Leading agencies include FM Outsource. A total of 1 Customer Service Outsourcing providers in Shrewsbury, United Kingdom are ready to help. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Shrewsbury, United Kingdom is 70,000. Average local salaries are around $38,440, reflecting market rates.
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FM Outsource provides expert customer service outsourcing solutions to businesses of all sizes. Their services include 24/7 call answering, email management, and social media support. This allows businesses to focus on their core operations while ensuring a high level of customer care. With FM Outsource, businesses can improve their retention rates, generate quality lead lists, and boost sales. Their team of expert consultants can also help businesses set up effective quality assurance processes, remove recruitment and training stress, and provide powerful tools for advisors.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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