Discover 1 companies in Shirley, United Kingdom that specialize in Call Center Services services!

Leading agencies include UM London. A total of 1 Call Center Services providers in Shirley, United Kingdom are ready to help. They serve clients such as Consumer Goods, Food and Beverage and Marketing and Advertising. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Average local salaries are around $38,440, reflecting market rates.

Average starting budget

$10,000

while min. project budget is $500

based on 1 profiles

Average hourly rate

$175

and starting from $150 / hr

based on 1 profiles

Also specialize in

Branding (1)Web Design (UI/UX) (1)Business Services (1)Call Center Services (1)Digital Strategy development (1)

Complementary specialties

validated by client feedback

Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.

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Trusted by

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Found 1 matching agencies

UM London

London, United Kingdom

Call Center Services Business Services Web Design (UI/UX)+3 services

UM London is a global media agency that leverages cutting-edge technology to deliver innovative solutions for clients. They offer a range of services including Business Services, Web Design (UI/UX), Branding, Search Engine Optimization (SEO), Digital Strategy development, and Call Center Services. These services can benefit clients by enhancing their online presence, improving brand recognition, increasing website traffic, and driving sales. By working with UM London, clients can gain a competitive edge in their respective industries. With a global network of 120+ offices across 100+ markets, UM London provides tailored solutions to meet the unique needs of each client. Their team of experts uses data-driven insights to inform media planning, ensuring that campaigns are optimized for maximum impact.

team of 26 - 50 people

20+ years of industry experience

rate $150 - $200 / hr

min project budget $10k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

What is your experience in our industry?
How do you ensure data security and privacy?
What are your response time guarantees?
Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

Enhanced customer experience through skilled, well-trained representatives
Scalable support that adapts to seasonal demands
Reduced operational costs and overhead

Pitfalls:

Potential disconnect between business culture and outsourced representatives
Data security risks if proper security measures aren't implemented
Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.