View 1 companies in Roslin, United Kingdom offering Customer Service Outsourcing services!

Leading agencies include Connect Communications Services Ltd. A total of 1 Customer Service Outsourcing providers in Roslin, United Kingdom are ready to help. They serve clients such as Small Business, Local Services and Entrepreneurial Ventures. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Average local salaries are around $38,440, reflecting market rates.

Average starting budget

$1,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$13

and starting from $10 / hr

based on 1 profiles

Popular skills

Cloud-Based SolutionsAutomated Call RoutingCustom Software Development

Key technical proficiencies

based on found companies

Also specialize in

Business Services (1)Call Center Services (1)Customer Service Outsourcing (1)

Complementary specialties

validated by client feedback

Customer Service Outsourcing provides trained teams to handle customer inquiries on your behalf, whether by phone, email, chat, or social media. Services include setting up ticketing systems, writing response templates, training agents on your products or policies, and monitoring service quality. Sub-services often cover multilingual support, escalation management for complex issues, performance dashboards, customer feedback surveys, and continuous improvement plans to keep satisfaction high.

Request a quote for your project

And chose the best one! It‘s free and takes only few minutes

Trusted by

Google

Microsoft

Airbnb

Spotify

Netflix

Found 1 matching agencies

Connect Communications Services Ltd

Roslin, United Kingdom

Customer Service Outsourcing Call Center Services Business Services

Connect provides a comprehensive telephone answering service that enables businesses to manage their incoming calls professionally. This service is ideal for companies with busy schedules or those who require assistance in handling customer inquiries. The team at Connect handles all types of calls, including new enquiries, existing client queries, and messages, ensuring that every caller receives a prompt response. With their services, businesses can focus on their core activities while maintaining a seamless communication experience for their clients. Connect's telephone answering service is available on a monthly contract basis, allowing businesses to adjust their needs as required.

team of 2 - 10 people

unknown

contact for pricing

min project budget $1k

Not sure where to start? We’ll help you decide.

Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.

Post your project — free & easy

Customer service outsourcing: what decision-makers need to know

Customer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.

The current state of the outsourcing industry

The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.

Common questions before selecting an outsourcing provider

What specific customer service channels do they support?
How do they ensure quality control and train their agents?
Can they integrate seamlessly with your existing technologies and workflows?
What is their track record with businesses similar to yours?

Key benefits and potential pitfalls

Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.

Typical project timelines and technology

Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.

Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.