Leading agencies include Arise, Telu Group and isorobot. A total of 3 Customer Service Outsourcing providers in Leeds, United Kingdom are ready to help. They serve clients such as B2C, B2B and Top Organisations. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Leeds, United Kingdom is 766,399. Average local salaries are around $38,440, reflecting market rates.
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Found 3 matching agencies
Arise is a leading provider of business services, offering customer service outsourcing and call center solutions that help businesses thrive. By leveraging its proprietary GigCX platform, Arise empowers companies to deliver exceptional customer experiences across multiple channels. This results in increased efficiency, improved productivity, and enhanced customer satisfaction. With the ability to work from home on their own schedule, agents can provide top-notch support for brands they love while enjoying flexible work arrangements. Whether it's navigating layoff challenges or optimizing CX strategies, Arise helps businesses succeed in a rapidly changing landscape.
team of 101 - 250 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
isorobot provides holistic enterprise management solutions that offer unparalleled efficiency, visibility, and seamless integration of compliance and conformance. With integrated people, process & asset management, roles-based access, and a responsive ticketing system, isorobot helps businesses streamline processes, reduce costs, and enhance compliance. The platform also features real-time dashboards, standardized reports, and automated enterprise ticketing systems for easy customer support. By leveraging isorobot's technology, organizations can build a data-driven enterprise with a 360-degree view of their business operations and gain a competitive edge in identifying, managing, and mitigating threats. Isorobot's solution enables businesses to automate and accelerate their smart business, handling complex international frameworks such as ISO standards, legal regulations, and business excellence.
team of 26 - 50 people
15+ years of industry experience
rate $100 - $150 / hr
min project budget $50k
Telu Group delivers top-tier B2B and B2C telemarketing solutions to broaden client bases and strengthen customer relationships. With years of experience, the company crafts bespoke campaigns that yield results. By understanding each business's distinct needs, Telu creates customized telemarketing solutions. Exceptional customer service fosters lasting partnerships. Telu Group treats businesses as its own, providing support every step of the way.
team of 26 - 50 people
5 years of industry experience
rate $50 - $75 / hr
min project budget $1k
We found 3 Customer Service Outsourcing agencies in Leeds. Here's how to make the best choice for your project.
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Leeds from 3 available options
Before contacting Customer Service Outsourcing agencies in Leeds, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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