Access 2 companies in Salford, United Kingdom providing Call Center Services services!

Leading agencies include Sonassi and AlldayPA. A total of 2 Call Center Services providers in Salford, United Kingdom are ready to help. They serve clients such as Retail, ECommerce, Bigger companies and Smaller companies. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Salford, United Kingdom is 258,834. Average local salaries are around $38,440, reflecting market rates.

Average starting budget
$5,500
while min. project budget is $500
based on 2 profiles
Average hourly rate
$94
and starting from $10 / hr
based on 2 profiles
Popular skills
Text messages and appLive chat and email managementUK-based staff full human serviceCRM integration – Order inquiries and payment processing
Key technical proficiencies
based on found companies
Also specialize in
Business Services (2)Call Center Services (2)Branding (1)Web Design (UI/UX) (1)Sales Outsourcing (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 2 matching agencies

S
Salford, United Kingdom

Sonassi provides expert Magento hosting and eCommerce solutions designed to drive business growth. With real hardware managed by experienced professionals, businesses can rely on a secure and scalable platform for their online presence. This purpose-built container hosting offers the flexibility to customize and adapt to changing market needs. By partnering with Sonassi, businesses can enhance customer engagement, increase conversions, and boost overall revenue.

team of 2 - 10 people

15+ years of industry experience

rate $150 - $200 / hr

min project budget $10k

A
Salford, United Kingdom

Providing top-notch call answering services to busy businesses, AlldayPA helps entrepreneurs and small business owners manage their communication channels efficiently. With a dedicated team of professionals, they offer customized solutions to meet the unique needs of each client. From basic call handling to outsourced customer service, AlldayPA's services are designed to save time and increase productivity. By outsourcing call center services, businesses can focus on growing their core operations and building their brand. AlldayPA's virtual receptionist features include personalized scripts, call triaging, and remote switchboard services, ensuring that every call is handled with care and attention. With years of experience in the market, AlldayPA has developed specialist knowledge that enables them to advise and guide clients in choosing the right package for their business needs.

team of 101 - 250 people

20+ years of industry experience

contact for pricing

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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