Leading agencies include AnswerForce, Arise, Elms Creative Ltd, Sonassi and Integreon. A total of 245 Call Center Services providers in United Kingdom are ready to help. They serve clients such as Retail, Healthcare, Manufacturing, Businesses, Financial Services, Finance, B2B, Technology, Business and Telecommunications. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Average local salaries are around $38,440, reflecting market rates.
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Found 245 matching agencies
8x8 provides a comprehensive suite of cloud-based communications solutions, empowering businesses to deliver exceptional customer experiences and keep agents engaged. The company's contact center and cloud communications platform offers integrated features such as voice, video, chat, and embeddable communications. With its commitment to reliability and security, 8x8 ensures seamless communication for teams across all industries. Its trusted technology partner ecosystem enables supercharged business workflows with Microsoft Teams and Salesforce integrations. By adopting 8x8's unified journey analytics, businesses can make informed decisions with end-to-end encryption and compliance standards. The company's global network and reach provide enterprise-grade communications and collaboration capabilities.
team of 501 - 1000 people
30+ years of industry experience
contact for pricing
min project budget $1k
Audience2Media provides innovative and bespoke approach to brand campaign strategy. The company's research team translates patterns from deep online and offline data to guide a more informed, effective, and competitive campaign strategy. By assessing online presence, content strategy, and competitor analysis, Audience2Media enhances digital presence and boosts online visibility. The company also delivers real-time psychographic data of target audience segments and aligns brand perfectly with right online trends, conversations, and sentiments. With pioneering technology, Audience2Media reads algorithms to translate terabytes of data into actionable insights. The company's experts build brand affinity by tailoring core messages and delivering authentic content to multiple diverse audience segments. With online panel reach of 150m people globally, Audience2Media provides competitive edge to power growth. By empowering clients with insightful data, Audience2Media enables them to grasp intricacies of their audience, craft exceptional content and headlines, and make critical business decisions backed by valuable evidence.
team of 2 - 10 people
15+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
NICE inContact empowers businesses to deliver seamless, frictionless customer experiences through its cutting-edge Cloud Contact Center Solutions. With a comprehensive suite of products including CXone, Workforce Engagement Management, and Journey Orchestration, NICE enables organizations to drive operational efficiency, boost revenue growth, and enhance customer satisfaction. By leveraging advanced AI technologies such as Enlighten Copilot and Autopilot, businesses can automate tasks, improve agent productivity, and deliver personalized experiences. Whether in Telecommunications, Financial Services, Healthcare, or other industries, NICE's solutions help companies create a better customer experience, drive loyalty, and achieve their business objectives.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Adtrak provides intelligent, performance-driven marketing solutions for businesses across the UK. With over 25 years of experience, Adtrak helps businesses maximise their digital potential and achieve profitable lead generation through services including web design, branding, SEO, PPC, content marketing, and more. By prioritising measurable results and collaborative approaches, Adtrak delivers value in its services to ensure long-term business growth. From website performance to social media strategies, Adtrak's full-service approach ensures that businesses receive a comprehensive digital marketing solution.
team of 26 - 50 people
20+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Dunnhumby helps retailers and brands unlock the value of data to create engaging experiences that put the customer first. The company provides a range of services including business services, web design, branding, search engine optimization, digital strategy development, and call center services. These services enable clients to plan, execute, and measure the impact of retail media operations, put customer data at the heart of every decision, and create comprehensive customer views with shopper dynamics, preferences, and trends data. By harnessing customer data science, companies can improve margins, optimize operations, increase engagement, maximize revenue, and launch relevant campaigns. Dunnhumby's all-in-one platform, dunnhumby Sphere, supports advanced data science and puts the customer at the center of every decision.
team of 501 - 1000 people
30+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Insight Global provides a range of services to empower businesses and individuals. With expertise in software development, big data & BI, AI development, IT services & consulting, cloud consulting, IT staff augmentation, business services, customer service outsourcing, call center services, the company helps clients achieve their goals. By leveraging its staff and talent solutions, Insight Global enables businesses to focus on what matters most - growing their operations and driving success. The company's commitment to purpose, shared values, and growth sets it apart from others in the industry.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
AnswerForce is a leading provider of live call answering and virtual customer service solutions. Our team of experienced professionals provides personalized support to businesses, ensuring they receive the attention and care their customers deserve. With our state-of-the-art technology and flexible call center model, we help businesses grow and succeed. We're dedicated to delivering exceptional results and building long-lasting relationships with our clients.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Webhelp creates game-changing customer experiences across the globe, leveraging technology and human expertise to deliver innovative solutions. With a focus on Web & Software Development, Mobile App Development, and Digital Marketing, Webhelp enables brands to grow rapidly and sustainably. The company's unique CX program is designed for hypergrowth startups and scale-ups, providing tailored support with its secure cloud platform and AI-powered tools. By combining human touch with artificial intelligence and machine translation, Webhelp helps clients deliver exceptional customer experiences in various industries, including ecommerce, fintech, and fashion.
team of 1000+ people
20+ years of industry experience
contact for pricing
contact for pricing
Arise is a leading provider of business services, offering customer service outsourcing and call center solutions that help businesses thrive. By leveraging its proprietary GigCX platform, Arise empowers companies to deliver exceptional customer experiences across multiple channels. This results in increased efficiency, improved productivity, and enhanced customer satisfaction. With the ability to work from home on their own schedule, agents can provide top-notch support for brands they love while enjoying flexible work arrangements. Whether it's navigating layoff challenges or optimizing CX strategies, Arise helps businesses succeed in a rapidly changing landscape.
team of 101 - 250 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
Moneypenny provides comprehensive answering services to businesses of all sizes, offering a seamless extension of their operations. Their team of experienced agents handles calls and chats on behalf of clients, providing a brilliant people-powered solution. With Moneypenny's expertise in customer service outsourcing, call center services, and business services, companies can enjoy exceptional customer experiences while focusing on their core activities. By leveraging the latest communication technology and innovative solutions, Moneypenny empowers businesses to capture every opportunity and deliver outstanding service on behalf of their customers.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Connect provides a comprehensive telephone answering service that enables businesses to manage their incoming calls professionally. This service is ideal for companies with busy schedules or those who require assistance in handling customer inquiries. The team at Connect handles all types of calls, including new enquiries, existing client queries, and messages, ensuring that every caller receives a prompt response. With their services, businesses can focus on their core activities while maintaining a seamless communication experience for their clients. Connect's telephone answering service is available on a monthly contract basis, allowing businesses to adjust their needs as required.
team of 2 - 10 people
unknown
contact for pricing
min project budget $1k
AnswerConnect provides live call answering services to businesses, ensuring that customer calls are handled professionally and efficiently. With 24/7 coverage, businesses can be assured of a prompt response to their customers' queries. The company's services include business services, call center services, and sales outsourcing, which cater to various industries such as medical, dental, and real estate. By leveraging AnswerConnect's live answering services, businesses can streamline their operations, improve customer satisfaction, and increase revenue. AnswerConnect's team of friendly and professional virtual receptionists provides excellent customer care, responding to calls in real-time and ensuring that customers receive a personalized experience.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Sonassi provides expert Magento hosting and eCommerce solutions designed to drive business growth. With real hardware managed by experienced professionals, businesses can rely on a secure and scalable platform for their online presence. This purpose-built container hosting offers the flexibility to customize and adapt to changing market needs. By partnering with Sonassi, businesses can enhance customer engagement, increase conversions, and boost overall revenue.
team of 2 - 10 people
15+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Firstsource Solutions is a digital-forward, people-first business process solutions company that helps businesses achieve more by combining the latest technologies, human capabilities, and industry expertise. They provide a range of services including Big Data & BI, Business Services, Customer Service Outsourcing, Call Center Services, which enable clients to create powerful customer experiences and drive revenue growth. By leveraging AI and machine learning, they help companies transform their operations, improve efficiency, and reduce costs. With a strong focus on innovation and customer satisfaction, Firstsource Solutions is trusted by global brands, niche players, and start-ups to fuel their digital transformation.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $100k
Cymphony offers specialist clinic and healthcare communication solutions to simplify appointment schedules, ensure timely updates, and fill up clinic diaries. The company provides cost-effective outsourcing of communications to support practices every step of the way. With its flexible system, Cymphony helps improve attendance through personalised patient reminders. It seamlessly integrates with popular clinic industry platforms, such as Cliniko and Fresha, and prioritises transparency, commitment, and delivering genuine value to customers. By using Cymphony's service, clients can focus on their patients and running their business, while the company handles communications, providing a reliable and efficient solution.
team of 26 - 50 people
15+ years of industry experience
rate $50 - $75 / hr
min project budget $1k
As a renowned digital marketing agency, Elms Creative offers a comprehensive range of services to help businesses thrive in today's digital landscape. With expertise in web design, branding, and search engine optimization, they provide tailored solutions to maximize online visibility and drive revenue growth. Their team of skilled professionals combines creativity with technical expertise to deliver exceptional results for clients across various industries. By leveraging cutting-edge technologies like mobile apps, PPC, and SEO, Elms Creative enables businesses to establish a strong online presence, reach new markets, and stay ahead of the competition.
team of 2 - 10 people
15+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Framework Digital is a digital agency that provides web design, software development, e-commerce development, business services, advertising, search engine optimization, digital strategy development, and call center services. Their goal is to help organizations benefit from digital technologies and improve their online presence. With a team of experienced designers, web developers, UX researchers, project managers, copywriters, and project managers, they offer a collaborative approach to all projects. They provide service bundles designed to meet the expectations of business and non-profit clients, including web design and development, Google Ads campaigns, customer management systems, web hosting and support. Their websites are designed and built by their in-house team and hosted on their servers, ensuring easy access for users both behind and in front of the scenes. Framework Digital is committed to helping organizations benefit from digital technologies and is a socially responsible agency based in Aylesbury, supporting local students and charities.
team of 2 - 10 people
10+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Language Connect enables businesses to communicate effectively on a global scale. The company provides language services tailored to individual organisations and projects. This includes market research, call center services, and ecommerce solutions. Language Connect's sector specialisms allow it to deliver projects and solutions suited to various industries. With its global network of linguists and international offices, the company supports businesses across their entire localisation journey.
team of 101 - 250 people
20+ years of industry experience
contact for pricing
contact for pricing
Pocket Receptionist provides expert virtual receptionist services to businesses, ensuring dedicated professionals answer calls and nurture customers. This service improves customer care, increases sales, and boosts brand reputation. With their UK-based call answering service, businesses can reduce missed calls, improve customer service, and save time and money. Their team offers tailored solutions for various industries.
team of 26 - 50 people
9 years of industry experience
contact for pricing
contact for pricing
Intradiem provides AI-powered contact center automation solutions that prioritize people and maximize productivity. By integrating with ACD and WFM systems, their technology offers real-time support to frontline agents. This approach helps teams perform better. Intradiem views customers as long-term partners, committed to delivering solutions that ensure ongoing success. The company is dedicated to making a positive impact by prioritizing a people-centered culture. With their contact center automation platform, clients can reduce attrition and improve teams' performance.
team of 26 - 50 people
30+ years of industry experience
contact for pricing
contact for pricing
Integreon provides a range of services to help corporate legal teams and law firms transform their operational performance. Their solutions include customer service outsourcing, call center services, and sales outsourcing. These services can benefit clients by increasing operational efficiency, agility, and quality. Integreon's expertise is in contract lifecycle management and breach response solutions, making them a leading firm in the industry. By partnering with Integreon, companies can gain a competitive edge and reduce the burden on their in-house staff.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Konecta is a global leader in customer management BPO, providing comprehensive solutions to businesses of all sizes. Their services include customer service outsourcing, digital marketing, direct marketing, call center services, and sales outsourcing. By leveraging technology and human talent, Konecta helps clients achieve operational excellence, increase productivity, and surpass expectations. With a strong track record and commitment to innovation, Konecta is the go-to partner for businesses seeking to enhance their customer experience.
team of 1000+ people
20+ years of industry experience
contact for pricing
min project budget $1k
Cybage is a leading IT services company that provides a range of solutions to help businesses transform their operations and improve efficiency. Their product engineering services enable clients to accelerate revenue and profits by up to 15% using their proprietary Product Intensive Engineering (PIE) framework. The company's digital transformation strategy consulting services help organizations navigate the strategic inflection point and achieve success in today's fast-paced business environment. With expertise in areas such as mobile app development, software development, big data and BI, testing services, IT services & consulting, cloud consulting, maintenance & support, business services, web design (UI/UX), digital marketing, digital strategy development, mobile & app marketing, call center services, and more, Cybage helps clients deliver value through their modern and unique delivery platform powered by data science. By leveraging tools like RPA bots, the company enables businesses to automate processes and reduce processing time, leading to improved productivity and competitiveness.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
contact for pricing
Ventrica is a leading provider of innovative customer experience solutions, specializing in business services, customer service outsourcing, call center services, and sales outsourcing. By leveraging its cutting-edge technologies, such as Ventrica AI and Ventrica CSAT, Ventrica helps businesses build stronger relationships with their customers. With a focus on delivering exceptional customer experiences, Ventrica's tailored solutions enable clients to improve efficiency, reduce costs, and increase revenue. Whether it's enhancing CX analytics or implementing bespoke software solutions, Ventrica's expert team provides customized support to ensure seamless operations. By partnering with Ventrica, businesses can transform their end-to-end customer experience, gain access to new markets, and retain a true partnership approach at the core of the solution.
team of 101 - 250 people
15+ years of industry experience
contact for pricing
min project budget $1k
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Post your project — free & easyThe digital agency sector in the United Kingdom remains one of Europe's most dynamic and competitive markets. Driven by digital transformation initiatives and increased investment in online platforms, UK digital agencies continue to thrive, offering specialized services in web development, digital marketing, UX/UI design, and data analytics. With hubs in London, Manchester, Bristol, and Edinburgh, the UK's digital ecosystem supports a diverse range of small to mid-sized agencies alongside global players.
UK digital agencies face several key challenges, including intense competition, talent shortages, and ongoing economic uncertainties post-Brexit. The industry's rapid pace also demands continuous upskilling and adaptation to new technologies, such as AI, machine learning, and automation tools.
However, significant opportunities exist as more UK businesses accelerate their digital transformation plans. Agencies capable of delivering effective digital solutions that enhance customer experience, utilize data-driven marketing, and integrate emerging technologies such as generative AI and augmented reality will remain highly competitive. Furthermore, increased demand for sustainability-focused digital solutions provides another promising avenue for growth and differentiation within the UK's vibrant digital agency landscape.
Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
Benefits:
Pitfalls:
Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
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