Leading agencies include Professionalisation Limited, Commversion | Managed Live Chat, Demand Exchange, ABL Recruitment and Remote Bob. A total of 53 Customer Service Outsourcing providers in London, United Kingdom are ready to help. They serve clients such as Healthcare, Financial Services, Finance, E-commerce, Sales, Retail, Technology, Businesses, Hospitality and Manufacturing. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of London, United Kingdom is 8,908,083. Average local salaries are around $38,440, reflecting market rates.
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Found 53 matching agencies
NICE inContact empowers businesses to deliver seamless, frictionless customer experiences through its cutting-edge Cloud Contact Center Solutions. With a comprehensive suite of products including CXone, Workforce Engagement Management, and Journey Orchestration, NICE enables organizations to drive operational efficiency, boost revenue growth, and enhance customer satisfaction. By leveraging advanced AI technologies such as Enlighten Copilot and Autopilot, businesses can automate tasks, improve agent productivity, and deliver personalized experiences. Whether in Telecommunications, Financial Services, Healthcare, or other industries, NICE's solutions help companies create a better customer experience, drive loyalty, and achieve their business objectives.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Firstsource Solutions is a digital-forward, people-first business process solutions company that helps businesses achieve more by combining the latest technologies, human capabilities, and industry expertise. They provide a range of services including Big Data & BI, Business Services, Customer Service Outsourcing, Call Center Services, which enable clients to create powerful customer experiences and drive revenue growth. By leveraging AI and machine learning, they help companies transform their operations, improve efficiency, and reduce costs. With a strong focus on innovation and customer satisfaction, Firstsource Solutions is trusted by global brands, niche players, and start-ups to fuel their digital transformation.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $100k
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Rabbit & Pork is a leading provider of voice technology solutions, helping clients unlock the full potential of Amazon Echo smart speaker devices. Their expertise in Alexa Smart Properties allows them to integrate voice technology into various industries, including hotels, sports stadiums, and senior living properties. By leveraging voice technology, businesses can enhance customer satisfaction, revenue, and staff efficiency. Rabbit & Pork's services also include digital marketing, software development, mobile app development, AI development, business services, customer service outsourcing, call center services, and digital strategy development. Their solutions are designed to provide a seamless user experience and drive business growth.
team of 26 - 50 people
7 years of industry experience
rate $100 - $150 / hr
min project budget $5k
Demand Exchange offers a comprehensive demand generation platform to help businesses acquire ideal customers. With its rich features and functionality, the platform promotes content and converts visitors into sales-ready leads. The company creates engaging content that resonates with prospective buyers across the customer journey. By providing the platform, skills, and expertise to manage end-to-end demand and lead generation campaigns, Demand Exchange helps businesses solve their demand generation problems. B2B buyers are now up to 70% of the way through researching a purchase before contacting a salesperson. The company supports clients in finding their future customers. With its solutions, marketing leaders can accelerate their lead and demand generation practice.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
Commversion is a leading provider of managed live chat services that help businesses accelerate revenue growth, improve customer satisfaction, and increase conversion rates. Their SmartChat solution uses human-led conversations powered by smart targeting to amplify digital conversion strategies. With 24/7 live chat support, Commversion helps clients generate qualified leads, reduce cost-per-acquisition, and drive sales-ready conversions. Their flexible pricing model ensures that businesses only pay for qualified leads, while customer support queries are never charged. By harnessing existing traffic, Commversion significantly boosts lead generation by up to 50%. Their technology is built to deliver value for the entire business, from conversion optimization to customer retention.
team of 26 - 50 people
10+ years of industry experience
contact for pricing
min project budget $1k
Professionalisation Limited offers expert business support and scaling solutions to help businesses professionalise and scale efficiently. Their team of experienced business experts provides hands-on support, including business consulting, contract advice, bookkeeping, and more. With a simple pricing structure and flexible services, Professionalisation helps businesses like yours to improve their operations, increase productivity, and achieve long-term success. By partnering with Professionalisation, businesses can gain access to expert knowledge, tools, and resources to drive growth and profitability.
team of 2 - 10 people
4 years of industry experience
rate $25 - $50 / hr
contact for pricing
Future Formations Ltd offers a range of business services that cater to the needs of various industries. By providing customer service outsourcing, they help businesses streamline their operations and improve customer satisfaction. This results in increased efficiency, productivity, and revenue growth. Their services enable clients to focus on core activities while leveraging expert support. With years of experience, Future Formations Ltd has established itself as a trusted partner for businesses seeking reliable and effective solutions.
team of 2 - 10 people
5 years of industry experience
contact for pricing
contact for pricing
SideSparkz helps entrepreneurs and small businesses outsource tedious tasks, saving time and reducing costs. They provide virtual assistant services to assist with emails, appointments, and workload management. With SideSparkz, clients can focus on their core activities, boost productivity, and grow their business faster.
team of 2 - 10 people
4 years of industry experience
rate $25 - $50 / hr
min project budget $1k
ABL Recruitment has been a leading recruitment agency for over three decades, specializing in matching clients with the best multilingual talent. They provide business services and customer service outsourcing, helping clients find the right candidates to excel in their roles. With extensive experience in sourcing jobs for various industries, including sales, account management, executive PA, secretarial, office support, and administration, ABL Recruitment offers a comprehensive applicant pool that meets the needs of global employers. Their expertise is rooted in linguistic and cultural fluency, providing clients with a competitive edge in today's interconnected world.
team of 2 - 10 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Quantanite helps businesses achieve revenue growth through AI-powered demand and lead generation services. Designed to be tailored to each client's needs, these services simplify operations and improve customer experiences, allowing clients to focus on their core activities. By combining human expertise with Generative AI and Large Language Models, Quantanite enables its customers to navigate complex challenges and unlock the full potential of technology. With a focus on compliance and operational excellence, Quantanite provides trusted partnerships that make CX and business operations more accurate, scalable, and cost-effective. This approach has been successful in various industries, including customer service outsourcing, call center services, sales outsourcing, and business services.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
CALLCARE provides exceptional call handling and answering services to businesses. Their UK-based contact centre solution offers 24/7 support to optimize customer experience management. With their multichannel approach, CALLCARE helps companies focus on core operations while providing complete customer satisfaction. Their tailored solutions are designed to address the unique needs of each business, ensuring maximum efficiency and growth.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
min project budget $1k
Get back to running your business with Remote Bob's virtual assistant services. By outsourcing tasks, you can free up valuable time and focus on strategic growth. Our team of professional, tech-savvy assistants can help with IT services & consulting, customer service outsourcing, web design & UI/UX, branding & graphic design, eCommerce marketing & digital marketing, and more. With Remote Bob, you can say goodbye to repetitive tasks and hello to a more productive workday.
team of 26 - 50 people
6 years of industry experience
contact for pricing
min project budget $1k
Providing convenience and value for money, Icon Offices offers a range of business set up, office rental and business support solutions. From low cost virtual offices to all inclusive private luxury serviced offices in London and Essex, the company provides a one-stop service catering to every budget and requirement. With its own in-house teams, Icon Offices removes the problems that many businesses face with dealing with different suppliers for different services. The company offers business set up solutions such as UK Ltd Company formation, office rental solutions, and business support services like call answering, logo creation, and accountancy services.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Abacus Cambridge Partners empowers enterprises to harness the power of artificial intelligence, big data, and business process optimization. By leveraging cutting-edge frameworks and expert managed services, the company helps clients unlock new business horizons, drive efficiency, and deliver unparalleled customer experiences. With a proven track record in innovation solutions built on API-first, cloud-first, and data-first architecture, Abacus Cambridge Partners supports management, extension, and operations of enterprise systems and innovation solutions. The company's repertoire of managed services ensures seamless support for clients across 40 industries and 18 countries.
team of 26 - 50 people
8 years of industry experience
contact for pricing
contact for pricing
PolyAI offers a customer-led conversational platform for enterprises, enabling businesses to resolve over 50% of calls and deliver a fantastic brand experience. Their services include AI Development, Virtual Reality / Augmented Reality Development (AR/VR), Business Services, Customer Service Outsourcing, Call Center Services, which can benefit clients by improving customer loyalty, reducing wait times, and increasing revenue gains.
team of 2 - 10 people
8 years of industry experience
contact for pricing
contact for pricing
One Resource provides a comprehensive range of services to help businesses thrive online. With expertise in web design and development, they create responsive websites that establish strong brand visibility and maximum online presence. Their virtual assistants are available 24/7, handling customer care, sales, admin tasks, and more, freeing up time for core team members. The company's digital marketing specialists craft tailored strategies to promote businesses on digital platforms without breaking the bank. By partnering with One Resource, businesses can enjoy significant operational cost savings and maintain steady growth. Additionally, their affiliate program enables partners to earn £50 per successful referral.
team of 2 - 10 people
6 years of industry experience
contact for pricing
contact for pricing
Harley Street Institute offers comprehensive training programs in aesthetic medicine, focusing on dermatology, plastic surgery, and cosmetic treatments. The institute provides expert instruction, mentorship, and hands-on experience to equip practitioners with the skills needed to excel in their careers. Through its Fellowship program, fellows gain access to state-of-the-art facilities, cutting-edge technologies, and a supportive community of peers. By investing in these programs, practitioners can enhance their expertise, increase confidence, and deliver exceptional results for their clients. With a focus on clinical excellence, patient satisfaction, and continuous learning, Harley Street Institute is the go-to destination for aesthetic medicine professionals seeking to advance their skills and stay ahead in the industry.
team of 2 - 10 people
15+ years of industry experience
contact for pricing
contact for pricing
As a leading web development company, Orbit Informatics empowers businesses to bring their innovative ideas to life. With a focus on value addition and persistence, they provide tailored solutions in web & software development, mobile app development, e-commerce development, maintenance & support, business services, customer service outsourcing, app designing (UI/UX), digital marketing, and sales outsourcing. By leveraging their expertise in PHP, .NET, WordPress, and other platforms, clients can enjoy fully responsive websites with user-friendly interfaces that captivate customers. Outsourcing tedious manual tasks also enables businesses to save time and money, while startups can benefit from resource and suggestion on small business IT outsourcing. Orbit Informatics' dedicated programmer's team helps expand horizons without disrupting current processes, ensuring a smooth transition. The company offers sophisticated digital marketing campaigns, including SEO, social media marketing, PPC, email marketing, content marketing, and video marketing to enhance businesses. By analyzing customer behavior and preferences, digital marketers at Orbit Informatics create substantial growth opportunities for clients. With cost-efficient and structured teamwork, the company is considered one of the best web design & development companies in Bangladesh, offering tailored solutions that help construct businesses and provide day-to-day services.
team of 26 - 50 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
Confero provides bespoke, flexible inbound and outbound call centre services to SMEs and corporate businesses. The company helps clients deliver real and lasting value to their customers through tailored customer service strategies. By outsourcing customer service and call handling, Confero takes care of a business's brand 7 days a week, focusing on first-time resolution for every interaction. Confero's highly-trained agent teams are available around the clock to handle overflow calls, emails, telemarketing, survey campaigns, and more. The company's FCA authorised status ensures compliant relationships with financial services clients, while its GDPR compliance meets ICO standards. Confero's services benefit businesses by increasing bottom lines, providing expertise, and delivering expert call centre staff.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
min project budget $1k
RSVP delivers high-quality call center services and customer service outsourcing, setting the standard for excellence in communication. With over 30 years of experience, RSVP uses a workforce of professional actors and performers to provide unique and differentiated services to clients. Their omni-channel approach ensures seamless interactions across various channels, 24/7, and multilingual support is available. This enables businesses to enhance their customer experience, increase efficiency, and reduce costs. By leveraging RSVP's expertise in social media marketing, sales outsourcing, and call center services, companies can improve their overall performance and achieve their goals.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
3C Online provides a range of services designed to help businesses succeed in today's competitive market. Their customer service outsourcing solutions can improve customer loyalty and satisfaction, while their sales outsourcing services can increase conversions and revenue. The company also offers content marketing and copywriting services to help businesses develop effective marketing strategies. Additionally, 3C Online provides technical support for various industries, including sustainable technologies and renewable energy. With a strong focus on delivering high-quality service and support, 3C Online helps businesses streamline their operations and achieve their goals.
team of 2 - 10 people
10+ years of industry experience
rate $25 - $50 / hr
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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