Leading agencies include Reception 24/7, AnswerForce, Arise, Face for Business and FM Outsource. A total of 139 Customer Service Outsourcing providers in United Kingdom are ready to help. They serve clients such as Retail, Finance, Healthcare, E-commerce, Manufacturing, Financial Services, Technology, Businesses, Sales and Business. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Average local salaries are around $38,440, reflecting market rates.
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Found 139 matching agencies
NICE inContact empowers businesses to deliver seamless, frictionless customer experiences through its cutting-edge Cloud Contact Center Solutions. With a comprehensive suite of products including CXone, Workforce Engagement Management, and Journey Orchestration, NICE enables organizations to drive operational efficiency, boost revenue growth, and enhance customer satisfaction. By leveraging advanced AI technologies such as Enlighten Copilot and Autopilot, businesses can automate tasks, improve agent productivity, and deliver personalized experiences. Whether in Telecommunications, Financial Services, Healthcare, or other industries, NICE's solutions help companies create a better customer experience, drive loyalty, and achieve their business objectives.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Arise is a leading provider of business services, offering customer service outsourcing and call center solutions that help businesses thrive. By leveraging its proprietary GigCX platform, Arise empowers companies to deliver exceptional customer experiences across multiple channels. This results in increased efficiency, improved productivity, and enhanced customer satisfaction. With the ability to work from home on their own schedule, agents can provide top-notch support for brands they love while enjoying flexible work arrangements. Whether it's navigating layoff challenges or optimizing CX strategies, Arise helps businesses succeed in a rapidly changing landscape.
team of 101 - 250 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
Moneypenny provides comprehensive answering services to businesses of all sizes, offering a seamless extension of their operations. Their team of experienced agents handles calls and chats on behalf of clients, providing a brilliant people-powered solution. With Moneypenny's expertise in customer service outsourcing, call center services, and business services, companies can enjoy exceptional customer experiences while focusing on their core activities. By leveraging the latest communication technology and innovative solutions, Moneypenny empowers businesses to capture every opportunity and deliver outstanding service on behalf of their customers.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Connect provides a comprehensive telephone answering service that enables businesses to manage their incoming calls professionally. This service is ideal for companies with busy schedules or those who require assistance in handling customer inquiries. The team at Connect handles all types of calls, including new enquiries, existing client queries, and messages, ensuring that every caller receives a prompt response. With their services, businesses can focus on their core activities while maintaining a seamless communication experience for their clients. Connect's telephone answering service is available on a monthly contract basis, allowing businesses to adjust their needs as required.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
Virtalent provides expert virtual assistant services to busy professionals, enabling them to manage their workload more efficiently. With Virtalent's support, clients can focus on growing their business while leaving the administrative tasks to a dedicated and experienced virtual assistant. Virtalent's team of experts offers a range of services including email management, calendar organization, data entry, research, and social media management. By outsourcing these tasks, clients can save time, reduce stress, and increase productivity. Virtalent's virtual assistants are skilled in handling a variety of tasks, from basic administrative duties to complex projects, ensuring that clients receive high-quality support. Whether you're looking for help with day-to-day tasks or need assistance with special projects, Virtalent is here to provide expert virtual assistant services.
team of 26 - 50 people
10+ years of industry experience
rate $25 - $50 / hr
contact for pricing
Outsource2pak empowers businesses to thrive in the digital landscape. Their web and software development services enable companies to create innovative solutions, while mobile app development and e-commerce development solutions drive customer engagement. The company's business services, including customer service outsourcing and social media marketing, help clients streamline operations and reach new audiences. With expertise in graphic design, logo creation, and search engine optimization, Outsource2pak helps businesses establish a strong online presence. By leveraging cutting-edge technologies such as web design, app designing, and content writing, the company delivers tailored solutions that enhance client experiences. As a trusted partner for digital transformation, Outsource2pak supports businesses in achieving their goals through data-driven decision-making.
team of 2 - 10 people
8 years of industry experience
rate $25 - $50 / hr
min project budget $1k
EvaluAgent helps contact centers thrive by providing automated agent improvement and engagement. The platform uses AI-driven conversation intelligence from every interaction to drive automated QA and agent improvement workflows. This enables team leaders and coaches to turn insight into improvement actions, empowering agents to play an active part in their own improvement. EvaluAgent's fully integrated reporting suite and gamification features help minimize risk and log remedial actions with a centralized platform. With this approach, contact centers can deliver highly targeted training and coaching programs that improve both the agent and customer experience.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Firstsource Solutions is a digital-forward, people-first business process solutions company that helps businesses achieve more by combining the latest technologies, human capabilities, and industry expertise. They provide a range of services including Big Data & BI, Business Services, Customer Service Outsourcing, Call Center Services, which enable clients to create powerful customer experiences and drive revenue growth. By leveraging AI and machine learning, they help companies transform their operations, improve efficiency, and reduce costs. With a strong focus on innovation and customer satisfaction, Firstsource Solutions is trusted by global brands, niche players, and start-ups to fuel their digital transformation.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $100k
Pocket Receptionist provides expert virtual receptionist services to businesses, ensuring dedicated professionals answer calls and nurture customers. This service improves customer care, increases sales, and boosts brand reputation. With their UK-based call answering service, businesses can reduce missed calls, improve customer service, and save time and money. Their team offers tailored solutions for various industries.
team of 26 - 50 people
9 years of industry experience
contact for pricing
contact for pricing
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Konecta is a global leader in customer management BPO, providing comprehensive solutions to businesses of all sizes. Their services include customer service outsourcing, digital marketing, direct marketing, call center services, and sales outsourcing. By leveraging technology and human talent, Konecta helps clients achieve operational excellence, increase productivity, and surpass expectations. With a strong track record and commitment to innovation, Konecta is the go-to partner for businesses seeking to enhance their customer experience.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $1k
Ventrica is a leading provider of innovative customer experience solutions, specializing in business services, customer service outsourcing, call center services, and sales outsourcing. By leveraging its cutting-edge technologies, such as Ventrica AI and Ventrica CSAT, Ventrica helps businesses build stronger relationships with their customers. With a focus on delivering exceptional customer experiences, Ventrica's tailored solutions enable clients to improve efficiency, reduce costs, and increase revenue. Whether it's enhancing CX analytics or implementing bespoke software solutions, Ventrica's expert team provides customized support to ensure seamless operations. By partnering with Ventrica, businesses can transform their end-to-end customer experience, gain access to new markets, and retain a true partnership approach at the core of the solution.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
FM Outsource provides expert customer service outsourcing solutions to businesses of all sizes. Their services include 24/7 call answering, email management, and social media support. This allows businesses to focus on their core operations while ensuring a high level of customer care. With FM Outsource, businesses can improve their retention rates, generate quality lead lists, and boost sales. Their team of expert consultants can also help businesses set up effective quality assurance processes, remove recruitment and training stress, and provide powerful tools for advisors.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
min project budget $1k
Answer4u provides professional 24/7 call answering services tailored to match your business needs. Their services ensure your calls are answered professionally, creating a lasting impression on customers. With Answer4u, you can focus on your business while they handle your calls in real-time 24/7/365 at no extra cost. They offer various services including help desk support, email handling, order taking, sales literature request call handling, media & advertising response call handling, and more. By outsourcing your call center needs to Answer4u, you can improve customer satisfaction, increase efficiency, and reduce costs.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
Face for Business offers expert call answering services designed to help businesses manage their time effectively. By outsourcing their customer service needs, businesses can focus on growing their operations and improving customer satisfaction. With Face for Business, companies can create a better customer experience, while giving their team members more time to complete tasks. The company's experienced PAs can handle every type of call, from answering queries to taking messages and scheduling appointments. This allows businesses to provide exceptional service to their clients, even when they're not available to answer the phone themselves.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
This renowned outsourcing firm has been in operation since 1955, offering an array of services to enhance business efficiency. Their expertise encompasses AI Development, Business Services, Customer Service Outsourcing, Call Center Services, and Sales Outsourcing. By partnering with Bill Gosling Outsourcing, clients can benefit from streamlined operations, increased productivity, and improved customer satisfaction. The company's commitment to innovation and agility enables it to stay ahead of the curve in the ever-evolving business landscape. With a focus on trust, transparency, and creativity, they help their clients soar to new heights. Whether it's Accounts Receivable Management or Live Chat support, Bill Gosling Outsourcing provides tailored solutions that meet the unique needs of each client.
team of 501 - 1000 people
70+ years of industry experience
contact for pricing
min project budget $10k
ProcessFlows is a leading provider of software development, implementation services, IT services & consulting, business services, customer service outsourcing, and digital transformation solutions. By leveraging their extensive experience and partnerships with top technology developers, they help clients across various industries achieve better results and performances. Their services enable businesses to transform their operations, workspaces, and IT infrastructure, leading to improved efficiency, productivity, and growth. With a strong focus on delivering exceptional customer experiences, ProcessFlows provides tailored solutions to meet the unique needs of each client.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
min project budget $1k
Virtually There provides reliable and affordable telephone answering services and virtual offices designed around your business. Taking care of business allows you to focus on what you do best. Virtual offices are available in London, Manchester, Bristol, Birmingham, Edinburgh, Glasgow, Liverpool, Cardiff, and Newcastle upon Tyne. Call answering services support over 8,000 UK businesses with 24/7 call answering services. A virtual receptionist answers and manages every call just the way you want. A virtual personal assistant offers all the benefits of a virtual receptionist, plus live call transfers, calendar management, appointment booking, order taking, and more. Virtual switchboards connect callers to the right staff member, allowing your team to focus on what they do best.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
min project budget $1k
Hallmark Consumer Services offers a wide range of outsourcing services that can help businesses grow and deliver excellent customer service. Their expertise in eCommerce fulfilment, customer service outsourcing, and call center services allows clients to focus on their core activities while benefiting from reliable and efficient solutions.
team of 2 - 10 people
30+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
The Contact Company provides customer service solutions to businesses, aiming to remove obstacles and save time and money. Their cost-effective strategies are trusted by clients throughout the UK and beyond. By partnering with The Contact Company, businesses can enhance their customers' experience. The company offers customer service outsourcing, call center services, sales outsourcing, and business services. These services benefit clients by providing a reliable and efficient way to manage customer contact processes. With The Contact Company, businesses can focus on growing their operations while ensuring a high-quality customer experience.
team of 501 - 1000 people
15+ years of industry experience
contact for pricing
contact for pricing
Reception 24/7 is a customer service company that provides top-notch support to businesses. We offer a range of services including business services, customer service outsourcing, call center services, and sales outsourcing. Our team of experts will help you answer your customers' questions and resolve any issues they may have. With Reception 24/7, you can focus on growing your business while we handle the customer service needs. We are committed to providing exceptional support to our clients and strive to exceed their expectations. Whether it's a one-time task or an ongoing project, we will work with you to ensure that your customers receive the best possible experience. Our services are designed to help businesses like yours succeed in today's competitive market.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyThe digital agency sector in the United Kingdom remains one of Europe's most dynamic and competitive markets. Driven by digital transformation initiatives and increased investment in online platforms, UK digital agencies continue to thrive, offering specialized services in web development, digital marketing, UX/UI design, and data analytics. With hubs in London, Manchester, Bristol, and Edinburgh, the UK's digital ecosystem supports a diverse range of small to mid-sized agencies alongside global players.
UK digital agencies face several key challenges, including intense competition, talent shortages, and ongoing economic uncertainties post-Brexit. The industry's rapid pace also demands continuous upskilling and adaptation to new technologies, such as AI, machine learning, and automation tools.
However, significant opportunities exist as more UK businesses accelerate their digital transformation plans. Agencies capable of delivering effective digital solutions that enhance customer experience, utilize data-driven marketing, and integrate emerging technologies such as generative AI and augmented reality will remain highly competitive. Furthermore, increased demand for sustainability-focused digital solutions provides another promising avenue for growth and differentiation within the UK's vibrant digital agency landscape.
Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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