Leading 2 companies in Brighton, United Kingdom for Call Center Services services!

Leading agencies include Carden IT Services and The Telemarketing Company. A total of 2 Call Center Services providers in Brighton, United Kingdom are ready to help. They serve clients such as IT and Technology and Regulated industries. Local internet speeds average 80.2 Mbps, supporting fast development and collaboration. Population of Brighton, United Kingdom is 256,000. Average local salaries are around $38,440, reflecting market rates.

Average starting budget
$5,500
while min. project budget is $500
based on 2 profiles
Average hourly rate
$75
and starting from $50 / hr
based on 2 profiles
Also specialize in
Business Services (2)Call Center Services (2)Sales Outsourcing (1)IT Services & Consulting (1)Customer Service Outsourcing (1)
Complementary specialties
validated by client feedback
Call Center Services provide skilled agents who handle customer inquiries by phone, email, or chat on behalf of your business. This includes inbound support for questions and complaints, outbound calls for sales or surveys, appointment scheduling, and order processing. Sub-services often cover script development, quality monitoring, agent training programs, workforce planning to match call volumes, and integration with CRM systems to keep customer data in sync.
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Trusted by
Google
Microsoft
Airbnb
Spotify
Netflix

Found 2 matching agencies

T
Brighton, United Kingdom

The Telemarketing Company delivers scalable, multilingual telephone-based services to businesses worldwide. Leveraging over 220 seats across dedicated divisions, they provide flexible, high-performance transactional telesales and inside sales solutions. Strategically targeted, tailored approaches power new business growth, increasing profitability, reversing churn, and boosting customer lifetime value. With expertise in English and multilingual CATI-based data services, they deliver clean, up-to-date leads and actionable insights. By harnessing skilled sales specialists, clients can drive revenue with flexible, agile solutions. This seasoned company has been a trusted partner since 1990, offering consultative market research and compliance services across regulated sectors.

team of 26 - 50 people

30+ years of industry experience

rate $50 - $75 / hr

min project budget $10k

C
London, United Kingdom

Carden IT Services offers a comprehensive range of IT services and solutions to businesses in Brighton, London, and beyond. With over a decade of experience, the company provides fully managed IT services, proactive IT support, cloud services, business telephony, and cybersecurity solutions. By outsourcing their IT needs to Carden IT Services, businesses can free up time and resources to focus on growth and development, while the company's team of experts handles all IT-related tasks.

team of 2 - 10 people

15+ years of industry experience

rate $50 - $75 / hr

min project budget $1k

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Understanding call center services and their impact on your business

Call center services today extend far beyond basic customer support. They encompass inbound and outbound calls, technical support, sales assistance, and even omnichannel communication through chat, email, and social media. Leveraging modern call center solutions allows businesses to enhance customer satisfaction, streamline operations, and drive growth.

Industry overview and current trends

The global call center services market continues to expand, driven by growing customer expectations and advanced communication technologies. According to Grand View Research, the market size is expected to reach $741 billion by 2030. Remote and cloud-based call centers have rapidly gained traction, allowing businesses flexibility, improved scalability, and cost-efficiency.

Common questions when selecting a call center provider

  • What is your experience in our industry?
  • How do you ensure data security and privacy?
  • What are your response time guarantees?
  • Can you integrate with our existing CRM and business tools?

Key benefits and pitfalls to consider

Benefits:

  • Enhanced customer experience through skilled, well-trained representatives
  • Scalable support that adapts to seasonal demands
  • Reduced operational costs and overhead

Pitfalls:

  • Potential disconnect between business culture and outsourced representatives
  • Data security risks if proper security measures aren't implemented
  • Hidden costs or unclear pricing structures

Typical project timeframe and essential technologies

Onboarding a call center agency generally takes 4-8 weeks, depending largely on complexity, training needs, and technology setup. Key technologies used in modern call centers include cloud platforms like Amazon Connect and Twilio, CRM integration tools such as Salesforce and Zendesk, and advanced analytics software to monitor customer interactions and measure performance.

Choosing the right call center service provider can significantly boost your organization's efficiency, improve customer loyalty, and enhance business growth. Thoroughly evaluating your options against these considerations ensures you find the ideal partner for your unique needs.

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