Featuring 1 companies in Blackburn, United Kingdom that offer Customer Service Outsourcing services!

Leading agencies include Granby. A total of 1 Customer Service Outsourcing providers in Blackburn, United Kingdom are ready to help. They serve clients such as Travel, Retail, Beverage, Household brands, Financial services, Cosmetics & personal care and Public sector organisations. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Blackburn, United Kingdom is 105,000. Average local salaries are around $38,440, reflecting market rates.

Average starting budget

$10,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$175

and starting from $150 / hr

based on 1 profiles

Also specialize in

Business Services (1)Call Center Services (1)IT Services & Consulting (1)Digital Strategy development (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

Request a quote for your project

And chose the best one! It‘s free and takes only few minutes

Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

Granby

Blackburn, United Kingdom

Customer Service Outsourcing Digital Strategy development IT Services & Consulting +2 services

Granby has been a trusted partner to some of the best-loved household brands and public sector organisations for over six decades. They handle every aspect of your project from start to finish, providing dynamic promotional marketing, contract packing, and 3PL services. Their goal is to achieve the best possible outcomes for each project, making them an extension of their clients' teams. With a robust supply network, Granby delivers cost-effective and innovative solutions that enable clients to work smarter, faster, and more sustainably. They offer services such as IT Services & Consulting, Business Services, Customer Service Outsourcing, Digital Strategy development, and Call Center Services. These services benefit clients by providing flexible and sensitive fulfilment solutions that meet their specific requirements.

team of 26 - 50 people

20+ years of industry experience

rate $150 - $200 / hr

min project budget $10k

Not sure where to start? We’ll help you decide.

Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.

Post your project — free & easy

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.