Leading agencies include CNET Global Solutions, Inc and SolveCo Solutions. A total of 2 Customer Service Outsourcing providers in Richardson, United States are ready to help. Local internet speeds average 279.93 Mbps, supporting fast development and collaboration. Population of Richardson, United States is 116,382. Average local salaries are around $80,116, reflecting market rates.
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CNET Global Solutions, Inc. helps businesses improve performance by turning risk and compliance into opportunities. With certified industry experts, they deliver managed services to address complex IT challenges. By connecting the ServiceNow platform with their knowledge, CNET Global Solutions enables businesses to empower themselves through effective service management. Their application development services include platforms such as ServiceNow, Salesforce, and Microsoft, allowing clients to enhance value and solve growth inhibitors. The company also provides release and project management services, including CI/CD, automated testing, systems management, Docker, Kubernetes, and more. CNET Global Solutions offers cost optimization, public, private, and hybrid cloud support, as well as infrastructure, application, storage, and network orchestration. They enable clients to achieve end-to-end deployment automation and proactive monitoring. Through their data systems management services, including big data analytics, database development, system administration, incident management, HR service management, CNET Global Solutions supports businesses in achieving success.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
SolveCo Solutions is a leading provider of Recruitment Process Outsourcing (RPO) services that helps clients achieve efficient and effective business growth. By leveraging cutting-edge technologies, the company delivers personalized solutions to meet the unique needs of each client. The services provided by SolveCo Solutions include customer service outsourcing, which enables businesses to enhance their reputation and improve operational efficiency. This approach benefits clients in several ways, including reduced costs, increased productivity, and improved customer satisfaction.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
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