There are 3 companies in Horsham St. Faith, United Kingdom offering Call Center Services services!

Leading agencies include Virtual Sales Limited, Hero PA and strategicabm. A total of 3 Call Center Services providers in Horsham St. Faith, United Kingdom are ready to help. They serve clients such as SME's, B2B IT and FinTech. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Average local salaries are around $38,440, reflecting market rates.

Average starting budget
$1,000
while min. project budget is $500
based on 3 profiles
Average hourly rate
$75
and starting from $50 / hr
based on 3 profiles
Also specialize in
Sales Outsourcing (3)Business Services (3)Call Center Services (3)Customer Service Outsourcing (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Found 3 matching agencies

V
Horsham St. Faith, United Kingdom

Virtual Sales Limited provides expert B2B telemarketing and lead generation services to businesses. With over 50 years of experience in business development, the company helps companies drive sales and build revenue by generating high-quality leads. The company offers a range of services including telemarketing, lead generation for FinTech and SME's, database development, and seminar services. By providing tailored campaigns and flexible arrangements, Virtual Sales Limited is a high-quality business development option for any company looking to grow.

team of 2 - 10 people

20+ years of industry experience

rate $50 - $75 / hr

min project budget $1k

s
Horsham St. Faith, United Kingdom

Strategic ABM provides a range of marketing services to help businesses achieve their goals. The company offers Business Services, Call Center Services, and Sales Outsourcing to drive results. By leveraging account-based marketing techniques, Strategic ABM helps clients maximize their ROI and achieve higher conversion rates. With a focus on inbound marketing campaigns, the company's experts guide clients through the planning process to ensure thorough execution. This approach enables businesses to minimize software sales cycle lengths and convert leads into sales more efficiently. Strategic ABM's services are designed to support clients in their B2B marketing endeavors.

team of 2 - 10 people

30+ years of industry experience

contact for pricing

contact for pricing

H
Horsham St. Faith, United Kingdom

Hero PA provides 24x7 Telephone Answering Services to streamline business operations. By outsourcing telephone answering services, businesses can enhance their image and focus on core activities. Hero PA's services enable clients to accept or decline incoming calls, allowing them to manage their frontline coverage around the clock. This outsourced partnership supports businesses in unlocking their potential by handling customer inquiries, taking messages, and providing support. Hero PA's solution benefits businesses by offering a cost-effective and efficient way to manage telephone answering services.

team of 2 - 10 people

8 years of industry experience

rate $50 - $75 / hr

contact for pricing

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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