Leading agencies include AnswerForce, Clinic Answer, Hudson House, Leith Business Centre and dunnhumby. A total of 15 Call Center Services providers in Edinburgh, United Kingdom are ready to help. They serve clients such as Businesses, Financial Firms, Tools, Retail, Lender, Dental, Medical, Lenders, Law firms and Commercial. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Edinburgh, United Kingdom is 488,050. Average local salaries are around $38,440, reflecting market rates.
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Found 15 matching agencies
Dunnhumby helps retailers and brands unlock the value of data to create engaging experiences that put the customer first. The company provides a range of services including business services, web design, branding, search engine optimization, digital strategy development, and call center services. These services enable clients to plan, execute, and measure the impact of retail media operations, put customer data at the heart of every decision, and create comprehensive customer views with shopper dynamics, preferences, and trends data. By harnessing customer data science, companies can improve margins, optimize operations, increase engagement, maximize revenue, and launch relevant campaigns. Dunnhumby's all-in-one platform, dunnhumby Sphere, supports advanced data science and puts the customer at the center of every decision.
team of 501 - 1000 people
30+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
AnswerConnect provides live call answering services to businesses, ensuring that customer calls are handled professionally and efficiently. With 24/7 coverage, businesses can be assured of a prompt response to their customers' queries. The company's services include business services, call center services, and sales outsourcing, which cater to various industries such as medical, dental, and real estate. By leveraging AnswerConnect's live answering services, businesses can streamline their operations, improve customer satisfaction, and increase revenue. AnswerConnect's team of friendly and professional virtual receptionists provides excellent customer care, responding to calls in real-time and ensuring that customers receive a personalized experience.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
SmartPA offers a range of virtual assistant services to businesses of all sizes, providing agile, flexible, and scalable support 24/7x365 worldwide. With over a decade of experience, the company has perfected how to provide high-quality virtual support for clients across the globe. From diary and email management to transcription, typing, and document production, SmartPA's virtual assistants can help with various tasks. The company also provides specialist services such as EA, HR & Employment, Bookkeeping, supplier management, CRM management, social media, and marketing support. By outsourcing administrative tasks to SmartPA, businesses can reduce stress and save time and money. With a focus on ESG and creating dignified, sustainable employment opportunities, SmartPA is committed to empowering women and disadvantaged communities.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
Providing innovative digital solutions to businesses, enabling them to succeed in today's fast-paced market. With expertise in business services, web design, branding, and search engine optimization, LEWIS Creative Consultants helps clients achieve their goals by enhancing brand visibility, driving website traffic, and improving online presence. By leveraging cutting-edge technologies and methodologies, the company delivers tailored digital strategies that cater to diverse client needs, from call center services to digital strategy development. This results in improved customer engagement, increased revenue, and long-term success.
team of 2 - 10 people
50+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
AnswerConnect UK provides expert live telephone answering services for businesses. Their services include call center services and business services, which enable businesses to stay open 24/7/365 and provide exceptional customer service to their clients. With AnswerConnect UK's services, businesses can qualify leads, book appointments, and manage orders efficiently, allowing them to focus on converting opportunities. The company uses a team of virtual receptionists who are based in the UK and work on a distributed shift-model to ensure that callers receive a friendly response whenever they call.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
contact for pricing
Providing reliable telephone answering and virtual office services to businesses, The Answer Centre offers a range of solutions to help companies manage their calls and communications effectively. With a team of experienced virtual receptionists, they can handle incoming calls, take messages, and transfer callers to the relevant person or department. This service is ideal for businesses that require a professional and efficient way to answer calls, particularly those with limited staff or who need to create a positive impression on their customers. The Answer Centre's services also include mail forwarding, meeting room hire, and call handling for international businesses. By outsourcing their telephone answering needs, businesses can focus on their core operations and improve customer satisfaction.
team of 26 - 50 people
20+ years of industry experience
contact for pricing
min project budget $1k
Indicia Worldwide is a leading agency that delivers business growth through customer-centric strategies. With expertise in web design, UI/UX, branding, SEO, digital strategy, and call center services, Indicia helps clients build sustainable ROIs. By focusing on data insight, print management, creative impact, and POS design & production, Indicia enables brands to drive engagement, sales, and brand awareness. The agency's experience spans various industries, including automotive, tools, food, beverages, and more.
team of 26 - 50 people
20+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
At Nevis Design, they provide a range of services to help businesses thrive in today's digital landscape. Their web design expertise includes UI/UX, branding, and search engine optimization. This enables clients to create visually stunning websites that drive engagement and conversions. By leveraging their digital strategy development capabilities, businesses can stay ahead of the competition and reach new heights. Additionally, Nevis Design offers call center services to provide exceptional customer support and ensure seamless operations. These services benefit clients by improving their online presence, driving revenue growth, and enhancing overall customer satisfaction.
team of 2 - 10 people
20+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Hudson House provides flexible and prestigious serviced offices in Edinburgh city centre. Their fully furnished office suites offer high-speed fibre broadband internet access, digital IP-based telephone systems, and professional telephone answering services. This allows businesses to focus on their operations while enjoying maximum convenience and flexibility. With no long-term leases and the option to increase or decrease the size of the office suite as needed, Hudson House caters to various business requirements. Their dedicated management team ensures a high-quality office environment with state-of-the-art IT and telecoms products and services.
team of 2 - 10 people
unknown
contact for pricing
contact for pricing
60 Watt Edinburgh Ltd provides a range of expert digital services to help businesses thrive in today's competitive market. Their web design services create engaging and user-friendly websites that drive sales and growth. With expertise in branding, search engine optimization (SEO), and digital strategy development, they help businesses establish a strong online presence. Additionally, their call center services offer 24/7 support and exceptional customer service. By leveraging these services, businesses can improve their brand visibility, increase website traffic, and drive more sales.
team of 2 - 10 people
unknown
rate $150 - $200 / hr
min project budget $10k
3x1 Public Relations is a results-driven agency providing award-winning strategic communications. They focus on corporate and consumer PR, employee engagement, digital marketing, search engine optimization, web design, branding, call center services, and digital strategy development. These services help clients capture their brand, build online conversations, generate sales, and adapt to social media changes. With experience and talent in creating effective integrated communications campaigns, 3x1 brings together creativity, attention to detail, and professionalism.
team of 2 - 10 people
20+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
At Leith Business Centre, we offer a range of business services designed to meet the needs of various industries. Our call center services are ideal for companies looking to enhance their customer experience and increase efficiency. By outsourcing your call center operations to us, you can benefit from improved productivity, cost savings, and enhanced customer satisfaction. Our team of experts is dedicated to providing personalized support and tailored solutions to ensure that your business goals are met. Whether you need help with customer service, sales, or marketing, we have the expertise and resources to make it happen.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
Nexus Business Space offers a range of serviced office spaces in Glasgow and Edinburgh, designed to support entrepreneurial minds. With professionally interior designed buildings, the company provides all necessary facilities and support required by modern businesses. The vision is to offer bright, uplifting, and highly professional workspaces that foster a sense of community among businesses. This approach allows businesses to thrive in the heart of Scotland's capital city or largest city. By providing office space with a range of meeting rooms, great facilities, and a customer-focused approach, Nexus Business Space helps clients grow their operations organically. The company caters to various industries, including TV production, allowing businesses to benefit from its flexible working spaces and supportive environment.
team of 2 - 10 people
10+ years of industry experience
contact for pricing
contact for pricing
At Clinic Answer, we are dedicated to providing top-notch call answering and diary management services for healthcare clinics. Our team of highly trained medical professionals will ensure that your calls are answered in a professional manner, allowing you to focus on what matters most - your patients.
team of 2 - 10 people
20+ years of industry experience
contact for pricing
contact for pricing
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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