service, call center services, sales outsourcing, business process outsourcing, data entry, accounting, and information technology services. By leveraging the strengths of their Filipino workforce, Axiem helps clients enhance their performance, improve website speed and performance, and gain a competitive advantage in the market. With expertise in BPO and IT services, Axiem enables businesses to focus on their core goals and drive growth through efficient operations.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
CSP offers exceptional customer support through a dedicated help desk, focusing on resolving product issues efficiently. Their services include call center services and business services, enabling businesses to manage various call types effectively. With a team of well-spoken agents speaking multiple languages, CSP ensures timely and effective problem resolution. This approach benefits clients by enhancing sales and customer satisfaction. By outsourcing to CSP, businesses can take advantage of streamlined processes, cost-effectiveness, and specialized services tailored to unique needs.
team of 26 - 50 people
unknown
contact for pricing
min project budget $1k
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Mandaluyong from 6 available options
Before contacting Call Center Services agencies in Mandaluyong, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
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