Leading companies include Arise, Telu Group and Magpie (Creative Communications). A total of 3 Call Center Services providers in Leeds, United Kingdom are ready to help. They serve clients such as NHS, B2C, B2B, Charities, Social Good, Local Authority and Government Departments. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Leeds, United Kingdom is 766,399. Average local salaries are around $38,440, reflecting market rates.
Arise is a leading provider of business services, offering customer service outsourcing and call center solutions that help businesses thrive. By leveraging its proprietary GigCX platform, Arise empowers companies to deliver exceptional customer experiences across multiple channels. This results in increased efficiency, improved productivity, and enhanced customer satisfaction. With the ability to work from home on their own schedule, agents can provide top-notch support for brands they love while enjoying flexible work arrangements. Whether it's navigating layoff challenges or optimizing CX strategies, Arise helps businesses succeed in a rapidly changing landscape.
team of 101 - 250 people
30+ years of industry experience
rate $25 - $50 / hr
min project budget $250k
This award-winning creative agency specializes in developing innovative campaigns that drive positive change. With expertise in behavioural science, creativity, and collaboration, Magpie helps clients overcome challenges and create kinder, fairer, healthier, happier, and greener communities. Their services include business services, web design, branding, search engine optimization, digital strategy development, and call center services. These offerings enable clients to reach people effectively, making their voices heard and creating positive impact.
team of 2 - 10 people
15+ years of industry experience
rate $150 - $200 / hr
min project budget $10k
Telu Group delivers top-tier B2B and B2C telemarketing solutions to broaden client bases and strengthen customer relationships. With years of experience, the company crafts bespoke campaigns that yield results. By understanding each business's distinct needs, Telu creates customized telemarketing solutions. Exceptional customer service fosters lasting partnerships. Telu Group treats businesses as its own, providing support every step of the way.
team of 26 - 50 people
5 years of industry experience
rate $50 - $75 / hr
min project budget $1k
We found 3 Call Center Services agencies in Leeds. Here's how to make the best choice for your project.
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Post your project — free & easyCall center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.
The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.
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Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.
Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.
Expert guidance to help you find the perfect Call Center Services agency partner for your project in Leeds from 3 available options
Before contacting Call Center Services agencies in Leeds, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Call Center Services services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
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