Leading agencies include Mi PA, Consumer Links, UK Call Centre and PREMIUMHELP. A total of 4 Customer Service Outsourcing providers in Manchester, United Kingdom are ready to help. They serve clients such as Finance, Healthcare, E-commerce, Real Estate, B2B services, Business organizations, Entrepreneurial ventures, Entrepreneurial services and Small business management. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Manchester, United Kingdom is 503,100. Average local salaries are around $38,440, reflecting market rates.
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Found 4 matching agencies
Mi PA provides industry-leading PA and call answering services, helping businesses save time and money. By outsourcing tasks such as answering calls, managing diaries, and marketing, clients can focus on growing their business. This is achieved through various services including customer service outsourcing, digital marketing, and call center services. The benefits of using Mi PA include increased productivity, improved efficiency, and enhanced customer relationships.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
PremiumHelp provides a range of virtual assistant services to support businesses in achieving their goals. With over 10 years of experience, the company offers expert graphic designers, web developers, social media management, transcription, translation, subtitles and closed captioning, data entry, content writing, real estate support, digital marketing, and customer support. These services help businesses save time and money, improve productivity, and expand their reach to a wider audience.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
UK Call Centre provides a range of business services, including customer service outsourcing and call center services. These services enable companies to focus on their core activities while benefiting from cost-effective solutions. The company's experienced team can take messages, handle follow-up calls, manage schedules, and keep clients happy. With 80% of staff members having been with the company for over five years, UK Call Centre offers a high level of expertise and dedication. By outsourcing call center services, businesses can improve customer experience, reduce costs, and increase productivity. The company's flexible approach and willingness to tailor solutions to individual needs make it an ideal partner for companies looking to enhance their operations.
team of 2 - 10 people
30+ years of industry experience
contact for pricing
min project budget $1k
Consumer Links provides high-quality business process outsourcing services to transform businesses worldwide. By leveraging its international infrastructure, the company offers brand protection, reliability, and data security, enabling clients to outsource key functions of their business with confidence. The company's focus is on delivering real business value through exceptional customer experiences. Its BPO services include inbound calls, outbound lead generation, email management, and back-office administration, allowing businesses to manage growth in a more controlled and sustainable manner.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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