Leading agencies include AnswerForce and The Answer Centre. A total of 2 Customer Service Outsourcing providers in Edinburgh, United Kingdom are ready to help. They serve clients such as Law firms, Estate agencies, Single tradesmen, Accounting firms, Medical practices, Insurance companies, Real estate agencies and Financial advisory services. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Edinburgh, United Kingdom is 488,050. Average local salaries are around $38,440, reflecting market rates.
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AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Providing reliable telephone answering and virtual office services to businesses, The Answer Centre offers a range of solutions to help companies manage their calls and communications effectively. With a team of experienced virtual receptionists, they can handle incoming calls, take messages, and transfer callers to the relevant person or department. This service is ideal for businesses that require a professional and efficient way to answer calls, particularly those with limited staff or who need to create a positive impression on their customers. The Answer Centre's services also include mail forwarding, meeting room hire, and call handling for international businesses. By outsourcing their telephone answering needs, businesses can focus on their core operations and improve customer satisfaction.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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