Leading companies include Connext, Cloudstaff, Outsourced, optiBPO and Outsourced HR Solution. A total of 5 Customer Service Outsourcing providers in Angeles, Philippines are ready to help. They serve clients such as Customer Service, Business Services, Sales, Marketing, Regional Bank, Media Company, Fintech Company, Accounting Firm, Testing services and Software Company. Local internet speeds average 100 Mbps, supporting fast development and collaboration. Population of Angeles, Philippines is 462,928. Average local salaries are around $3,000, reflecting market rates.
Cloudstaff provides exceptional talent solutions to innovative companies across the globe. With a people-first culture and cutting-edge productivity technology, they supercharge businesses for growth. Their team of experts sources top talent from 500,000+ candidates in the Philippines, India, and Colombia. Cloudstaff Academy programs ensure seamless onboarding, while their community drives loyalty and retention rates of up to 94%. By leveraging productivity technology, businesses can manage remote staff with ease and security. Cloudstaff excels at finding professional services experts, including virtual assistants, accountants, customer service representatives, and property managers. With expertise in IT and HR setup, onboarding, and training, they make remote staffing a breeze. Through their awards and recognitions, Cloudstaff demonstrates its commitment to excellence in talent acquisition and management.
team of 501 - 1000 people
20+ years of industry experience
contact for pricing
min project budget $1k
Outsourced provides recruitment and staffing services to businesses seeking to build high-performing teams in the Philippines. With a focus on delivering world-class talent, Outsourced helps clients save up to 75% of costs compared to hiring locally. The company's unique recruitment process ensures that only the best professionals are selected for each role. Outsourced offers full-time remote staff offshoring and dedicated offshore staffing services, catering to various industries such as business services, customer service outsourcing, digital marketing, call center services, web & software development, mobile app development, testing services, IT staff augmentation, and more. By partnering with Outsourced, businesses can scale quickly, increase efficiency, and reduce costs while accessing top talent from the Philippines.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
contact for pricing
OptiBPO offers a range of business services to help companies achieve growth and success. By outsourcing non-core functions, businesses can free up resources to focus on core activities, drive innovation, and improve customer satisfaction. OptiBPO's services include business process offshoring, customer service outsourcing, marketing strategy, and sales outsourcing. These services can benefit clients by reducing costs, improving efficiency, and enhancing competitiveness. With a team of experienced professionals, OptiBPO helps clients plan, build, and manage dedicated teams in the Philippines, ensuring seamless transition and minimal disruption. By partnering with OptiBPO, businesses can tap into a global talent pool, improve productivity, and drive growth.
team of 101 - 250 people
10+ years of industry experience
contact for pricing
contact for pricing
Connext builds high-performing offshore teams to help businesses grow and thrive. With expertise in IT Staff Augmentation, Business Services, and Customer Service Outsourcing, Connext provides tailored solutions for clients seeking to expand their operations globally. By recruiting and managing top talent from the Philippines and Latin America, Connext empowers businesses to focus on their core functions while leveraging the benefits of offshore staffing. From hiring to training, management support, and quality audits, Connext delivers seamless end-to-end services to ensure successful team integration and optimal performance.
team of 501 - 1000 people
10+ years of industry experience
contact for pricing
min project budget $1k
Outsourced HR Solution is an expert outsourcing company that provides skilled staff offshore to help Australian and New Zealand businesses expand their workforce and shift back-office functions overseas. By outsourcing with OHRS, companies can save between 40% to 65% on salaries compared to local salaries, freeing up time for sales-generating work. This solution enables businesses to grow without the burden of expensive office space and salaries.
team of 2 - 10 people
9 years of industry experience
contact for pricing
contact for pricing
Tell us about your project and get matched with top-rated agencies. It’s fast, free, and backed by expert insight.
Post your project — free & easyCustomer service outsourcing involves hiring an external provider to handle customer interactions, support inquiries, and issue resolution on behalf of your business. Today, this practice extends beyond traditional call centers to encompass digital channels such as live chat, email support, social media management, and even AI-driven virtual assistants.
The global customer service outsourcing market continues to grow steadily, driven by businesses aiming to reduce operational costs, scale quickly, and improve customer satisfaction. Providers range from large multinational corporations to specialized boutique firms, each offering tailored solutions supported by advanced technologies.
Benefits: cost efficiency, 24/7 customer support availability, scalability, and access to specialized expertise.
Pitfalls to watch for: potential loss of direct control over customer interactions, inconsistent service quality, and communication challenges due to cultural or language barriers.
Implementing customer service outsourcing solutions typically takes 4-8 weeks, depending on complexity. Providers commonly use tools like CRM systems (Salesforce, Zendesk), cloud-based telephony platforms (Five9, RingCentral), and AI-enabled chatbots (Dialogflow, Intercom) to deliver efficient, seamless customer experiences.
Choosing the right partner is critical. Evaluate providers thoroughly, focusing on their technology stack, performance metrics, and customer feedback to ensure your outsourcing investment pays off.
Expert guidance to help you find the perfect Customer Service Outsourcing agency partner for your project in Angeles from 5 available options
Before contacting Customer Service Outsourcing agencies in Angeles, clearly define your project goals, target audience, budget range, and timeline. This helps agencies provide accurate quotes and ensures better project outcomes.
Look for agencies with proven expertise in your industry and the specific Customer Service Outsourcing services you need. Review their team credentials, certifications, and past work to ensure they can deliver quality results.
Examine detailed case studies and portfolios to understand how agencies approach projects similar to yours. Look for measurable results, creative solutions, and evidence of successful client relationships.
While budget is important, focus on value rather than just the lowest price. Consider the agency's experience, quality of work, support level, and long-term partnership potential when making your decision.
Ask potential agencies about their project management process, communication methods, revision cycles, and timeline expectations. A clear process indicates professionalism and helps avoid misunderstandings.
Don't hesitate to ask for client references and contact them directly. Speaking with previous clients provides valuable insights into the agency's work quality, communication style, and reliability.
Understand the current market landscape, pricing trends, and opportunities for your project
Market Size
Customer Service Outsourcing agencies in Angeles
Average Budget
Typical project investment
Hourly Rate
Standard hourly pricing
Demand
Customer Service Outsourcing services demand
Most requested skills for Customer Service Outsourcing projects in Angeles:
Common questions about finding and working with Customer Service Outsourcing agencies in Angeles (5 available)
Explore top locations where agencies offer Customer Service Outsourcing
HeroAgencies helps you connect with the best experts in each domain.