Best Customer Service Outsourcing Agencies in United Kingdom

Cost-effective and professional service outsourcing.

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Found 139 matching agencies

S
Softrobo LTD
Transforming business through innovative digital solutions

team of 2 - 10 people

8 years of industry experience

Rate $25 - $50 / hr

Min project budget $5k

H
H-Line Soft
Best solution for your business with high quality and shortest possible time.

team of 26 - 50 people

unknown

contact for pricing

Min project budget $1k

R
RSVP
Delivering excellence through communication

team of 2 - 10 people

unknown

contact for pricing

Min project budget $1k

i
isorobot
Holistic enterprise management for unparalleled efficiency

team of 26 - 50 people

15+ years of industry experience

Rate $100 - $150 / hr

Min project budget $50k

O
Online Giants
Empowering businesses with exceptional customer service solutions 🚀

team of 101 - 250 people

10+ years of industry experience

contact for pricing

Min project budget $1k

3
3C Online
Helping Businesses Succeed through Effective Sales, Customer Service, and Marketing

team of 2 - 10 people

10+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

O
One Umbrella
Transforming lives through fitness and nutrition

team of 2 - 10 people

6 years of industry experience

Rate $100 - $150 / hr

Min project budget $5k

O
One Resource- Web Design and Virtual Agent
Web Design, Virtual Assistants, and Digital Solutions for Your Business

team of 2 - 10 people

6 years of industry experience

contact for pricing

contact for pricing

T
Telu Group
High-Quality Leads and Exceptional Customer Service

team of 26 - 50 people

5 years of industry experience

Rate $50 - $75 / hr

Min project budget $1k

V
Verbatim Virtual Receptionists
Delivering exceptional customer service and support

team of 2 - 10 people

20+ years of industry experience

contact for pricing

Min project budget $1k

F
Fresh Flow Direct Marketing
Innovative marketing agency for B2B lead generation and direct marketing.

team of 2 - 10 people

10+ years of industry experience

contact for pricing

contact for pricing

D
Dawleys
Improving Lives Through Exceptional Customer Service

team of 26 - 50 people

30+ years of industry experience

contact for pricing

contact for pricing

T
TV Mounting Pro
Expert TV wall mounting services near you.

team of 2 - 10 people

6 years of industry experience

contact for pricing

contact for pricing

A
Angel Call Handling
Expert call handling for businesses

team of 2 - 10 people

8 years of industry experience

contact for pricing

Min project budget $1k

C
Confero
Expert UK Call Centre Services for Business Success

team of 2 - 10 people

20+ years of industry experience

contact for pricing

Min project budget $1k

N
North Star Direct
Outsourcing excellence for a brighter future 🌟

team of 2 - 10 people

15+ years of industry experience

contact for pricing

Min project budget $1k

C
Consumer Links
Transforming businesses with international outsourcing expertise

team of 101 - 250 people

10+ years of industry experience

contact for pricing

Min project budget $1k

O
OpenContact
Leading Outsource Call Centre - We are OpenContact - a fun, flexible and professional inbound call centre.

team of 26 - 50 people

20+ years of industry experience

contact for pricing

Min project budget $1k

M
Mi PA
Time-saving solutions for entrepreneurs and business owners

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

P
PREMIUMHELP
Virtual assistant services for business growth and efficiency

team of 101 - 250 people

15+ years of industry experience

contact for pricing

Min project budget $1k

F
First Choice Finance Consultants
Expert finance and accounting outsourcing services

team of 2 - 10 people

15+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

U
UK Call Centre
Expert call center services for businesses

team of 2 - 10 people

30+ years of industry experience

contact for pricing

Min project budget $1k

C
ChatPandas
Elevating every interaction to extraordinary service excellence

team of 101 - 250 people

10+ years of industry experience

contact for pricing

Min project budget $1k

N
Novus Business Connections Limited
Expert B2B Lead Generation Services

team of 2 - 10 people

8 years of industry experience

contact for pricing

Min project budget $1k

G
GrowMore Marketing LLC
Expert Digital Solutions for Business Growth

team of 2 - 10 people

4 years of industry experience

Rate $50 - $75 / hr

Min project budget $10k

A
Aquarius
Transforming customer interactions, one call at a time.

team of 2 - 10 people

unknown

contact for pricing

Min project budget $1k

A
Ant Marketing
Customer contact experts and leading supplier of customer acquisition services.

team of 101 - 250 people

30+ years of industry experience

contact for pricing

Min project budget $1k

M
Moonlite Blinds and Shutters
Finest Quality Window Blinds at Competitive Prices

team of 2 - 10 people

10+ years of industry experience

contact for pricing

Min project budget $1k

H
Harley Street Institute
Expert Training for Aesthetic Medicine Professionals

team of 2 - 10 people

15+ years of industry experience

contact for pricing

contact for pricing

P
Perfect Reception
Expert call answering and customer service solutions.

team of 2 - 10 people

7 years of industry experience

Rate $50 - $75 / hr

Min project budget $1k

G
Genmar (UK) Ltd
Expert IT Support and Solutions for Your Business 🙌

team of 2 - 10 people

20+ years of industry experience

Rate $50 - $75 / hr

Min project budget $1k

O
Ordorite Software Solutions
Transforming Furniture Retail Management with Innovative Solutions 🚀

team of 2 - 10 people

15+ years of industry experience

contact for pricing

Min project budget $1k

H
Hero PA
Your 24×7 Virtual Partner for telephone answering services

team of 2 - 10 people

8 years of industry experience

Rate $50 - $75 / hr

contact for pricing

F
FIBER Group
Professional Call Center Services for Business Success

team of 101 - 250 people

10+ years of industry experience

contact for pricing

Min project budget $1k

T
The Answer Centre
Expert telephone answering and virtual office services for businesses

team of 26 - 50 people

20+ years of industry experience

contact for pricing

Min project budget $1k

R
Receptionality
World class virtual receptionist services for U.S. businesses

team of 2 - 10 people

3 years of industry experience

contact for pricing

Min project budget $1k

H
Hire Live Support Inc
Live Chat, Digital Marketing & Business Solutions

team of 26 - 50 people

15+ years of industry experience

contact for pricing

Min project budget $1k

g
go-centric Limited
Developing innovative solutions for a digital world

team of 26 - 50 people

20+ years of industry experience

contact for pricing

contact for pricing

O
Orbital Response
Expert Marketing and Printing Solutions for Businesses

team of 26 - 50 people

50+ years of industry experience

contact for pricing

Min project budget $1k

O
Oneresource Virtual Assistants Ltd
Supporting business growth with virtual assistants

team of 2 - 10 people

15+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

U
Unity4
Good conversations lead to better outcomes

team of 501 - 1000 people

20+ years of industry experience

Rate $25 - $50 / hr

Min project budget $10k

L
Lemon Business Solutions
24/7 Customer Service for Facilities Maintenance & Care Sectors

team of 2 - 10 people

20+ years of industry experience

contact for pricing

Min project budget $1k

P
Patika Global Technology
Your Digital Transformation Partner

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

M
MINDSPACE OUTSOURCING SERVICES
Trusted Accounting Services for UK Businesses

team of 101 - 250 people

10+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

S
South london movers
Professional removals and storage solutions for South London

team of 2 - 10 people

20+ years of industry experience

contact for pricing

Min project budget $1k

P
PressPlayCalls
One-stop solution for your business needs

team of 2 - 10 people

unknown

contact for pricing

Min project budget $1k

I
Impact Call Centre
UK's leading call centre specialists

team of 26 - 50 people

10+ years of industry experience

contact for pricing

contact for pricing

O
Orbit Informatics
Transforming innovation into reality with precision and care.

team of 26 - 50 people

10+ years of industry experience

Rate $25 - $50 / hr

Min project budget $1k

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What Is Customer Service Outsourcing?

Customer Service Outsourcing involves hiring external agencies to handle your customer interactions via phone, chat, email, and social media. This service lets businesses in United Kingdom access skilled support agents without managing an internal team.


Benefits of Outsourcing Customer Service

Outsourcing improves scalability, reduces operational costs, and allows focus on core activities. With hourly rates starting from $10, it’s a cost-effective strategy for quality support.


Who Should Consider Outsourcing Customer Service?

Businesses of all sizes and sectors, including Retail, Finance, Healthcare, E-commerce and Financial Services, can benefit. Companies United Kingdom gain local language support and time zone advantages.


Types of Customer Service Outsourcing

Services include inbound/outbound calls, live chat support, technical assistance, complaint resolution, and multilingual support. Agencies adapt to your business needs.


How Outsourced Customer Service Works

Outsourcing partners integrate with your CRM and communication platforms to deliver seamless service, ensuring your brand voice is consistent and customer satisfaction is high.


Cost Factors and Pricing Models

Costs vary based on volume, channels, languages, and hours covered. Pricing models include hourly rates, per-agent costs, or fixed monthly fees. Typical daily rates start at $80.


Quality Assurance and Training

Top agencies provide rigorous agent training, ongoing performance monitoring, and quality assurance processes to maintain service excellence.


Technology and Tools Used

Agencies leverage advanced tools like Zendesk, Freshdesk, Salesforce, and AI-powered chatbots to enhance efficiency and customer experience.


Multilingual and 24/7 Support

Many outsourcing partners offer multilingual support and round-the-clock service to meet the needs of global customers and different time zones.


Common Challenges and Solutions

Challenges include maintaining brand consistency and managing data security. Reliable agencies address these with detailed onboarding and strict confidentiality agreements.


How to Choose the Right Outsourcing Partner

Evaluate experience, industry specialization, scalability, technology stack, and pricing transparency. Choosing local agencies in United Kingdom offers advantages in culture and communication.


Case Study: Success with Customer Service Outsourcing

A mid-sized e-commerce business in United Kingdom increased customer satisfaction by 25% and reduced support costs by 30% after outsourcing to a specialized agency.


Impact on Customer Retention and Brand Loyalty

Effective outsourcing boosts customer retention through timely, empathetic support, reinforcing positive brand relationships.


Integration with In-house Teams

Outsourcing partners collaborate closely with your internal team to ensure knowledge transfer, process alignment, and seamless customer service delivery.


Future Trends in Customer Service Outsourcing

AI-driven support, omnichannel communication, and personalized experiences are shaping the future of outsourced customer service.

Frequently asked questions

Common languages include English, French, Hindi, Zulu and Xhosa in United Kingdom.

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